Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
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Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... See more
Company replied
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
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83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... See more
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Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
4.0
Great
480 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent professionals to work with.
Amy was fisrt point of contact at Commercial Trust.
Amy was so helpful & found the best buy-to-let mortgage that suited our needs.The % rate was also better than any product we could find.
We were then handed onto Jack who guided us expertly through the whole process.
Jack was very professional & constantly kept on our case file to push the deal through.
I will definatley be using Commercial Trust in the future.
Wish I had found them years ago. 10/10
KEEP IT UP.
September 16, 2022
Unprompted review
Reply from Commercial Trust
Dear Nicholas,
Thank you for sharing this detailed feedback on your experiences working with Amy and Jack.
I am very pleased that we helped you secure a better mortgage interest rate than you could find elsewhere and that the service through to completion made such a positive difference to you.
We look forward to years of future work together.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Helen's Services at Commercial Trust
Helen was professional, friendly, and patient. She was lovely and a real pleasure to deal with. We also like that there is no charges/fees until the product has been completed. There was a real sense of honesty and genuine support. We have no hesitation in recommending her services and look forward to working with her in the future.
August 11, 2022
Unprompted review
Reply from Commercial Trust
Dear Carl,
Thank you for your detailed feedback about the service you received and Helen's work on your behalf.
I know she will be very pleased to receive this recognition, and I will be congratulating her on a job very well done - I will ensure she sees your kind words.
I am very pleased this has made a positive difference to you. On Helen's behalf and my own, we too look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Money for Nothing - Don't Pay Upfront!
Shocking. They recommend a mortgage company and take their fees upfront. They have no accountability for the company and do not care once they have been paid. In my case the Surveyor failed to find the property twice resulting in a lost purchase and abortive legal costs that I had to pay. This seems to happen a lot based on other reviews so find a broker that you pay only on a successful mortgage offer. Commercial Trust refuse to take any responsibility for their recommendation and refuse to refund you the fees. Do not use this unethical company!
Bill, I have seen your reply. You still accept no responsibility or accountability for the 3rd party that you recommended? I paid you monies therefore for nothing, no mortgage offer and I am therefore out of pocket. Why should you be paid for this and hide behind it, its just wrong!
August 6, 2022
Unprompted review
Reply from Commercial Trust
Dear Mark,
Thank you for your further comments regarding the service provided, it’s always important that we receive feedback and act upon it, to ensure we deliver the high standard of service that we wish to achieve.
Please note, we have conducted a full investigation with regard to the process followed and the service provided to you. We did not find any evidence to suggest that Commercial Trust created any issues, delays and or could have prevented the issue of the valuation not taking place. We have sent a complaint to the valuer on your behalf, as this is the reason you have lost out on the purchase property. The valuer has 8 weeks in order to reply, as set out by the Financial Conduct Authority.
We do take full accountability for recommending the right lender for our clients, but during the process of purchasing a property there are certain things out of our control as a broker. We explain our process from first contact with a client and we are open and honest every step of the way. We would never submit an application without full agreement or authority to do so.
The conclusion of the complaint investigation is not that there wasn’t an issue, it established that the issues involved we could not have had any control over. However as stated above, there is still a third party complaint in with the valuer which we are awaiting a response.
Yours sincerely
Billy McCluskey
Sales Manager
Commercial Trust
Dear Mark
Further to your additional note.
Details of the investigation into our recommendation and service can be found within the final response letter we have issued to you. This, and the confirmation we provided that your concerns regarding the surveyors have been raised with the lender, explains the barriers faced on your application appear to be as a result of poor service from the surveyors instructed by the lender, not Commercial Trust.
We could not have foreseen this at the time the mortgage recommendation or application were made.
In raising this as a complaint on your behalf we are doing our best to support you on this matter.
Yours sincerely
Billy McCluskey
Sales Manager
Commercial Trust
They have really poor communication and…
They have really poor communication and have made errors with my money which for a mortgage broker is terrible. I wouldn’t recommend them.
