Companioncare Reviews 

Complete lack of empathy for both pets and customers. Will use every tactic possible to scam more money out of you by telling you one thing and then going back on it. Now have debt collectors suddenly turning up out of nowhere for supposed unpaid vet bills from 4 months ago. Funny that, as I have been in to collect flea treatment a couple of times since then and not one person has every told me about outstanding fees in person. Did they not think that had they told me... I might have um.... paid there and then? Completely useless, surprised half of the receptionists even got the job in the first place. AVOID unless you like flushing money down the loo.

Winchester surgery-had an issue but that has been resolved by Finn, thank you Finn for your help and resolving my complaint. In general very good, always on time and very friendly staff. Reception staff are always around to help and answer queries, and the vets are very good. One in particular, Mari who is a locum was brilliant!

Redhill.....Absolutely disgusted with this company!!!!
I moved my dogs back in November 2019 as I just wasn’t convinced that they knew what they were doing. I had been with this vets for 5years, going back and forth with my dog which they never seemed to know what was wrong with her. To date I have spent around £5,000 on treatments/ vets visit etc with no outcome. I wish I had moved veterinary sooner as my beautiful dog may still be with us. Today I was told by this company that I have a outstanding payment which the receptionist forgot to charge me for back in October last year my dog passed away in February. This company is so heartless to wait this long to inform me nearly a year later and also the fact my dog died 6 months ago.
Avoid I would never recommend this company to anyone!!!!!

Horrible prices. Will rip your skin off!

There has not been an appointment I have arrived at where the vet is on time. The staff have no regard for the fact that you are with a pet and causing unnecessary stress. On the first occasion the vet walked in late from lunch and then took a further 15 minutes and the second time I had to wait in my car for over 30 minutes without an apology. I will be taking my pet elsewhere

Vet at ours is particularly odd, extremely cold, refuses to look at you when he is talking to you etc.

We were left waiting in the store for over half an hour, all crying as we were putting our beloved dog down after 15 years. After already re-arranging the time of our original appointment that day (which they do for EVERY APPOINTMENT) the vet was still then 30 minutes late.

My children (teenagers) wanted to be there, we were all equally devastated, the vet was then late, barely acknowledged us, was extremely cold and took a ridiculously long time to complete the necessary procedure, it was an awful thing to witness. This is normal behaviour for this vet we have unfortunately had many appointments with him in the past.

Would also like to point out how shocking the receptionists are at our local branch. Having booked us in for an appointment over the phone (and then rearranged the time (shockingly)) we turned up and the vet and the receptionist on the desk at the time had no idea who we were or why we were there. They refused to see us, despite the place being empty, they said they were happy to re-book us for another day. We walked out. I will never be going back. Absolutely terrible place.

Refusing to see our dog. They won't take any new animals/customers even in emergencies.

There is no ‘care’ in companion care. Money grabbers. They owe me money and are refusing to fill out my vet insurance forms. I’ve had to escalate my complaint to the Royal College of Vets Surgeons. Bless my insurer they are trying to help me. STAY AWAY from Companion Care vets.

Please do not use companion care They are a profit making business and do not care for the animals I was told my dog had a problem. I was charged £279 for a blood test despite being told it would be £30.
Results came back negative.

DO NOT TRUST THEIR JUDGEMENT

just spoke to a vet myfemale dog is produceing milk they charged me 20 pounds then to add insult they charged me 90 pounds for a drug i could off brought for 34 .8o they should be ashamed off themselfs i will never step foot in there shop or give them another penny animal welfare gone out off the window its just about money

THIS PLACE DOESN’T DESERVE A STAR - IT NEEDS INVESTIGATION INTO THE HORRIBLE VETS.

This vet practice is an absolute mess! First of all I’ve had issues with them diagnosing my dogs illness and giving appropriate pain relief. I had to take my dog 3 times to the vet on the same day to help her get pain relief injections and they charged me each time for the consultation x2 £38 on top of injection fees etc I was entitled to my first visit free as I pay a monthly fee for this. Obviously I was annoyed to pay this even though it was for the same condition. I asked politely if it was a mistake and they told me no. I even asked the receptionist on my 2nd visit if when I visit for a 3rd time (recheck) will I be charged? She told me no as it is a recheck. The head vet Obi seems to think this is standard practice and was so rude to me. Accusing me of lying about my dogs condition.

