Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
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Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... See more
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OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
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83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... See more
Company replied
Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
4.0
Great
480 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I used Commercial Trust to swap my…
I used Commercial Trust to swap my mortgage to a buy to let mortgage initially dealt with Ryan, who was excellent my account handler was Alfie Piper who was absolutely excellent, kept me well informed and pushed along everything brilliantly. We definitely recommend these guys and will be using them again in the future.
May 22, 2024
Unprompted review
Reply from Commercial Trust
Dear Roger,
Thank you for sharing your feedback, I am very pleased to see that Ryan and Alfie's work scored so highly in your eyes and that it made such a positive difference to you. I will ensure they see your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
FRAUD ALERT! AVOID!
FRAUD ALERT!
Made an offer that they could not honour. Would not refund the application fee. Even though. They. Cannot. Offer. What. Was. Proposed.
Only so many times you can say this to them. Crazy. Avoid!!!
May 1, 2024
Unprompted review
Reply from Commercial Trust
Dear Mr Johnson,
I was very concerned to read your review and cannot let it pass without response. We undertake work for our clients in good faith. We charge a proportion of our fee at the point of application, to cover a lot of work we have already done up to this point, without charge, to identify a suitable product. When we discuss our service with a client, we make clear on several occasions that this part of our fee is non-refundable, for this reason.
Every client has the option to move forward or stop working with us at this juncture without paying it. We also make clear to every client that any application to a lender is subject to a valuation that we have no influence over, so where a property receives a lower valuation and the offer from that lender changes as a result, we cannot be held responsible.
We have found an alternative product for you and are ready to proceed, we would be delighted to do so for you. The booking fee would simply be transferred to the new product. I can see that the advisor has made the details of the situation clear in correspondence with you. I therefore cannot accept that we have done anything that constitutes fraud in any way.
Yours sincerely,
Samantha Burcin
Fantastic!
Fantastic working with Dani to get our latest case through to completion. - Always attentive and easy to communicate with!
February 13, 2024
Unprompted review
Reply from Commercial Trust
Dear Mr Goodhind,
Thank you for your five star review of Dani's work. I will ensure she sees your kind words, and I am very pleased she had such a positive impact.
Yours sincerely,
Jorden Abbs,
Chief Executive
This company has never failed me .
This company has never failed me .
The whole team were fantastic especially Jamie - Lee who went over & above to secure completion
August 24, 2023
Unprompted review
Reply from Commercial Trust
Dear Barry,
I am very pleased to see that your team here, especially Jamie-Lee, stood out for their work on your behalf. Thank you for your five-star review.
Yours sincerely,
Jorden Abbs
Chief Executive
The service this company provides is…
The service this company provides is second to none and would highly recommend their services. Liam was very informative and helpful and his ease of explanation on the process was amazing to say the least.
July 21, 2023
Unprompted review
Reply from Commercial Trust
Dear Mr Doran,
Thank you for sharing your immensely positive feedback on Liam's work on your behalf. I am very pleased this has made such a positive difference to you and will make sure he sees your kinds words, I am sure it will make his day.
Yours sincerely,
Chief Executive
Jorden Abbs
Best guidance
Best guidance and advise from start to finish. Thank you Maddie and Alfie, viva Commercial Trust
June 16, 2023
Unprompted review
Reply from Commercial Trust
Dear Yinka,
Thank you for this feedback, I am so pleased you benefitted from Maddie and Alfie's work on your behalf.
Yours sincerely,
Jorden Abbs,
Chief Executive
I am fully supported with the…
I am fully supported with the investments I have made in property and the advice I receive is always timely, accurate and reliable.
Thank you to Amy and her team.
May 1, 2023
Unprompted review
Reply from Commercial Trust
Dear Sarah,
Many thanks for taking the time to share your feedback. Knowing that our long-standing clients are pleased with the service delivered by the team is particularly important. I will ensure Amy and the team see your review, I am sure they will be very pleased that they are making such a positive difference to you.
Yours sincerely,
Jorden Abbs
Chief Executive
Totally misled and harassed
Totally misled and harassed. I contacted them back in October last year but they couldn’t find me a suitable product. I contacted them again last week and they found a good offer in principle BUT BEWARE….!! I was then hounded by phone calls until I spoke to them. I specifically asked the broker what are MY total costs I would outlay and they only mentioned the lenders costs and not theirs ! Ouch ! Their fees another £2500 on top of the lenders, very misleading. PLUS the proposed lender carried out a HARD credit search on us without our authority, I questioned this and was told I agreed to this in the earlier enquiry 5 months ago !!
March 21, 2023
Unprompted review
Reply from Commercial Trust
Dear Jo,
Thank you for sharing your feedback, and allowing us the opportunity to investigate.
