Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... See more
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Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... See more
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OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... See more
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83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... See more
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Company details
Information provided by various external sources
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contact info
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, United Kingdom
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
4.0
Great
480 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I am over 75 and about to give upon…
I am over 75 and about to give upon finding a reasonable buy to let mortgage rate. Commercial Trust sorted out a viable solution.
May 2, 2018
Unprompted review
Reply from Commercial Trust
Dear Chris,
Thank you for taking the time to share your review and for giving the context as to the challenge you were facing.
What you describe here really illustrates the extra benefits we aim to deliver as a specialist in our field. Our clients should always expect a tenacious approach to problem solving, and we are fortunate to have the capacity to find solutions other may be unfamiliar with.
I am delighted this helped you secure a viable buy to let mortgage deal.
Best wishes,
Andrew Turner
Chief Executive
Excellent customer service.
Commercial Trust were superb right from the off in understanding my specific requirements and finding me a very good mortgage product. I would recommend without any reservations whatsoever.
April 27, 2018
Unprompted review
Reply from Commercial Trust
Dear Sultan,
Thank you so much for taking the time to share your feedback. What a great way to start the weekend it has been for us.
I am so pleased that you value our efforts on your behalf and are pleased with your buy to let mortgage product.
On behalf of us all, we look forward to further work together.
Best wishes
Andrew Turner
Chief Executive
excellent courteous service
excellent courteous service. Only company I tried who could successfully secure a remortgage for me.
April 25, 2018
Unprompted review
Reply from Commercial Trust
Dear Mark,
Your message says it all. Thank you. As a specialist, our clients should expect that if there is a buy to let solution to be found, we will find it.
I am pleased this was borne out for you and, on behalf of us all, we look forward to working with you throughout your life as a landlord.
Best wishes,
Andrew Turner
Chief Executive
Robbie at Commercial Trust - Outstanding Service!
Robbie at Commercial Trust has been very professional and efficient in recent months, when handling my 3 BTL re-mortgages and 1 commercial purchase. I would not hesitate to recommend him personally, along with the company - Commercial Trust, to any individual looking for a fast, efficient and high cost effective service!
April 10, 2018
Unprompted review
Reply from Commercial Trust
Dear Louise,
Thank you for taking the time to share the nature of your work with us and your feedback on working with Robbie.
I am very pleased to hear that you valued his help with your buy to let remortgages and commercial mortgage purchase transaction.
With best wishes
Andrew Turner
Chief Executive
Owen and Rebecca at Commercial Trust…
Owen and Rebecca at Commercial Trust have been incredibly efficient and helpful throughout the process of my remortgage. As a portfolio landlord, dealing with my complex case was never going to be straight-forward but the guys were quite simply brilliant. I won’t go anywhere else now. Steve - Weybridge
March 29, 2018
Unprompted review
Reply from Commercial Trust
Dear Steve,
I can't tell you how pleasing it is to receive this feedback. I am delighted that Owen and Rebecca's work on your behalf made such a difference to you. What you describe exemplifies what we at Commercial Trust are all about - smoothing the way for our clients through often complex cases.
I was very pleased to be able to read out your review to the entire floor this morning, I feel sure it made a great difference to Rebecca and Owen's day, it certainly has to mine.
On behalf of Owen, Rebecca and myself; we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Ryan and his team have rendered …
Ryan and his team have rendered outstanding service.. eye too details, and kept in contact throughout the process.. we'll be using there services in future.. and recommending family and friends.. once again thank you!!!!
February 12, 2018
Unprompted review
Reply from Commercial Trust
Dear Mohammed,
Thank you for sharing your thoughts on the work Ryan and the rest of the team undertook on your behalf. I am very pleased that the service stood out to the extent that you are happy to recommend us and welcome any opportunity to work with friends and family who would benefit from our expertise.
With best wishes,
Andrew Turner
Chief Executive
Thank you Commercial Trust
Thank you Commercial Trust. This is the second time I dealt with your company and I am extremely happy with what you have done for me in both cases.
You have an excellent team. Your adviser, Sam Debenham was very professional and got me the best product. Your administrator, Beth Seal was also very good in following up from Mortgage Offer to Completion.
Overall, an exceptional service. I will use you again and I would definitely recommend your company.