Today I had to take my dog there to get her dew claws clipped. Firstly she went in and they didn’t even check her dew claws even though they were told by my husband specially. We had to take her back!! Even the receptionist said I told you it was for dew claws. She went back in to have them done. To my surprise we got back in the car and my dogs foot was covered in blood. I was so upset and shocked that the vet had clipped my dogs nails incorrectly and hurt her. It made me sad as this is a procedure that the nurse normally does and when I confronted them and showed them her foot. They checked her over but I had no apology whatsoever, Obi was so rude to me and I was just in so much shock and upset once they told me my dog was ok I left. I can’t believe a head vet doesn’t know how to clip dew claws without hurting the animal. There was no care or attention and the attitude there is ‘it’s always our fault’ they want money and they don’t care for the animals. Pictures are below of my poor baby’s foot. The claw was still bleeding at this point.

Don’t take your beloved pets here. It’s a horrible atmosphere and horrible vets. I can’t believe my poor doggie had to experience them. Just to finish this review I have been a customer there for 5 years and never experienced what I did today. I just can’t believe the ignorance of the vets. Never again!

On Arrival we were greeted by the lovely ladies at reception who booked us in and offered us a seat in the waiting area, our dog had an accident and the ladies were very understanding and more than happy to clear it up.
Rebecca the vet invited us into the consult room greeting both us and the dog, we explained that he may a bit nervous as a rescue and she was more than understanding. She took time to get to know him in a calm force free way which for him is brilliant, each little bit of the health check was a big deal to our dog but Rebeccas calm nature helped him understand that she was not a threat and gave him a break so he didn't get too stressed. He had to have is anal glands done and expecting this to be very traumatic he coped well whilst I held him and was not scared after (I think the little treats we had helped).
We waited in reception for the Flea and Worm treatment which had been explained in great detail the different variables, the reception ladies were polite and took interest.
Overall a brilliant vet experience both from our point of view and for our dog we would highly recommend Rebecca and the team to our friends and family.

DO NOT use these vets, when our cat was poorly we were advised Companion Care would deal with our Insurance company directly.
They did not, our insurance company contacted us to advise they needed further information as the vets had not given them it.. they needed a letter with our cats med history. I called the vets on the Friday and asked they send that over, the lady said she would and was quite abrupt. She did not mention they had already charged my card without asking £170.38 the day before. The 1st I knew about it was this morning when a letter and receipt arrived.

I have been using companion care for over 8 years with my dog and our puppy, I brought my older dog in as we suspected her of having a stroke, she was 9 and after her behaviour and looking up on all the relevant websites we voiced our concerns to the vet , she gave a quick check over and We were told they it might have been a ear infection and that we were to keep her on antibiotics and monitor her and to keep in touch if anything changes we were also told that she may need and X-ray and we were to receiveD a quote, the quote came through at £570.00 and also when we looked at the quotation that it was for extensive dental treatment in the description( this was nothing to do with what we had discussed with the vet on the day) . After a phone call to the surgery that said that the quote could be brought down and the manager would call us to discuss the quote.
Unfortunately after the second day our poor dogs circumstances changed dramatically and we were forced to call the vet to let them know that we weren’t able to bring our dog to the vet due to the nature of her illness and asked if we could have a home assessment as we couldn’t bring ourselves to put our dog through the stress of bringing her to them as the she couldn’t stand up and being a big dog would be a struggle as my Partner is pregnant. I was told by the receptionist that the vets were too busy to do a home assessment and I did ask for a call back as we were worried about our pet and wanted some advice as of how we might be able to resolve the situation.
After a couple of hours of waiting for a call back we called a local emergency vet which although cost a lot we were happy to pay, upon arrival the vet gave a thorough assessment of our dog and after 10 minutes gave a much more thorough assessment and explained to us the true nature of what was and had happened to our dog .

unfortunately the outcome was that our dog was to be put to sleep after much thought to what she had already been through.

6 hours after our dog was put to sleep we received a call from companion care asking about our dog and that she had a stroke, I was very annoyed that after we have used them for all our pets that the manager after the misleading quote failed to call about an X-ray which our new vet said would of been pointless for what had happened and even diagnose an ear infection also that the vet called 8 hours after our first call to them as they were too busy.
I have now changed vets due to this happening and would not use them again. I felt let down to say at the least.