June 29, 2022
Unprompted review
Reply from Commercial Trust
Dear Daisy,
Your comments are of significant concern, but we are unable to identify you in order to discuss this matter with you. We have sent a request for more information, so we can assist you further.
Yours sincerely,
Andrew Turner
Chief Executive
Great service
Used commercial trust many times and will continue too , there service is fantastic, usually same day product offer , then great follow up to get deal done .
June 6, 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Rabjohns,
Thank you for your kind words. Positive feedback is always gratefully received, but especially when it comes from clients we have worked with many times. Demonstrating consistency in service is very important to our company, because it is so important to our clients.
On behalf of your team here and myself, we look forward to many more years ahead together.
Yours sincerely,
Andrew Turner
Chief Executive
Lily at Commercial Trust was brilliant…
Lily at Commercial Trust was brilliant at looking at my scenario and coming up with constructive options and liaising with Lenders on my behalf to ensure refinancing was streamlined and happened without delay. Lily put my mind at ease as I was previously seemingly low on options so I am glad that I got in touch with CT and cannot recommend them enough for professionalism and focused personal service.
May 31, 2022
Unprompted review
Reply from Commercial Trust
Dear William,
Thank you for sharing your detailed feedback on Lily's work on your behalf.
I am very pleased to see that, having faced a previous picture of narrow options, Lily helped you achieve your goals.
The attributes you describe in Lily are exactly what we look for in our team, because it makes such a positive difference to clients, as it has in your case.
Thank you for your work with us and specifically with Lily, I will be congratulating her on a job very well done and will ensure she sees your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
Wow, utmost professionalism
What can I say, utmost professionalism from start to finish.
The first person I dealt with was Raf and he was so helpful and knowledgeable. He assisted me in getting my agreement in principle and was always warm and friendly when I called.
Once my offer was accepted, my case manager was Ella. Wow, what a true gem she is. Excellent communication through out and absolute determination to get to completion despite significant delays from other parties. Always approachable and would go out of her way to help and explain things at every stage.
I cannot thank Raf and Ella enough, they have made my dreams of becoming a land lady a reality.
May 6, 2022
Unprompted review
Reply from Commercial Trust
Dear Chloe,
Thank you for taking the time to share your detailed and glowing feedback on Raf and Ella's work for you.
I really could not be more pleased to read how you valued their efforts and I will be congratulating them both on a job exceptionally well done.
On behalf of Ella, Raf and I, we look forward to making further dreams come true for you, when you next need our help.
Yours sincerely,
Andrew Turner
Chief Executive
First class service once again
First class service once again. The team always above and beyond their obligations to satisfy the customer.
thanks once again and hope tobe in touch again soon
!
May 5, 2022
Unprompted review
Reply from Commercial Trust
Dear Kathy,
Nothing means more than to hear from a long standing client they continue to see excellence in the service delivered by the team here. Thank you for taking the time to share your feedback.
We look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
A good range of mortgage offers…
A good range of mortgage ofers avaialble.
May 5, 2022
Unprompted review
Reply from Commercial Trust
Dear David,
I am glad we were able to help you identify a mortgage from the range of over 80 lenders you can access with us.
Looking forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Exceptional service once again
Exceptional service once again. I've used Commercial Trust a number of times now, their staff and service are excellent. Will definitely be using them again
April 29, 2022
Unprompted review
Amy Glazer and Jack Hansen were very…
Amy Glazer and Jack Hansen were very diligent in finding the right solution for our latest property purchase. We look forward to working with them again
April 12, 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Towsend,
Thank you for sharing your positive feedback on Amy and Jack's work. I am pleased you benefited from their diligence in finding a solution for you. On behalf of us all, we too look forward to working together in the future.
Yours sincerely,
Andrew Turner
Chief Executive
Holly Bergman was excellent
Holly Bergman was excellent, a pleasure to talk to. Very good at updating me with the progress. Also achieving me an excellent deal. I will certainly do business again, very pleased
April 4, 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Ashman,
Thank you for sharing this feedback, I am so pleased that Holly's work for you has really stood out. She is delighted to receive your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
Mr Rafael Zmidzinski gave me excellent…
Mr Rafael Zmidzinski gave me excellent advice at the beginning of the process and his team followed that through right to the end. They were on regular contact to let me know what was going on and completed the process in two weeks
Aidan Royce
March 31, 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Royce,
I am so pleased that the work of Rafael and the team here made such a difference and the regular contact was appreciated.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Dominika and Amber were fantastic
Dominika and Amber were fantastic. Kept on top of everything the whole way. No hesitation to recommend.