Krit
February 5, 2018
Unprompted review
Reply from Commercial Trust
Dear Krit,
Thank you for taking the time to share this feedback. Building relationships built on trust and great service is exactly what I want from the team, I am so glad that you benefited from working with Sam and Beth.
I will make sure they both see your review, I am sure they will be delighted to have made a positive difference to you, from securing your mortgage offer to working with you through to completion.
On behalf of us all, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Excellent company
Excellent company, very professional. Lucinda was great from start to finish, always got back to me to keep me fully updated and were more than helpful with all my questions
February 5, 2018
Unprompted review
Reply from Commercial Trust
Dear Colin,
Many thanks for sharing your feedback, I am so pleased that Lucinda's work on your behalf stood out. I will ensure she sees your kind words and am sure that I speak for us both when I say we look forward to the next opportunity to work together.
Best wishes,
Andrew Turner
Chief Executive
Reply from Commercial Trust
Dear Faruk,
Many thanks for your review, I am pleased you valued our service.
Best wishes,
Andrew Turner
Chief Executive
Outstanding service ! Best company on the internet.
Hi I would like to thank The Commercial Trust for getting me a great deal. Lucy O'Mara And Poppy Dunnell have been amazing part of the team and have kept me updated on progress and a very professional attitude to looking after my requirements.
This has been a smooth process and completion was completed at my chosen date.
I will recommend Commercial Trust to all my family and friends.
Thanks you very much and keep up the great work!
February 1, 2018
Unprompted review
Reply from Commercial Trust
Dear Mr Patel,
I could not be happier to read what a difference Lucy and Poppy have made to you in their work on your behalf.
It is always our aim to deliver a professional, helpful and timely service when arranging our clients buy to let mortgages.
On behalf of Lucy, Poppy and myself we look forward to working with you long into the future.
Best wishes,
Andrew Turner
Chief Executive
Thanks to all the commercial trust …
Thanks to all the commercial trust staff for the dedication to the job they done very professionally.
Specially thanks to Georgina Thew and Megan their support to find me a good deal for my buy to let remortgage.I would highly recommend commercial trust for anyone to find better deals for buy to let morgatages.
February 1, 2018
Unprompted review
Reply from Commercial Trust
Dear Rav,
What great feedback to receive, thank you for taking the time to share it. I am delighted that Megan and Georgina's work on your behalf made such a difference to you and that you have as a result found a great buy to let remortgage deal.
On behalf of us all, we look forward to an ongoing relationship working alongside you.
Best wishes,
Andrew Turner
Chief Executive
Good but not as good as they were…
I've dealt with Commercial Trust before and found their service excellent; two years later things appear to have slipped somewhat. The initial service was good however once a product had been agreed upon it seemed that after being passed on to the purely administrative side of things through to completion that staff I spoke to really didn't know or understand the mortgage process as well as I did. When I had basic queries they couldn't be answered because the knowledge wasn't there and it felt very much as though staff were simply following a check list of things 'to do' without understanding them, documents were received which should have been proof-read and amended before being sent to me. If anything is likely to leave a negative impression it's dealing with a financial or legal process and finding it lacking in precision or attention to detail.
January 31, 2018
Unprompted review
Reply from Commercial Trust
Dear JP,
Thank you for sharing this feedback.
Certainly the service you received should not have left you feeling this way, as our clients should expect exceptional standards of service. I am therefore keen to investigate this further. Would you please send an email to info@commercialtrust.co.uk identifying yourself, so that I can do so?
With thanks and best wishes,
Andrew Turner
Chief Executive
EXCELLENT REPEATED GOOD SERVICE
EXCELLENT REPEATED GOOD SERVICE
From start to completion re new loans, remortgages, good professional service
I am very very impressed!
Whole team work well
Thanks Kristine!
January 26, 2018
Unprompted review
Reply from Commercial Trust
Dear Dr Ratliff,
I am delighted to hear from you and so pleased that your ongoing work with Kris continues to stand you in good stead.
We wouldn't be doing our jobs right if we couldn't demonstrate the value of our service on an ongoing basis, so I am especially pleased to know we have done so with you.
Wishing you all the very best,
Andrew Turner
Chief Executive
Not the cheapest and not particularly …
Not the cheapest and not particularly speedy service. However all the Commerial Trust advisors were professional and courteous. Don’t go with the recommended solicitors. Find your own. Quicker and cheaper!