I am sorry you have come away from your interaction with us feeling misled and harassed, that is never our intention and we take any expression of dissatisfaction very seriously.
When attempting to contact our clients we do try at different times of the day, as we appreciate that there will be times that they are unable to answer the phone, and ultimately want to do our best to make contact with and update them.
Our process is designed to deliver information around credit searching alongside breaking down all of the costs involved to our client. In this instance it appears that the conversation between yourself and the advisor did not provide you with the clarification you required, and for this we would like to apologise.
Again, thank you for bringing this to our attention.
Yours sincerely,
Lee Cologne
Great service and communication from…
Great service and communication from Jack Hansen. Kept me up to date regularly and built a good rapport despite me being based abroad. Got the remortgage over the line when others couldn’t.
January 12, 2023
Unprompted review
Reply from Commercial Trust
Dear Khalid,
Many thanks for your feedback. I will ensure Jack sees your comments and I know he will be very pleased to know how much you valued his work. I am particularly pleased that we found a solution for you where others had failed.
Thanks for working with Commercial Trust, I hope we can be of service again.
Yours sincerely,
Jorden Abbs
Chief Executive
I would like to thank Commercial Trust…
I would like to thank Commercial Trust for completing my 2 remortgages. Excellent service from beginning to end. I would like to thank Helen and Alfie, both were always very quick to deal with any questions I had. Second time I've used them and will definitely use them in the future.
January 6, 2023
Unprompted review
I would like to thank Commercial Trust…
I would like to thank Commercial Trust for the excellent service I have received over the last year. My two remortgages completed with no problems and both with extremely competitive rates. I Would like to especially thank Lily and Catherine for their highly professional service and I would highly recommend them to all my family and friends. A five star service.
Mark
January 4, 2023
Unprompted review
Reply from Commercial Trust
Dear Mark,
Thank you for sharing your feedback on the service you received from Lily and Catherine. I know they will be very pleased that they made such a positive difference to you and that you were pleased with the mortgage rates secured on your remortgages.
It would be our pleasure to help anyone you know in a similar way, and we look forward to future work with you too.
Yours sincerely,
Jorden Abbs
Chief Executive
Amazing Company
We would have given this company more than 5 stars if we had the option. After trying with a lot of Mortgage Brookers who couldn't help our situation, I found commercial trust online through Google search. Dominika Gawlik, the manager contacted me straight away and she was able to sort out a mortgage offer for us. Our account manager Cameron Collier was fantastic. He was responsive, efficient and understanding. Our first mortgage fall through because the vendor pulled out. Dominika was happy to negotiate with our lender inorder to transfer our mortgage offer onto another property. Commercial Trust was very supportive and accommodating throughout the entire process. We completed our purchase yesterday and we now have keys to our first buy-to-let property.
Happy customers, we will definitely recommend them to our friends.
Alex and Gloria
December 22, 2022
Unprompted review
Reply from Commercial Trust
Dear Alex and Gloria,
What a review to read - many thanks for taking the time to share this effusive feedback. Dominika and Cameron will be very pleased to receive your recognition.
It's always the truest test of customer service standards when there are challenges to overcome - but this is exactly why we are here. I am glad the support and efficiency of your team made such a positive difference on your first step into the field of buy to let investment. On behalf of us all, we looking forward to walking alongside you on your journey ahead.
Yours sincerely,
Jorden Abbs
Chief Executive
Fantastic Service
Well I have been borrowing from banks and the like for 40 years yes 40 years and I have never been so impressed with the service received from Louise Wilson at Commercial trust kept me updated throughout the process it got complicated with the Lender wanting confirmation no tax outstanding in July this even though the payment was not due until end of July Hey Hoy he guided me through everything excellent service can not praise the man high enough I would recommend this company to anyone absolutely I have finished borrowing now but would certainly use them again if ever the need arises Kind Regards Brian
December 7, 2022
Unprompted review
Reply from Commercial Trust
Dear Brian,
I couldn't ask for more from the team than to inspire your feedback on our service. I am so pleased Louis stood out to such an extent. With 40 years in the industry behind you, your kind words carry that much more in their sentiment and I know Louis will be very pleased to be recognised by you.
Yours sincerely,
Jorden Abbs
Chief Executive
Great support from the team
Great support from the team, it is my 4th remortgage with this company and they always perform to their best. Congrats!
December 1, 2022
Unprompted review
Reply from Commercial Trust
Dear Nuno,
Thank you so much for taking the time to share your feedback. I am really pleased to see that your team have made such a difference to you. It is especially important given your ongoing work with us.
We collectively look forward to the next opportunity to work together.
