Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
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Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... See more
Company replied
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
Company replied
83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... See more
Company replied
Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
4.0
Great
480 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service from day one
Fantastic service from day one. I re-mortgaged 3 of my buy-to-lets at the same time and it took exactly 3 weeks from start to finish for all 3.
Helen and Jon-Luigi are a credit to the company. I couldn't be more pleased. They were both there to help at every step along the way without being pushy.
Brilliant! I would have awarded 10 stars if I could.
December 6, 2018
Unprompted review
Reply from Commercial Trust
Dear Nick,
Thank you so much for your review. Helen let me know how much she and Jon had enjoyed working with you, they will be delighted to know their work made such a difference to you.
I could not have asked more from them both than to leave such a positive impression. On behalf of us all we look forward to our future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Be Careful
Be very careful using this company. I was told they could get me a mortgage on my small property and said they had a very good lender that was very flexible in terms of their requirements. Unlike a lot of brokers, Commercial Trust charge you on a non refundable basis before an application is sent to the lender but they told me that they would get a solid agreement in principle from the lender before I paid and the application was submitted. I went through numerous hoops in providing information before this agreement in principle was allegedly received (I have seen no evidence of this) and now that they have my money, they have made the formal application which has been rejected. They say they have taken the matter up with the lender but I have seen no evidence of this either.and seem more interested in covering their own backsides in this issue than trying to give me customer service. They have of course refused to refund me the £400 I paid hiding behind their terms and conditions.
December 3, 2018
Unprompted review
Reply from Commercial Trust
Dear Mr Haynes,
Thank you for taking the time to share this feedback, so that we can address the concerns you have raised.
I am sorry you feel that we are hiding behind our terms and conditions. I can assure you this is not our intention. Our investigations into this matter demonstrated the work we have done was as it should be and was done in good faith.
We recognise that the lender involved has let you down, and in turn let us down by leaving you with the perception we are at fault. We have raised a complaint with the lender and will continue to support you until this is resolved.
Yours sincerely
Jill Pyke
Head of Compliance
Pretty average performance and not…
Pretty average performance and not convinced on fee charged is value for money as most of the work done was by myself chasing through solicitors to get the completion on time.
November 22, 2018
Unprompted review
Reply from Commercial Trust
Dear Sally,
Thank you for sharing your feedback. Clearly the emphasis we place on delivering excellent customer service is not reflected in your comments, which I take very seriously.
I have asked the relevant manager to investigate, they will be in touch with you directly.
Yours sincerely,
Andrew Turner
Chief Executive
An Excellent Service
Commercial Trust helped me out of a complex financial situation which I doubt any other organisation would have been able to do. My husband and I have therefore been able to keep our property investment which was crucial to our future retirement plans. Highly recommended, always polite and helpful.
November 12, 2018
Unprompted review
Reply from Commercial Trust
Dear Jennifer,
Thank you for your feedback. Giving excellent customer service is always our aim; but, when our work makes such a fundamental difference, as it has you and your husband, it makes it so worthwhile.
I am delighted that your plans for your future together are now in a strong position and wish you both all the very best.
Yours sincerely,
Andrew Turner
Chief Executive
very bad experience
very bad experience
Took my money without offering service, was told the mortgage provider gave the wrong information during Decision in Principle and they are not responsible for it.
November 8, 2018
Unprompted review
Reply from Commercial Trust
Any expression of dissatisfaction from someone who has worked with us is taken very seriously. Please send your details to compliance@commercialtrust.co.uk so that we may investigate.
Thank you.
From finding an offer through to…
From finding an offer through to completion; all of the Commercial Trust team that I have dealt with have been very helpful and friendly and have made a stressful time run very smoothly. I will definitely use them in the future and I would encourage other people to use them also!
November 5, 2018
Unprompted review
Reply from Commercial Trust
Dear Pete,
Many thanks for sharing this feedback. I am pleased to learn that you had a very positive experience working with your team here and that they were able to ease the stress you were experiencing.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent Company
This is an excellent company with exceptional customer service. Robbie was able to locate and arrange a mortgage at a very competitive rate within 24 hours of our initial contact. After the mortgage was agreed, Georgina, Lucinda and Amy took over the administration of our house purchase through to exchange of contracts and completion, and provided an invaluable and efficient service in keeping things moving and chasing up solicitors etc, whilst at all times being completely delightful to deal with.
