Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
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Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... See more
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OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
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83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... See more
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Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
4.0
Great
480 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Want to thank Commercial Trust again…
Want to thank Commercial Trust again again for all their help and assistance, very professional service, fronted by Kim Sinfield and the rest of her colleagues, impressed that I never had to ask for information or updates as they were driving the process from the start to the end
well done & would recommend your company's service anytime
very best regards
Steve Henderson
August 29, 2018
Unprompted review
Reply from Commercial Trust
Dear Steve
Thank you so much for highlighting the ongoing value you have derived from our work on your behalf.
I will ensure that Kim and the team see your feedback and wish you all the very best with your properties, until we speak again.
Best wishes,
Andrew Turner
Chief Executive
Excellent, thorough and professional service!
Louis and Amy provided a thorough and professional service for my remortgages. I am also using Commercial Trust again currently for a buy to let mortgage as the service has been excellent. I highly recommended them.
August 24, 2018
Unprompted review
Reply from Commercial Trust
Dear Jeremy,
What great feedback. Thank you for sharing your experiences of working with Louis and Amy. I am glad that we were able to help both with your remortgages and again with a new buy to let purchase.
I can't ask more from the team here than to inspire a client to build an ongoing relationship with us, and I shall congratulate them both for a job well done.
Wishing you an enjoyable bank holiday weekend,
Andrew Turner
Chief Executive
Reply from Commercial Trust
Dear Deborah,
Thank you for your feedback and 5 star review. I am pleased our service was beneficial to you.
Best wishes,
Andrew Turner
Chief Executive
Great service over and beyond
Great service over and beyond the required from Shannon. I had a difficult case due to buying a HMO without previous landlord experience and not owning a residential property. Shannon was unable to provide a mortgage, but went over and beyond her responsibility to provide me with other options to purchase, which although not viable were greatly appreciated.
August 22, 2018
Unprompted review
Reply from Commercial Trust
Dear Ben,
Thank you for sharing your feedback on Shannon's work on your behalf. I hope, in time, we can find you a solution; but, I am pleased that irrespective of this, the guidance and help you received was of value.
Do please keep in touch, it would be a great pleasure to help when the time is right.
Best wishes,
Andrew Turner
Chief Executive
Extremely professional
Extremely professional, responsive and informative service. Definitely would use again, in particular Daniel Burdett and Rebecca Rai-Costin were fantastic at the sales and after sales stages of my Purchase.
August 19, 2018
Unprompted review
Reply from Commercial Trust
Dear Annie,
Thank you so much for taking time out of your weekend to share your feedback. I am delighted Daniel and Rebecca-Rai's work on your behalf really shone, I couldn't ask for better from them than to leave you feeling this way.
On behalf of us all we look forward to future work together, best of luck with your property.
Best wishes,
Andrew Turner
Chief Executive
Friendly speedy and efficient service
August 14, 2018
Unprompted review
Reply from Commercial Trust
Dear Mrs Stanley
Thank you for these kind words of feedback, I am pleased that you valued our service.
Best wishes,
Andrew Turner
Chief Executive
Help me all the way kept me updated…
Help me all the way kept me updated with regular phone calls and emails everyone I was in contact with was very pleasant and helpful and always returned my calls would recommend.
Holiday let mortgages are very far and few between at decent rates but with a little help from commercial trust, they were able to find a couple which met my criteria.I know sometimes people prefer to go into a branch but give them a go it's well worth it no hassle at all and they explain everything completely.
August 13, 2018
Unprompted review
Reply from Commercial Trust
Dear Jenette,
Thank you so much for sharing this feedback on your holiday let mortgage.
As you have rightly pointed out, products for holiday lets can be tricky to identify; but, as a specialist, we will always exhaust every option available to us to find a solution.
I am very pleased to learn that this resulted in a successful outcome for you. On behalf of myself and the team, we look forward to future work together.
Best wishes,
Andrew Turner
Chief Executive
Judith Hoggard and Laura Newman were a…
Judith Hoggard and Laura Newman were a great help getting my property remortgaged. Everything went smoothly and quick as possible.
will definitely recommend commercial trust to friends and family
August 10, 2018
Unprompted review
Reply from Commercial Trust
Dear Hassan,
Thank you for taking the time to share your positive experience working with Judith and Laura.
I am delighted we were able to assist with your buy to let remortgage, and that the smooth and swift service delivered, by the ladies you worked with, added value to you.
On behalf of Judith, Laura and myself, we look forward to the next time we can be of assistance.
With best wishes,
Andrew Turner
Chief Executive
An inadequate experience, I wouldn’t go back
An inadequate experience, bad communication and poor management. Took a remortgage out with them reluctantly as they wouldn’t refund my initial deposit of £300 to go elsewhere. I wanted to go elsewhere as I was offered a smaller amount than what was advised. I found out that Commercial Trust didn’t ask me the correct questions and therefore the lender (TMW) offered me less based on my earnings which were too high. I went to the financial ombudsman on their recommendation and complained but I found out that B2L mortgages are not protected under this scheme. Thanks for wasting my time further! There are hundreds of brokers, do go elsewhere. 2 stars awarded based on completing the mortgage with them with regret and gaining a small discount on their fees.
