COLIS PRIVE Reviews 

166,346
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more

Rated 5 out of 5 stars

I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more

Rated 1 out of 5 stars

Colis Prive have failed to deliver my package THREE times over the last 5 weeks. Three scheduled dates, three days of waiting at home, no show every time. I have cancelled the order from Hexclad bec... See more

Company replied

Rated 5 out of 5 stars

SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more

Company details

  1. Logistics Service
  2. Courier and Delivery Service

Written by the company

Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM


Contact info

3.5

Average

TrustScore 3.5 out of 5

166K reviews

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3.5

All reviews

(166,346)

72,909 reviews in the last 12 months

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Rated 1 out of 5 stars

Courier was a no show

I had a confirmed delivery date of 28 March and like so many other people have complained here about, I stayed at home and waited all day (very annoying in itself as they give no timeframes just 8am-7pm) and no one showed and there was no communication. I also have security cameras at front door bell so there was definitely no show at all.

March 28, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Worst than B-Post…

Wow Worst than B-Post is an achievement. Pretended to ring the door bell and then left. Everyone was home.

Amazon had no problems 5 minutes later!

March 28, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

The parcel was not delivered to the…

The parcel was not delivered to the specified address. Instead, for some reason, it was left at a pickup point at another location, which forced me to spend my personal time traveling there to collect it.”

March 27, 2026
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Terrible company

Every time the company says an attempt has been made to deliver, so they can blame customers for late deliveries. Then codes being sent out seems to be hit and miss and the attitudes of the delivery staff is offensive and sometimes aggressive. You raise an issue and they do not respond or take their operatives word without question. they are not to be trusted edit they then send an automated apology and contact address, complaints to which often remain unanswered. My parcel was send to a collection point, they asked the name of the company ‘catastrophe’ was th answer they gave me.

March 25, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 5 out of 5 stars

now no problemes

I've always had problems with colis privee but this time it was perfect. I received an e-mail before they arrived and than no problèmes.

March 18, 2026
Rated 1 out of 5 stars

Always a mess - FRUSTRATING service

Always a mess.

You wait for them all day. They call you once. If you miss it, you miss it. No message, no chance of retracing the delivery person. Reschedule the delivery and the same issue again.

If the merchant didn't use this shitty service, I would never ever EVER select them as a delivery partner.

March 19, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your feedback.

We are truly sorry that your experience did not meet your expectations.

If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.

Thank you for your feedback; it helps us improve.

At your service!

Rated 1 out of 5 stars

Package was not delivered after three…

Package was not delivered after three tries. Every time someone was present at delivery location. When it finally arrived, the content (an expensive mobile tablet) was switched for some very cheap items. Filed a complaint for theft with the police.

March 20, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your feedback.

We are truly sorry that your experience did not meet your expectations.

If you haven't already done so, please feel free to contact our customer service department via "https://colisprive.fr/aide/thematique/particulier/". You will need your tracking number and postal code. Our team will do everything possible to answer your questions.

Thank you for your feedback; it helps us improve.

At your service!

Rated 1 out of 5 stars

Always the same - delayed and try guessing why

Always the same, if I see the choice of delivery has become Colis Prive I start to wonder when it will arrive.
Their tracking system is below average, almost no details provided.
Always the same messages, package delivery delayed.
I have never received a package on time via them, and it's always a mystery why every other delivery company can do it on time, but Colis Prive never can.

March 19, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

Poor experience

The package never arrived, infact it got sent back to the company itself. Delivery driver had been provided all the details but didn't bother pressing the doorbell nor placing the package at the house. This has happened twice.

March 19, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

Rated 1 out of 5 stars

The worst delivery company in the…

The worst delivery company in the world. They rely on lies and deception. They say the address is incorrect or that no one is home. Other delivery companies deliver orders to the same address. I truly hate them. I currently have three pending orders with them.

March 17, 2026
Unprompted review
COLIS PRIVE logo

Reply from COLIS PRIVE

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please visit our help section: 👉 ​​https://colisprive.fr/besoin-daide/
Thank you for your feedback,

At your service!

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