COLIS PRIVE Reviews 

is good and time perfect

Frequent messages kept me updated which was good
Package was available where stated so collection was easy
Good experience overall

on time and in full!

Rapide, simple, efficace

I was at home yesterday.
I didn’t receive any call or message that you’ve arrived to my building. Also you have the whole address up to my door. Doorbell did not ring either.
There is literally no proof of your arrival to my address. I paid my order to be delivered to my house address. I am not available to go out and collect the package from any of your points.
This order should be resend to my address.

History repeats itself.
Once again “your package is delivered” with no delivered package. Last time I received it coincidentally after I left a message on here, even tho with their costumer service they were 100% certain they delivered it. Colis privé really have to do better this is not normal I get that I may not be an easy job for drivers but what’s the point on lying? I’m so disappointed I needed that package for my birthday but thanks to colis privé it’s ruined

I live in Antwerp and regularly order items online. Whenever I receive a notification that Colis Privé has received my parcel and is “preparing it for delivery”, I already know there is a high chance it will not actually be delivered.

In about 90% of the cases, I later receive a message saying the driver “could not find anyone at home”. That simply isn’t true. We are often at home, and in addition we have an eSafe parcel box where packages can be safely delivered 24/7. Many other couriers use it without any problem.

Instead, the parcel is systematically redirected to a pickup point. In my case this means about a 20-minute drive by car to collect a package that should simply have been delivered to my home.

This no longer feels like an exception but rather a structural way of working: not attempting delivery and then reporting that the recipient was not at home.

My advice to online retailers: stop using this courier. A poor delivery experience inevitably reflects badly on the seller as well.

Very frustrating service.

The best I have use this company many times and it’s one of the best

Shockingly unprofessional. My wife and I remained at home for three days waiting for a delivery. On each of the three days we received a message saying there was an attempted delivery. Lies!......we live at the bottom of a steep hill and each time the driver couldn't be bothered to walk down. Our bell works fine and the post box on the gate is large enough for the parcel.
The parcel has now been sent to a "relay centre" 2Kms away. As someone who is recovering from a heart attack this is infuriating.
Ref: 52000897778087000
NB: Their reply was a typical standard AI generated reply. No personal response to the issue or help in any way.

Super bien, merci !

All good. Nice communication

No problems, date & time respected.

On multiple occasions, I have stayed at home specifically to receive a parcel, only to later receive a notification stating that delivery could not be completed due to lack of access. This claim is inaccurate, as I was present and available at the address at the time of the supposed delivery attempt. In other instances, I have received notifications indicating that a parcel was delivered when in fact it was not.
These repeated incidents are extremely frustrating and unacceptable. I consider this practice misleading and highly disruptive, as it forces customers to unnecessarily collect parcels from pickup points despite being available for delivery.
I therefore request that this matter be investigated and that appropriate measures be taken to prevent this situation from recurring. Furthermore, I do not wish for any of my future parcels to be handled or delivered by Coli prive.

I order from shein, aliexpreess, and others places like that and eveytime when they choose to deliver with Colis Prive i had problems. Last time i ordered was 2 week ago and sayd in aplication "we tryied to order but the adress was incorrect/i wasn't able to pick up" and the adress is the same like i had on other ordere. I was home all day waiting for pick but they didn't even try to deliver. They just said i can't come and leave it to the pick up poit. The matter of fact they messaged me at 16:00 i have to go pick up and the pick up point close at 16:00. Lack of professionalism.

All went well.

Was delivered with care and a smile.

The package arrived completely destroyed, some items missing. I didn’t except it and it was send back to vendor.

The first day, I missed a call from an unknown number. The call lasted exactly one second. I had no chance to answer, even though my phone was close to me on my desk.

I couldn't call back. There was no answer, and the answering machine came on.

The second day, the same thing happened. But this time, I answered instantly. But the person who called me simply hung up. I heard it clearly.

I couldn't call back again. Another answering machine.

I'm sitting by the window and can see all the cars outside my building.
No one was there. Not the first time, not the second.
No one entered the building.
No one rang the intercom.
Even though my name and apartment number are listed there.

This is the third time this has happened with this company.
I didn't choose this company. And I never recommend it. Amazon ships through this company. There's nothing I can do about it.
I even cancelled my paid subscription from Amazon because there is no point in such a service.

I waited home for 2 days, with a giant "I am here" with my phone number ( just in case ) taped to the front door, and still no delivery. They then claim on their crappy site that I was not there! Then my parcel can not be found.

Useless service, useless drivers, useless website. You´d be safer to just throw your parcels in the rubbish and hope they arrive somewhere else than use Colis Prive.
USELESS!

Terrible company. Thieves with automatic 'successful' delivery messages when delivery never happened. Claim does not work.
THIEVES