November 1, 2018
Unprompted review
Reply from Commercial Trust
Dear Richard,
Many thanks for sharing the details of our service that you valued. Feedback on how we are doing in the eyes of our clients is invaluable to me.
I am very pleased you benefited from the expertise and service delivered by Robbie, Georgina, Lucinda and Amy, I will ensure they see your feedback, I know it will mean a lot to each of them.
Your sincerely,
Andrew Turner
Chief Executive
First class service
Always kept informed of where we were in the process and what needed to be done to progress. Responsive and professional in all matters
October 31, 2018
Unprompted review
Reply from Commercial Trust
Dear Andrew,
Thank you for sharing your feedback. I am delighted our service made a positive difference to you.
Your sincerely,
Andrew Turner
Chief Executive
This firm is very efficient
This firm is very efficient, a little expensive but worth the extra, i love that they have an "admin team" that is there to chase up all the solicitors and generally just ensuring everything is progressing. Ive used them twice now and both times been smooth. The fact they charge you a fixed fee regardless of who you mortgage is with means they will find a lender suited to your criteria, as opposed to a independent broker who will try and push you towards a lender that earns him the highest fee, this has cost me hundreds in the past of wasted valuation fees etc. Always ready to answer my questions and run through some numbers before finding a property. Intend on using again in the very near future
October 30, 2018
Unprompted review
Reply from Commercial Trust
Dear Shiraz,
Thank you for sharing such detailed feedback on the aspects of our service you value.
The ladies and gentlemen of the administration team will be delighted to be recognised. Their contribution to the smooth sailing of cases to completion cannot be underestimated and I am delighted you appreciated the benefits.
As to product selection, you are exactly right. Our priority is always what is best for our clients, so when you tell us your priorities we will always make an extra effort to meet them, whilst also ensuring your circumstances are aligned with the product and lender so the deal will complete.
Lastly, as a very much service-led organisation, being available to answer questions is of course critical and again, I am glad we have ticked the boxes.
I will take great pleasure in sharing your review with the whole team, it really makes a difference to us to hear feedback such as yours, thank you again.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent end-to-end service
October 30, 2018
Unprompted review
Reply from Commercial Trust
Dear Tony,
Many thanks for this feedback, I am very pleased you valued our work on your behalf and look forward to doing so again in the future.
Best wishes,
Andrew Turner
Chief Executive
Excellent help and service from an…excellent form.
Excellent help and service from an excellent firm and team
Professional, timely enthusiastic
Would always recommend
Amy Glazier And Kristine Martin. Great Thank you
October 26, 2018
Unprompted review
Reply from Commercial Trust
Dear David,
Thanks for sharing your glowing review of Amy and Kris's work on your behalf. I am sure this will make their day and set them off for the weekend on a high.
I am delighted you have benefited from our service. On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Easy to deal with and professional
Easy to deal with, kept me fully updated throughout the process and explained everything in detail. This mortgage was part of a chain and they were really helpful in sorting out and chasing up the other parties involved which was great! The staff were all really professional and easy to talk to and had no problems getting through whenever I needed to speak with them
October 23, 2018
Unprompted review
Reply from Commercial Trust
Dear Sarah,
Thank you for taking the time to share your feedback.
Commercial Trust is dedicated to providing excellent customer service, it is our primary focus, so it is vital that we know if we are getting it right.
I am so pleased that the diligent, professional and informative approach of your team stood out to you and helped you secure your mortgage.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent Service by a great team.
The Service provided by commercial trust was excellent. They paid attention to my requirements, selected the right product,provided regular updates and chased the lender when I needed the things done quicker than usual. They were very knowledgeable, supportive and professional even when I Was losing my patience with the lender! I want to thank Rebekah,Chloe and Lucinda for their hard work. They made great team and deserve to be recognised for their professionalism. I would highly recommend commercial trust.
