Banner for CDI Credit Management

CDI Credit Management Reviews 

99
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Overall the service is good and the annual cost is reasonable for the service provided by them. We are contacted as least once a month regarding our ongoing cases.

Rated 5 out of 5 stars

Commercial have helped us reclaim funds back from client who don't want to pay or drag their heels the feedback is every month and we continue to use this company

Rated 5 out of 5 stars

Have been assisting my company with credit control and debt collection over the last 2 years. I honestly cannot thank them enough for all their help and advice and more importantly successful collec... See more

Rated 5 out of 5 stars

We have been happy working along side CDI credit management for a few years now. We find their help with stubborn late payers and credit checking an invaluable part of our business. Thanks guys.

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(99)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, from the day we sent details across to getting a call to say money has been recovered was super speedy. 17 day!!

December 4, 2025
Rated 5 out of 5 stars

My wife and I have been using CDI for…

My wife and I have been using CDI for well over two years now on both a personal and business basis. I can say with all honesty that the service we receive from Ian and the whole team is second to none and the speed at which they respond to enquiries is brilliant. My requests for credit checks are usually answered within a matter of minutes. On a personal level the team have been instrumental in obtaining back rent owed to us in our capacity as landlords where we thought there was little chance of success. We would wholeheartedly recommend CDI without any hesitation.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very kind, helpful and always keeping ypu updated

Not going to lie I had my doubts, but they have worked hard and kept me updated all the way and have managed to get me money i was owed from a bad depth. They are also working on another 2 cases for me and I have 100% faith they will get the money owed to me in due course as its not a 5min job.
Would be more than happy to recommend you anyone that's owed money from bad payer's.

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

Good work

They dealt very well with the matter at hand and were able to get the money back in.

August 28, 2025
Rated 1 out of 5 stars

I will change this review if they…

I will change this review if they achieve anything in the next year, as nothing tangible has been achieved over the last 2 years.

I am very disappointed with the service I have received from Commercial and Domestic Investigations.

From the outset, very little progress was made on my case and it quickly became clear that things were going nowhere. Despite paying for their services, there were no tangible results delivered.

What I find most concerning is that at no point was I made aware that the contract would automatically renew. This was never pointed out and I had to specifically request over the phone for the renewal to be removed — something that should not have been applied as a default in the first place.

Based on my experience, I cannot recommend this company.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

CDI recommendation

I was pleasantly surprised at how easy it was to report bad debtors, how they recovered many debts and gave me regular updates of the status of each debt they were chasing.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Use - Awful Experience / Service

Just concluded my services with these scammers.
Charged extortionate fee for annual.service and produced absolutely nothing in return.
No reports, proof of chasing or emails to debtors? Even when asked.
3 seperate debtors and no money recovered.
Read these reviews, take note and save your additional money.
You will end up spending more through CCJ so don't listen to their BS. Thieves who pray on vulnerable companies.
Go through moneyclaim via HMRC a lot easier and cheaper.


July 1, 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM! DO NOT USE

This is a completely SCAM!

They approach small businesses where they find your details on Companies House and will charge you £500.

They tried to force me to spend another £500 and I have had no detailed report on any work on my account where they are trying to recover over £40k of my money.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my account

Very happy with my account. Excellent collection rate, great advice and support. Thank you to Victoria and the team!

June 18, 2025
CDI Credit Management logo

Reply from CDI Credit Management

Thank you RB, from all the team at CDI

Rated 5 out of 5 stars

They helped me avoid expensive legal…

They helped me avoid expensive legal costs by mediating with my debtor, managed to get most of my money. Thanks again to the collections team, Richard

June 10, 2025
CDI Credit Management logo

Reply from CDI Credit Management

Thank you Richard, sometimes mediation and a negotiated settlement is the answer!

Rated 5 out of 5 stars

Fantastic service from James and his…

Fantastic service from James and his team. The communication was excellent, with updates at every step of the way. Would use again without hesitation.

June 7, 2025
Unprompted review
CDI Credit Management logo

Reply from CDI Credit Management

We really appreciate the positive feedback, kind regards CDI

Rated 5 out of 5 stars

The company I’ve dealt with has help me…

The company I’ve dealt with has help me twice, and both times they have been successful. Would highly recommend them for any collection needs.

June 4, 2025
CDI Credit Management logo

Reply from CDI Credit Management

Thank you Craig, we really do enjoy collecting for our clients! Kind regards, CDI

Rated 5 out of 5 stars

Kept up to date every month

Kept up to date every month, and recovered the money owed to us.
Very efficient, helpful and friendly

June 2, 2025
Unprompted review
CDI Credit Management logo

Reply from CDI Credit Management

Thank you David, we appreciate your feedback!

Rated 5 out of 5 stars

Easy

Easy, quick sign up process and off they went.

I had a three accounts that have recently been causing me concern for a number of months now. It’s been a nightmare if I’m being honest. I have used another company previously (who will remain anon) but they didn’t have any joy and didn’t seem to care either.

Fast forward a few months and we’ve now managed to recover a large portion of the funds, with the remainser to follow in a few weeks. It did take a while for it to start coming through, but suppose I was just being impatient.

Thanks for all your assistance so far and looking forward to seeing some more ROI in the coming months.

Cheers! 👌

May 6, 2025
Unprompted review
CDI Credit Management logo

Reply from CDI Credit Management

Thank you DA Construction, you will always find someone here to pick up the phone!

Rated 5 out of 5 stars

Commercial Domestic Investigations…

Commercial Domestic Investigations supported our business through a difficult time with a debtor that went insolvent for over £100k owed… whilst we didn’t get it all back, the reassurance that someone was looking out for our interests was worth the annual membership… Thanks again to the team!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Effectively resolved unpaid invoice

Helped us collect some invoices after a non paying customer didn’t follow through on payment for a permanent placement we made. Gave me some advice on tightening up our T&C’s to hopefully ensure this doesn’t happen again as well.

May 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look