While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered 4 radiators that were promptly delivered the day I went on holiday. When I returned, the plumber was delayed so it was past the 30 day return policy. I had, unfortunately, measur... See more

Rated 1 out of 5 stars

Ordered a lovely radiator. Cheaper than some competitors but far from cheap. After around 9 months the radiator started going rusty due to a fault in the coating. I contacted Column Rads who... See more

Company replied

Rated 5 out of 5 stars

I was abit dubious about ordering as the reviews didn’t seem great. I wanted a bright orange radiator, couldn’t find what I wanted in the right dimensions anywhere else. I am so happy with my radiator... See more

Rated 1 out of 5 stars

Appalling customer service. I placed an order but confirmation and payment took so long to go through, I thought the transaction hadn't happened. I placed the order again later that day then both orde... See more

Company details

  1. Boiler and Heating Service

Information provided by various external sources

At Column Rads UK we have over 30 years' experience in the central heating and plumbing business, and because we buy in bulk we sell radiators at prices than anyone in the industry!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant radiators

I ordered 2 raw metal radiators which came within a few days, the delivery time was confirmed efficiently by friendly staff.
The radiators look amazing and are perfect for my hall and dining room re-vamp.
Thank you !

March 7, 2016
Unprompted review
Rated 1 out of 5 stars

Delivery driver let himself into my home. Customer service and contact RUBBISH.

Despite countless CCTV and beware of the dog signs, the deliver driver thought it acceptable to open the front door of my home and enter without permission.
In the process a limited edition ornament was broken.
I called Column rads to lodge a complaint and was given a different number of where the radiators had been dispatched. This confused me as despite placing my order with column Rads they supplied my good through a third party and as such passed on all responsibilities.
I then spent the whole afternoon waiting
For a return call. I called column rads again at 5pm who managed to get the depot to call me.
I spoke to the manager who was rude and abrupt stating that the deliver drivers sometimes as a favour would enter a home, we ended the conversation with the manger putting the phone down on me.
The product may of been cheap but the service and deliver driver entering my home without permission goes to show cheap us not always acceptable.
I have never had a deliver driver enter my home without permission or indeed a company feeling this is acceptable.
My Advise SHOP SOMEWHERE ELSE.

March 7, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Received great service, good communication with Tamworth store. Although at first incorrect colour of decorative feet were delivered. Was rectified with delivery the following day. Would recommend.

March 4, 2016
Unprompted review
Rated 5 out of 5 stars

Bathroom radiator

The service received was excellent. Once I had placed my order I was sent an email confirming receipt of the order swiftly followed by another giving me a delivery date. The radiator was supplied within a few days of my order; it's exactly what I needed to replace an ageing bathroom radiator. Good value product delivered to the door!

March 1, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Hi Maria

Thank you for the excellent review, really pleased you are happy with our service.

We hope to see you again

Column Rads

Rated 5 out of 5 stars

Replace radiator for cloakroom

Needed small 400 X 300 replacement radiator. Had in stock and sent straight away

February 29, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Thanks for the great review, pleased we could help :)

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Great service excellent quality and price

Rang up for advice which was great. Very lovely rads and valves. Recommend the package deal.

February 27, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Hi Jane

Thanks for the lovely review, pleased we could help.

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Best price with delivery on the net

Best price on the net and quick delivery.... Just fantastic thanks

February 27, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Hi Simon

Thanks for the great review, really pleased you are happy with our service.

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Fast delivery, great price

Very competitive prices and delivery took one working day!

February 27, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Excellent review, pleased you are happy with our delivery service

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Excellent service

Ordered two column radiators with trv valves. This package was cheaper then purchasing separately. Ordered Friday and delivered Tuesday. Radiators are beautiful not fitted yet due to decorating but can't wait. Will be changing the radiators throughout the house and will be ordering from this company again.

February 26, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Hi Julie

Thank you for the lovely review, really pleased you are so happy with your new radiators.

We look forward to seeing you again

Column Rads

Rated 5 out of 5 stars

Quality radiator

Good quality towel radiator and prompt service and delivery

February 22, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Very happy to see you are pleased with your new towel rail, thanks for reviewing.

Hope to see you again

Column Rads

Rated 5 out of 5 stars

brilliant

Really fast delivery...and good price for two different sized radiators

February 22, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Great review, thanks for taking the time to post.

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Great product, price and service

We recently bought a raw metal radiator, it looks fab in our hallway, a great product at an amazing price and fantastic delivery. We will definitely be ordering again.

February 22, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Thank you for the brilliant review, really pleased you are happy with your new raw metal radiator.

We look forward to seeing you again

Column Rads

Rated 5 out of 5 stars

Excellent

Excellent service and gorgeous product, radiator looks lovely on our kitchen wall.

February 21, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Lovely to hear you are so happy with your purchase, thanks for taking the time to review.

Hope to see you again

Column Rads

Rated 5 out of 5 stars

greatt service

Easy to use and relaible service

February 19, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Thanks for the great review Lynne

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Excellent product and delivery

This is the second time I have used column rads. The service is first class, the price is very competitive and delivery on time by their own vehicles, so no problems.

February 18, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Thanks for the excellent review, great to hear such kind words from a returning customer.

Hope to see you again

Column Rads

Rated 5 out of 5 stars

Beautiful Radiator

Great rad delivered quickly.
Well packaged.
Looks amazing on the wall.

February 18, 2016
Unprompted review
Column Rads UK logo

Reply from Column Rads UK

Great review, thanks for taking the time to post. Really pleased you are happy with your purchase.

Hope to see you again

Column Rads

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look