August 10, 2018
Unprompted review
Reply from Commercial Trust
Dear Lila,
Any dissatisfaction expressed by a client is a very serious matter and is dealt with as such, by us. Having looked at the details of your complaint, I can see that we have responded to you, in full, regarding your allegations.
As a financial business we have rules to follow when dealing with complaints. One of those rules is that if we cannot resolve a complaint to the consumers satisfaction, we must provide referral rights to the Financial Ombudsman Service (FOS).
Once a complaint has been referred to FOS it is for them to decide whether their rules allow them to look at the complaint. We are able to raise points with them when they make contact regarding a complaint, but cannot second-guess the decision they will reach or, worse still, deny a consumer their referral rights to begin with.
I hope that this clarifies the process for you.
Best wishes,
Jill Pyke
Head of Compliance
Brilliant and fast service from start…
Brilliant and fast service from start to finish will use again and would recommend. Friendly service throughout couldn't help enough.
August 2, 2018
Unprompted review
Reply from Commercial Trust
Dear Peter and Sonya,
Thank you so much for sharing your feedback. I am delighted that the quality and speed of our service made a positive difference to you, and that you valued the friendly interaction throughout.
On behalf of us all, we look forward to working with you again.
Best wishes,
Andrew Turner
Chief Executive
Excellent service and very proactive.
Excellent service and very knowledgable. Even though I didn't complete on the transaction age service was very proactive and polite throughout the process. Will definitely recommend and I am sure I will use the service again.
July 24, 2018
Unprompted review
Reply from Commercial Trust
Dear Steve,
Many thanks for taking the time to give your feedback. Our Trustpilot reviews are a key source of learning for us as a company.
I am very pleased to hear that our work with you was of value. On behalf of us all, we look forward to the ongoing opportunity of working together.
Best wishes,
Andrew Turner
Chief Executive
Fantastic Pro-active service. Well worth the money.
The service from Commercial Trust has been fantastic.
I have previously tried to use another company that advertises no aditional fees. What the I found with them was no additonal fees ment zero service. Commercial trust has been on the ball all the way from start to finish even being proactive chasing solicitors and searches. Cant fault the service.
July 6, 2018
Unprompted review
Reply from Commercial Trust
Dear Trenton,
Thank you for sharing this feedback on our service, and for highlighting the differing experiences you have had to illustrate why you valued our approach.
Identifying and then securing the buy to let mortgage funds, as you have said, takes skill and the utmost dedication. There is a huge amount of work involved in protecting the needs of our clients, and motivating all parties associated with achieving the mortgage completion, to do so in a timely manner.
I am pleased that our work on your behalf made such a difference to you, especially in light of the failings of the previous company you worked with.
On behalf of us all, we look forward to our ongoing work together.
With best wishes,
Andrew Turner
Chief Executive
Absolutely fantastic service.
Absolutely fantastic service.
The deal took about 21 months to go through due to its complexity and the vagaries of using multiple solicitors but Commercial Trust was absolutely fantastic!!
They went the extra mile on many occasions for me including facilitating Formal Complaints procedures against some of the solicitors. I am experienced in dealing with solicitors and I don't know where I would be without them.
June 27, 2018
Unprompted review
Reply from Commercial Trust
Dear Geoff,
Thank you for taking the time to share your feedback and for giving the context of your experience working with us.
I could not be more pleased to learn that you rate the work undertaken on your behalf so highly, especially given the breadth of challenges you faced.
Handling complex cases is our specialty. Every client should expect us to go the extra mile every time, but it is one thing to say it and another to prove it. I am glad we were able to apply the sentiment of our intentions and demonstrate the real difference we always aim to make.
On behalf of your team here and myself, we look forward to a fruitful ongoing relationship working with you.
Best wishes,
Andrew Turner
Chief Executive
My credit history was very poor with…
My credit history was very poor with lots of debt. It has taken us 11 years to get remortgage.All the Credit and thanks to Robbie Clark and Lucinda at Commercial Trust for making it happen for us.
The briliant customer service easy and quick.
Robbie explained everything and organised.Lucinda kept us updated all the till the end.
I will definitely recommend Commercial Trust to my friends and family.
Our experience with Commercial Trust is 100 % satisfaction and give Robbie and Lucinda 5 star for their professionalism and brilliant work.
June 25, 2018
Unprompted review
Reply from Commercial Trust
Dear Nasar,
Thank you for sharing the context of your requirements and circumstances. As a specialist we thrive on finding solutions for complex scenarios, and I am delighted this served you well with your buy to let remortgage.
I have shared your comments with the team, as I always do, and as such Lucinda and Robbie have seen your kind words.
Many thanks from us all, we look forward to our onward work together.