Yours sincerely,
Jorden Abbs
Chief Executive
Awful service, not bothered in the slightest
From the very start I could tell that this wasn't a company that I wanted to work with. They first called when I was in the office and arranged a call back that evening, they didn't call and when they then called the following day there wasn't even an apology. The person that I spoke to, Ross, is the most uninspiring and disinterested I have ever had the misfortune of speaking to, he wasn't bothered from the very start. I thought I'd give him a chance to see what they can offer and when I asked him to hold as the hospital was calling me (I even left the phone on loud so he could hear that I was genuinely talking to the hospital) he hung up and didn't even bother trying to call me back. The next day he tried calling and acting like nothing had happened. I refused to deal or speak to them any further, terrible experience and I will never put any business their way.
October 17, 2022
Unprompted review
Reply from Commercial Trust
Dear Ashley,
We take any concerns shared by a client very seriously and we have investigated your comments. Our findings are as follows:
10/10 @ 18:00 – Our first call with you, with advisor 1, when you asked for a call back at 18:45 the same evening – this was missed.
11/10 @ 09:22 – Our second call with you, with advisor 2, who did apologise for the missed call the day before. At this point you ask for a call back at 4:30pm
11/10 @ 16:34 – Our third call to you, with advisor 2, you were unavailable and we were asked by a third party to call back in 10 minutes.
11/10 @ 16:46 – Our fourth call to you, with advisor 2, progresses a conversation until 5 minutes 22 seconds in, where the advisor was asked to hold, while you took another call. At 10 minutes and 3 seconds, after 5 minutes waiting for you, our advisor terminated the call. The recording of the call does not indicate any mention of it being an important call to the hospital, nor did you tell our advisor this was the case.
12/10 @ 18:08 – Our fifth call to you, with advisor 2, to ascertain a good time to speak, at which point you ask for a call on Monday 17th.
17/10 @ 18:06 – Our sixth call to you, with advisor 2, you tell us you have resolved your query.
I would like to apologise that we missed your initial request for a call back, but our findings show that we did apologise on the call for this. I would also like to apologise that the advisor did not try and interrupt you on your other call to suggest re-arranging an alternative time as you were clearly busy.
Yours sincerely,
Billy McCluskey
Manager of Advisor 2
These guys are keen on taking money and…
These guys are keen on taking money and they have not told me that the product offer is valid only three months and sold me a wrong product taking 399£ from my pocket.
Worst service ever and not recommend to anyone.
October 21, 2022
Unprompted review
Reply from Commercial Trust
Dear Mr Babu,
We take any concerns shared by a client very seriously and I am aware that your comments are being investigated.
The manager doing so will revert to you directly.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Have dealt with Commercial Trust now…
Have dealt with Commercial Trust now for at least half a dozen occasions and cannot fault their service.
October 19, 2022
Unprompted review
Reply from Commercial Trust
Dear Helen,
A 5 star review from a client we have worked with on so many occasions adds an extra something special, because in a service environment, consistency is key. Thank you for your kind words.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Remortgage Dealing
I would like to thank Commercial Trust for their excellent service that I have been receiving for the past 7 years on remortgage of my properties. They Always found me the best deal available in the market and helping and doing everything until completion. Would like to especially thank Lily and Alfie for all their help aways and am so pleased with the service I have received and would recommend it to all my family and friends.
October 6, 2022
Unprompted review
Reply from Commercial Trust
Dear Client,
Thank you for sharing your feedback on Lily and Alfie's work on your behalf. Positive feedback from long standing clients adds extra value, because it demonstrates to those reading that we can deliver excellence consistently, which is particularly meaningful and important.
Many thanks from us all.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Helpful and Professional
I had a very good experience with Commercial trust. This is my third property that they dealt with and I am glad that they always work in a professional manner. Their staff is always there to help. In future, I would continue my purchase with them, it is because of their staff dedication and professionalism.
September 30, 2022
Unprompted review
Reply from Commercial Trust
Dear Renu,
Thank you for expanding upon the aspects of the service you received that made a difference to you. I am pleased that the dedication and professionalism of your team here stood out - and that means all the more knowing you have entrusted us with your investments on three occasions.
On behalf of us all we look forward to future work together.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Don’t waste your time useless
Waste of time, the advisor told me they will sort a DIP within minutes of doing verification of personal circs etc. One week later still waiting not heard anything sent email and phone and the advisor always in the phone. In the meantime lost the property as the estate agent thought I was blagging them The advisors do not know what they are doing and tell you lies they cannot do anything between them useless company stay away!!!
September 12, 2022
Unprompted review
Reply from Commercial Trust
Dear Sal,
We take it very seriously when customers raise concerns about our service, clearly I would like to investigate this matter for you.
You will see, from other reviews we have had, that your experiences are not consistent with the high level of customer service we aim to deliver.
I cannot identify you from the information you have shared here. Please would you send your contact information to us via email info@commercialtrust.co.uk or call on our freephone number 0808 132 0086 and make yourself known to our staff.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
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