March 28, 2022
Unprompted review
Reply from Commercial Trust
Dear SAAF Properties,
I am really pleased to read your feedback and will pass on your kind words to Dominika and Amber.
Yours sincerely,
Andrew Turner
Chief Executive
Absolutely brilliant service
Absolutely brilliant service! Everything (except the witnessing of the mortgage deed - I popped next door to my neighbour and the posting of the witnessed deed at my local Post Office) was done by phone, text, or email.
Jamie my adviser was superb and went back time and time again researching the best product and I was not an easy customer! I think he went above and beyond to make sure I was happy.
I would recommend unreservedly this company and will use them again when my present fixed 5 year deal expires to remortgage again. The fees were all very reasonable - remembering that nobody works for nothing!
March 19, 2022
Unprompted review
Reply from Commercial Trust
Dear Mrs Harris,
Thank you for sharing your feedback and kind words on Jamie's work on your behalf. I couldn't ask more from anyone here than to impress a client in the way Jamie has impressed you.
It is always our aim to deliver world class customer service - it is the mantra we follow - but the proof is always in the pudding, to coin a phrase. I am very pleased you are happy, and on behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Very helpful and efficient
Commercial trust helped arrange a holiday let mortgage. This was the first time, and they helped to explain everything and did an efficient job in keeping the process moving with the lawyers and estate agent. Would happily use again.
March 14, 2022
Unprompted review
Reply from Commercial Trust
Dear Chris,
Many thanks for taking the time to give your positive feedback. I am pleased that your first time arranging a holiday let mortgage went so well in our hands. On behalf of your team here and I, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Top quality service from Rafael & Ella.
Top quality service from Rafael & Ella.
Very professional and impressive.
I will definitely recommend my friends in future.
March 7, 2022
Unprompted review
Reply from Commercial Trust
Dear Pamuk,
Thank you very much for sharing your feedback on Rafael and Ella's work on your behalf. I will ensure they see your review and I am sure it will mean a lot to know that they made such a positive impact.
Yours sincerely,
Andrew Turner
Chief Executive
Top quality service from the whole team
Paul was fantastic- he knows the industry very well indeed and gave me all the information that I needed to make a balanced decision- I have done two projects so far and will be doing more over the coming months
March 6, 2022
Unprompted review
Reply from Commercial Trust
Dear Mr London,
Many thanks for your feedback on Paul's work. I am very pleased to see he gave you all the tools to make a balanced decision on your investment choices. On his behalf and my own, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
A truly superb service from Charlotte…
A truly superb service from Charlotte Broom on my potential remortgage .
Clear facts presented by Charlotte in a highly professional way while still being approachable and friendly. She was also understanding and appreciate of time pressures I faced to even take the call.
Had a true ‘sense ‘ of being able to call me when I might be in the car per the prior week conversation . Charlotte was right and it meant we had an uninterrupted conversation at the right time for me.
Superb. I’lI be in touch as things move forward.
Thank you Charlotte and Commercial Trust .
PB Leicestershire
March 3, 2022
Unprompted review
Reply from Commercial Trust
Dear PB,
Thank you for sharing your feedback on Charlotte's work on your behalf. Our aim is to always deliver excellent customer service, and I can see Charlotte has fulfilled this from your description. I am very pleased that this has made a very positive impact and from Charlotte and I, we look forward to progressing your case.
Yours sincerely,
Andrew Turner
Chief Executive
Our standing service and fantastic…
Our standing service and fantastic communication
March 3, 2022
Unprompted review
Reply from Commercial Trust
Dear Victoria,
I am really glad the team shone in your eyes, thank you for this great feedback.
Yours sincerely,
Andrew Turner
Chief Executive
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