Andrew Turner
Chief Executive
Amazing Knowledge & Service
Hi All,
A bit of background first to put my review into context. We were purchasing our first BTL property and the mortgage fell through as my wife unexpectedly lost her job. This meant we had to find a mortgage in just my name, which was proving nigh on impossible to get the amount we needed. After exhausting all options myself and speaking to two brokers I was without success. By both brokers insisted my only option was peer to peer lending, which came with a high fee and interest rate. Luckily I tried one more broker: Commercial Trust. I dealt with Callum and the service was second to none: polite, knowledgeable, and most importantly they were the only broker to find me a mainstream lender. Callum did this after taking into account all of our information. Cannot recommend Callum and Commercial Trust highly enough. Great customer service. Dr Jeff Pilot.
June 8, 2018
Unprompted review
Reply from Commercial Trust
Dear Dr Pilot,
Thank you very much for sharing the details of your experiences trying to find a buy to let mortgage, and the success you have had with Callum and the team here.
For me, what you describe exemplifies everything I ask my team for; to go above and beyond the call of duty to find solutions for our clients.
After the challenging times you and your wife faced mid-way through the process, I am delighted we were able to succeed where others had failed - as a specialist this is exactly where our work sets us apart.
I always share the feedback we receive via Trustpilot with the team, as it is a learning opportunity for us all. I can tell you I shall take pleasure in sharing your experiences, I'm sure Callum will be delighted to receive this acknowledgement.
On behalf of us all, we looking forward to working with you in the future, my very best wishes to you and to your wife.
Andrew Turner
Chief Executive
I found Ross to be very professional…
I found Ross to be very professional and helpful in his advice. Candice who managed the processing of the mortgage was exceptionally organised and supportive. Thank you.
June 4, 2018
Unprompted review
Reply from Commercial Trust
Dear Michelle,
Many thanks for sharing your feedback on the work Ross and Candice have done for you. I am very pleased they gave you a service that you valued so highly and I will ensure they see your review.
On behalf of us all, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Commercial mortgages
Commercial mortgages were the only broker I contacted who were willing to try and get me a mortgage due to my personal situation (self employed for only 18 months, buying a HMO etc). They managed to get me a mortgage when everyone else I approached wouldn't even try.
The staff there are brilliant. Everyone I have dealt with has been knowledgeable, informative and friendly. Throughout the whole process (which took over 18 months, not through fault of Commercial Mortgages) they have been supportive and really helped me overcome any and all difficulties I was having with lenders.
The staff are also extremely efficient and keep me well informed at all times. Both by phone and email.
Highly recommend Commercial Mortgages and I have nothing but praise for my experience with them and with the staff I have dealt with.
Special mention to Samuel Debenham who got a well deserved promotion. Think the guy is brilliant.
May 21, 2018
Unprompted review
Reply from Commercial Trust
Dear Chris,
Thanks for sharing this detailed feedback. I am so pleased the support you received from your team here made such a difference to you, especially given the extended timeframe involved and the difficulties you faced elsewhere.
It is always our aim to recruit the right people with the values and ability to deliver excellent customer service, and as you have highlighted here, demonstrating that capability and intent has its own rewards - I will ensure Samuel sees your kind words.
We look forward to working with you any time you need our help.
Best wishes,
Andrew Turner
Chief Executive
Advisor and the team are well qualified…
Advisor and the team are well qualified and willing to help in a professional way.
May 17, 2018
Unprompted review
Reply from Commercial Trust
Dear Deva,
Thank you for sharing this feedback. I am glad you were pleased with the support from your team here, best wishes from us all.
Andrew Turner
Chief Executive
Remortgage Product
Commercial Trust initiated the remortgage process started 4 months before current product expired. That gave me time to search other providers. The whole process was smooth, and I am extremely happy with their Customer Service who kept me informed at every stage. Thank you, if I did not say that before now.
May 3, 2018
Unprompted review
Reply from Commercial Trust
Dear Kola,
Thank you for sharing your feedback, I am particularly pleased to hear that the proactive approach we took with your remortgage stood you in good stead to find a deal that suited you. I am also delighted to learn that the smooth processing of your case and our attention to customer service made a difference.
On behalf of all the team we look forward to our onward work together.
Best wishes,
Andrew Turner
Chief Executive
Very well organised and efficient operation
Picked up this company from internet. From the start I encountered only thorough professionalism. Brokers sometimes get a bad name but I can’t speak highly enough of this company. Very well organised and responsive. I really felt they were on my side and secured a very favourable re financing for me. From initial phone interview with Richard , who then handed over to Laura, they excelled. What a well oiled operation. No hesitation in recommending them for commercial property transactions.
May 3, 2018
Unprompted review
Reply from Commercial Trust
Dear Herbie,
Thank you for taking the time to share your review, what high praise to receive.
Richard and Laura will, I am sure, be delighted to know that they made such a difference in their work on your behalf and I will certainly be congratulating them myself on a job well done.
On behalf of us all, we look forward to all future work with you.
Best wishes,
Andrew Turner
Chief Executive
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