Overall the service is good and the annual cost is reasonable for the service provided by them. We are contacted as least once a month regarding our ongoing cases.
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See what reviewers are saying
Commercial have helped us reclaim funds back from client who don't want to pay or drag their heels the feedback is every month and we continue to use this company
Have been assisting my company with credit control and debt collection over the last 2 years. I honestly cannot thank them enough for all their help and advice and more importantly successful collec... See more
We have been happy working along side CDI credit management for a few years now. We find their help with stubborn late payers and credit checking an invaluable part of our business. Thanks guys.
4.3
Excellent
100 reviews
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DONT BE BOUGHT IN..
I would just urge you to read your terms and conditions THOROUGHLY - do not listen to what the sales rep tells you regarding paying a one off fee and nothing else- they charge YOU the commission if they cant get it from the client you're chasing.
It also seems likely that they never actually manage to recover from your client so you foot some hefty bills on top of what you're already chasing from your customers.. these really do seem to prey on people in already difficult situations.
(There also appears to be A LOT of fake reviews too)
August 9, 2024
Unprompted review
Reply from CDI Credit Management
Hi Venesia,
Thank you for sharing your feedback. We regret any confusion or frustration you’ve experienced and apologise if our terms and conditions weren't clear for you. We aim to be transparent about our process: typically, we seek the full balance owed, including collection fees, directly from the debtor. In cases where clients request to halt the process or accept payments directly, this may be considered a form of settlement.
Please know that we’re here to provide as much clarity as possible. We attempted several times to reach out over the summer to address any questions and would still welcome the opportunity to discuss this further with you.
Kind Regards,
CDI
We had a customer fail to pay multiple…
We had a customer fail to pay multiple invoices, spoke to these guys and they helped me massively, taking me through each step and recovering a large portion of the outstanding debt. Thanks again.
August 2, 2024
Unprompted review
Been promising to do this review for a…
Been promising to do this review for a while so here it is.
Have been using this company on and off for the last few years and have had good success with many collections. They update me regularly and keep me informed whenever anything happens.
Have recommended them to several of my work colleagues.
June 3, 2024
Maggie
Maggie, I think was her name was very helpful and professional. The information given was good.
July 19, 2024
Great success rate
Only signed up with this company a few months back and they have a 100% strike rate on collecting 3 out of 3 bad debts. I cannot ask for any more than that.
Also use their credit checking facility which I’m finding very useful.
March 13, 2024
Unprompted review
Debt Collection
Although slow at the beginning I am now seeing a steady stream of monies being collected so happy with that.
November 3, 2023
Unprompted review
Getting Better
Ongoing comms is improving and although debts have not been collected am hopeful their efforts will result in this hopefully happening
May 1, 2024
Unprompted review
sold the dream
sold the dream, delivered next to nothing.... dont touch them... useless.
June 30, 2023
Unprompted review
Do not waste your £
We employed Commercial & Domestic to collect debts and they sold us an amazing service...but they abolsutely do not do what they say they will.
We had around 15 debts with them, no communication, simple 'reports' with minimal information and only when we insisted on an update.
Waste of time...
February 1, 2024
Unprompted review
Scam?
Not very forth coming with their monthly calls, To be told my staff are lying that they have rang and my staff haven't told me ;/.
We have a few considerable debts. They state are chasing and all I get every time I do contact them is they are under investigation. How long do these take?
Not in the least impressed by the service so far and as many others state they seem keen to get the £750 but not recover any from the actual debtors, wish i had never bothered. We rarely get any bad debt now due to using a more reputable company Credit protection agency. Who recover the funds before the debt becomes bad. I would recommend.
Edit.
Since my review yesterday I received several communications, and I have requested all correspondence with our debtors and all evidence of the "investigations" therefore in the interim I have amended to 3 starts. I am eagerly awaiting information and will update this review either way in due course.
November 13, 2023
Unprompted review
Customer Communications improving.
I currently feel these people are chancers & happy to take a registration fee. In the last 5 months 2 calls to update me with very little action or evidence of action..
I was promised monthly updates.
I appear to be doing most of the work for them despite their confidence of being high to recover a significant debt.
Edit 31 August
CDI have since contacted me & I have had a much better update on progress.
While we are still a long way of a significant result I am happy they have improved the customer communications & provided more detail about their ongoing actions.
At this point I will lift from 1 to 3 stars.
If the results come through that they are hopeful of then it will improve again.
August 21, 2023
Unprompted review
Hopeful for a smoother relationship moving forward.
UPDATE - Since leaving a review we have received a further update that demonstrated that they have researched the circumstances surrounding the debt and have issued a letter to the relevant parties to investigate further.
Hopeful for a smoother relationship moving forward.
Our company paid £750 to recover one debt on 9th September 2021. We have had one update since then, all other contact has been sarcastic and not very reassuring that they are actually doing anything for us. If they recover the debt they will receive 17.5% of the value as well as this £750, but it appears that they are happy with the initial fee and to do nothing.
December 23, 2021
Unprompted review
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