I hope that no one has to go through what we had to go through .

There are clueless cows sitting in reception who have no idea how to talk to people in a polite manner.
We paid £400.00 and instead of providing us with the appropriate service for this money we received rudeness and stupidity.
We needed to give the stool sample of our dog, which we were collecting for 3 days. The girl at the reception didn't want to take it, she talked in an aggressive manner to us. She was demanding 35 pounds and no matter how many times I told her that we already paid all of the money, she would not listen.
Luckily vet looked out of the door and dealt with her.
I do not recommend this vet.
They are not interested in animals, they are only interested in money, as soon as you pay them, they will immediately behave unceremoniously and brazenly.

They offer a good vaccination pet plan and are opened all weekend which is good but unfortunately when our cat fell ill I was served by a locum vet who just seemed to want to rinse us for everything and perform so many tests on our cat, put him in an overnight vet surgery in another town, thinking that we could just pay a fortune without giving us any pricing beforehand or any alternatives until we asked but even then it was as if she was trying to blind us with science to justify an extra test. We did have insurance but it wasn’t for an infinite amount.
At the time we thought that was what was needed so paid up and was able to look after the cat overnight, no problem to bring the price down (she had insisted we drive to another town, pay an unknown amount through this overnight vets for them to look after him that night and then pick him up early in the morning), until he had to go in again for more tests. Afterwards we saw a regular vet who was more reasonable in her approach but it just put us off to be honest and the damage was done.
They only have select insurers where they get the money direct from which makes you feel as though they’re pushing a particular insurer on you.
The receptionists were lovely but the vets are in an open area and it’s just not a great vets for cats.
So we decided to go to an independent vets as we felt we couldn’t 100% trust them and I’m glad we did as it’s a completely different service.
Maybe we just had a bad experience with one locum but I would shop around and check the small print.

Will never take any animal of mine there again.
Adopted 2 rabbits from them being told that I would receive vaccinations and neutering for free.
Took them in for first jabs and was told they would need to come back for second ones in two weeks, on attending this appointment told I had to pay for appointment.
Complained and was told I would receive a refund.
Since being told that I have had absolutely nothing from them despite calling and emailing asking for an update.
Do not trust these people at all, they're only interested in getting your money. If this is how they treat people I doubt they'll show any care for animals at all.

Dangerous place. it should not be referred to as a veterinary clinic.

These so called animal lovers are sadly just out for the money, After being asked to attend a free consultation about health screening i attended the practice and booked in with my dog who's very nervous of car travel, to be told i was being charged for the consultation i never asked for i just wanted a price which is no problem to other vets they give you a price over the phone. needless to say nobody likes underhand tactics to make money and nobody likes to be ripped off and lied too, however whilst waiting we was treated to a full on slanging match between the customer and vet which was entertaining.

I really thought that coming to your establishment would be different, in the two months that I have brought my dog there it has cost me approximately 600.00, and still I have no indication of what he has.

Yesterday he had another procedure I was told it would cost 135.00 pounds I then get there and they tell me the procedure is going to cost 220.00 which I then signed for and agree to when I picked up my dog it was 276.00 pounds. I am not rich, I do not have money that I can just throw around.

Not only that my dogs gums were inflamed and I ask their staff what can I give him and their reply is that I must wait until we can take his teeth out, don't worry about the fact that his mouth is bleeding and his gums are swollen. This is the worst advice I have ever heard, I had to take him to another vet that evening and they gave me some gel for his gums, why could they not do this,

They would rather have a person pay for an operation then treat a minor inflammation of the gums or tell you to come back so you can be charged for another consultation. It seems that is always the advice you get, the dog must have an operation.

I have nothing in writing what you have done from the previous Scanning procedures either, which was a month ago, they tell me he has cushings, he has now done the tests for cushings, then when I ask what will happen now, Once again get I get told he might need more tests. How much blood do you want from one dog?

I am not happy and my dog is completely stressed. But most of all you don’t give the correct quoted amount and just add on. You know I have had dogs all my life and the advice or the reassurance you give is not very promising.

I have now also read your reviews and I see I am not the only one that feels this way. You definitely are overcharging and adding on where you want.