January 25, 2018
Unprompted review
Reply from Commercial Trust
Dear Edward,
I am disappointed to hear your feedback and would like the opportunity to put you in touch with one of the management team here, if you would be so kind as to email info@commercialtrust.co.uk I will ensure we address the issues you raise.
With best wishes,
Andrew Turner
Best place to go if your looking for …
Best place to go if your looking for any kind of finance or remortgage. Like to thank Kristine Martin for her time and professional approach to my requirements. Thanks again.
January 24, 2018
Unprompted review
Reply from Commercial Trust
Dear Harry,
Thank you for taking the time to share this feedback on Kristine's work with you, she is a much valued member of the team here and I am sure she will be delighted to receive your recognition.
On Kris's behalf and my own, we are very pleased to be working with you and look forward to the next time we can be of service.
Best wishes,
Andrew Turner
Chief Executive
Complete customer satisfaction (Judith &lucinda)
This is the second time that I have used commercial trust to purchase a Btl property namely after using (Judith Hoggard) the first time . Both my advisors were Judith and Lucinda. Judith was incredibly efficient in finding me the most suitable Mortage which best matched my needs. Throughout the process Lucinda shown true leadership skills by ensuring that the solicioters and the estate agents were doing what they were supposed to be doing ,within the expected time scales. Lucinda kept me regularly updated and was always on hand to answer any queries or concerns I had . Both my solicioters and the estate agents commented on Lucinda’s professionalism and efficiency on several occasions. I am immensely greatfull to both Lucinda and Judith for all their help and support they have given , and I will definitely be using commercial trust again because of this. Thank you Lucinda and Judith you have both been amazing and you are both a credit to your company for the high level of customer satisfaction I have received. I hope this get noticed by your superiors as you both have really done a fantastic job . Well done. 😊
January 22, 2018
Unprompted review
Reply from Commercial Trust
Dear Andrew,
Thank you very much for taking the time to give such fullsome feedback on your work with Judith and Lucinda.
I really couldn't ask for more from either lady in light of such glowing praise, especially when the sentiment has been echoed to you via both your solicitor and estate agent.
I am so pleased that we count you amongst our long-term clients and on behalf of us all look forward to many more years working together.
Wishing you the very best,
Andrew Turner
Chief Executive
Excellent service
Excellent service. Prompt response to any queries. Quick to chase up third parties. Friendly courteous service.
January 19, 2018
Unprompted review
Reply from Commercial Trust
Dear Jo,
Thank you for taking the time to share this feedback, I am very pleased to see that you valued our service and look forward to further work together in the future.
Best wishes,
Andrew Turner
Chief Executive
I received fantastic service from …
I received fantastic service from Commercial Trust.
January 16, 2018
Unprompted review
Reply from Commercial Trust
Dear Client,
Thank you for your 5-star review, I am delighted you valued our service.
Best wishes,
Andrew Turner
Chief Executive
Owen ONeill and all the other staff …
Owen ONeill and all the other staff members at Commercial Trust offered a really excellent service to me when re-mortgaging a property in Gloucester and I would recommend them most highly. Nick White, Brunswick Rd. Gloucester.
January 14, 2018
Unprompted review
Reply from Commercial Trust
Dear Nick,
Thank you for sharing your feedback on Owen's work with you. I am delighted that the remortgage of your property went well and hope we can work together again soon.
With very best wishes,
Andrew Turner
Chief Executive
Fantastic service
Fantastic service. I dealt with Peter Whitlam and he helped me beyond the call of duty. I was not only a first time buyer, but also purchasing a buy to let under auction conditions with a mortgage !. This required a very quick turnaround which was achieved. Peter went through everything in detail with me as I wanted to start a portfolio. Peter spent hours guiding me through the ins an outs of developing a portfolio - amazing value for money. I will be calling Peter very soon to arrange the next deal. Thanks Peter, team and Commercial Trust - Jamie
January 12, 2018
Unprompted review
Reply from Commercial Trust
Dear Jamie,
Thank you very much for this fullsome feedback and review of Peter's work for you. Turning around a mortgage on an auction purchase is quite the rarity, but we will always do our very best to meet the needs of our clients, to the very best of our ability.
I am delighted that Peter's diligent approach added value to you and that the support of the Mortgage Administration team also served you well.
On behalf of all of us, warm thanks for your 5 star review, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
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