Best Wishes from
Minara Khatun and Zakir Hussain
October 22, 2018
Unprompted review
Reply from Commercial Trust
Dear Minara and Zakir,
Thank you so much for sharing your comprehensive feedback on Rebekah, Chloe and Lucinda's work.
You have highlighted a number of qualities that you valued, which epitomise everything Commercial Trust is about, as a company. I am so pleased it made such a positive difference to you both.
On behalf of the ladies and I, we look forward to our future work together with you and wish you all the very best with your property.
Yours sincerely,
Andrew Turner
Chief Executive
Unsatisfactory and full of excuses.
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee for a mortgage which could never be provided because it didn't meet the lender's crtieria. Simple enough for them to check the underwriting rules of the provider and if they couldn't get these should have owned up. Still easy way to make £400. Can't work out whether they're dim or disingenous or both. Now lodging a complaint via Financial Ombudsman.
October 18, 2018
Unprompted review
Reply from Commercial Trust
Dear Ms Enver,
Any dissatisfaction expressed by a client is a very serious matter and is dealt with as such, by us. Having looked at the details of your complaint, I can see that we have responded to you, in full, regarding your allegations.
Yours sincerely
Andrew Turner
Chief Executive
Excellent caring and knowledgeable…
Excellent caring and knowledgeable professionalism , received from Commercial Trust members of staff. They work as a Team.
Henry patiently called me several times as requested. Not directed or pushed to take any product. However, he listened, gave information, outlined options which enabled me to make an informed decision.
Kelly is an exceptional case handler, goes an extra mile and makes you feel extremely looked after. She liaised with The Mortgage Broker, Solicitors and kept me updated even with minor details.
Exceptional staff. I plan to use their services again very soon . Definitely, I will not hesitate to recommend Commercial Trust to family and friends.
Thank you so much.
October 9, 2018
Unprompted review
Reply from Commercial Trust
Dear Maria,
Thank you for taking the time to give this considered and thorough feedback.I will ensure that Henry and Kelly see your review, I know they will be delighted to have made such a difference to you, in the conduct of their work.
For me, serving our clients with diligence and care is exactly what we are about as a company. I, too, am delighted it has had such a positive outcome.
On behalf of us all, we look forward to a blossoming future working together.
Yours sincerely
Andrew Turner
Chief Executive
Reply from Commercial Trust
Dear Tassawan,
I am pleased you benefited from the professional conduct of your team here. Thank you for your feedback.
Your sincerely,
Andrew Turner
Chief Executive
Great experience
Great experience, no issues on route, was kept up with the progression of the sale communicating with both solicitors and estate agent for a quick completion
October 5, 2018
Unprompted review
Reply from Commercial Trust
Dear Prakash,
I am very pleased to learn that our focus on service served you well in securing a quick completion on your buy to let mortgage.
Thank you for sharing this feedback, on behalf of us all we look forward to our onward work together.
Yours sincerely
Andrew Turner
Chief Executive
An exceptional service from beginning…
An exceptional service from beginning to end - would not hesitate to use this company again, or to recommend to friends and family - thank you so much
October 3, 2018
Unprompted review
Reply from Commercial Trust
Dear Rosie,
Many thanks for this glowing feedback. I am so pleased we have delighted you with our service and look forward to our onward work together.
Best wishes,
Andrew Turner
Chief Executive
Listened and delivered against my…
Listened and delivered against my requirements. Process was easy to manage and predictable.
September 19, 2018
Unprompted review
Reply from Commercial Trust
Dear Mr Dopson,
Thank you for sharing your feedback on our service. I am pleased we ticked all the right boxes with you. ON behalf of your team and I, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Brilliant Company.
I had excellent service from Commercial Trust, the staff are very focused ,polite and helpful, i would recommend to anyone.
September 12, 2018
Unprompted review
Reply from Commercial Trust
Dear Roger,
Thank you for taking the time to share this feedback. The attributes you describe here are exactly what I ask for, from the team and I am very pleased you benefited as a result.
On behalf of us all we look forward to our onward work together.
Andrew Turner
Chief Executive
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