Companioncare Reviews 

Pets at home oldbury west midlands conpanion care wot a joke ,u killd my baby, hope no body trusts u wiv there babys cus u wont b takin them home thay kill them with anasetic an tell u a load of bollack ,

Our dog was with Companion Care Chatham, Kent.

She has had a few health issues over the years and for the first few years they were ok (reception staff generally have an attitude like they are doing you the biggest favour just to deal with you, and ridiculous waiting times) but that aside, the treatment we thought was 'ok' and the nurses were good at making our dog feel as comfortable as possible.

However, as our dogs chronic illness got worse, the vet suggested to do a scanning procedure that we later realised wasn't actually necessary so put ourselves and our dog through about 4 days of unnecessary stress for no reason and added to the general stress that our dog faces every time we take them to the vets. Not that it mattered as we have insurance, but the procedure was around £2,000 so I would be extremely angry if I had paid for that out of my own pocket to later find out it was unnecessary.

And then more recently, another vet at the same practice removed our dog from medication that she had been on for a number of years, without warning, causing 4 days of vomiting and extreme diarrhoea simply because he wasn't happy that we were getting a second opinion (after that same vet had only given us one route of action the illness which would of meant several weeks of our dog being ill and then possibly no recovery afterwards). The vet refused to give medication and we had to go to another vet who was completely confused at their behaviour. I appreciate it might not seem a huge thing but to go for 4 days up most of the night with a sick dog and still have to function during the day and work etc isn’t that easy.

I would say this vets is ok for small issues (anal glands, nail clipping etc) but for any long term illnesses, I really wouldn't bother wasting your time. You will be better off finding a small practice where they actually care and you aren’t treated like some kind of inconvenience and any big issues find your own specialist who knows what they are talking about.

I now also have the issue of being owed money from the company and at the moment I am getting no luck in getting my money back so now taking out a small claim against them.

Redhill Branch
Amazing team of vets, so kind and companionate. They have looked after all our animals and will continue to do so as they are just amazing.
The receptionists are lovely too - warm and welcoming and very understanding of us neurotic pet owners!!
A1 Vets - thank you so much for everything you have done and continue to do.

Companion care Sprowston branch are absolutely useless. The vet we saw put incorrect notes on our pets medical history and invalidated our insurance. The notes he wrote were not even discussed in the consultation room. They don't listen to anything you say and write whatever they want.
Changed veterinary practice and won't be going back!

would.give minus stars if I could. Your branch in Derby meteor centre is disgusting . Head vet nurse is rude and accused you of lying . The also only do direct vet claims if it suits them.or if it's an insurance company they are affiliated with . Then they say you were told this by the vet and then the vet confirms you weren't and the snotty head nurse is nowhere to be seen . avoid like the plague

Got Skittle spayed at the Milton Keynes branch and had a little complication soon after.
Called in and booked her for emergency care within the hour.
An amazing and passionate team took care of her with priority and she was operated in a few hours.
Thanks to Matt L and Sandra M vets and Anita nurse, but also the reception ladies, we experienced a caring and lovely service at hard times. Skittle is enjoying her life and even though it is said that cats have 9 lives, I am sure Skittle didn’t lose any! 😜

Quoted £700 for dental work on a 17 year old cat... asked for other options and told there were none and offered finance to pay for it. Went for 2nd opinion who have said no dental work required and the anesthetic on a cat of her age would likely cause her many issues. A simple removal of scale deposits and she was sorted. We also expressed to CC that we felt something else was going on, were dismissed and told just pain from teeth without them checking her at all. Other opinions have found thyroid and IBS issues in their exams. My sister had a similar experience with her small dog and my friend the exact same experience with overcharging and recommending dental work that was not necessary. I would very strongly urge anyone to get 2nd opinions when treatment is recommended. A consult, blood test and 3 days of meds were almost £150 at CC, the same was £47 elsewhere. They are definitely overcharging and it concerns me they would have put my pet at risk doing a procedure that was not required at all.

AVOID

Croydon practice are dreadful

Appalling rude receptionist (Lauren)

Inefficient, incapable, no sense, long queues while chatting on phone

Complained and asked for a written response - still waiting....

Cheap prices reflect the cheap service

Charge hidden extras at every opportunity- ie have an operation- then have to pay for after op pain relief
Not even given an elizabethan collar to prevent infections

I could go on and on

Save your time and your pet!

AVOID

This vets company is no help, especially with there very rude receptionist as she said my kitten would have to suffer untill I get paid! So as a vets they can't offer emergency appointments. This is in the Aylesbury branch.
I wouldn't even waste your time with this discusting vets because they won't help your animal anyway.

Took our dog in to Companion care vets at Brentford.
He has never been ill, and insured for his whole life, he had gone of his food, and normally a very healthy appetite.
Being a worrier I wanted to make sure he was okay,, so took him to the only vet he had seen for boosters and injections.
Dropped him of at 9.30 am for tests told to collect him at 4 pm.
At 3pm we received a phone call to say he had been found dead in a cage.
Some body a nurse Iam told noticed a bad smell and went to investigate
(Really nice to be told that)
We were in total shock and grief stricken.
The vet also refused to fill in the forms needed for his insurance.
We requested a post mortem, senior vet refused, demanded a post mortem, refused again.
The vet again said his death was a mystery, why no post mortem then???
Requested he held the dog overnight in the freezer, so his body would be preserved, so we could take him to Royal College of Veterinary Surgeons
The following morning, refused, he had no room.
We had to carry home our dead dog with no information.
With out the help of the RSPCA cattery at Southall, we would of gone out of our minds.
They held his body, and gave us all the help and advise we needed to have him cremated, thank you so much to them.
If you write any thing they dislike on Companion care vets website as a complete they wipe it, they own the website.

New Malden. Our dog had a limp. First vet looked at it told us to come back the next morning for the dog to be sedated and sore on paw examined. Returned next morning, saw another vet who gave us antibiotics and painkillers but did nothing. Told us to come back 4 days later. Two visits with no solution to problem, just expense and delay. Another local vet solved the problem the morning after our visit to him (sedation and removing a grass seed), for £80, considerably less than I had already paid Companioncare for very little other than delay.
All of this would be just a bad experience if my complaint had been dealt with. Two phonecalls to the practice manager who said she would look into it. It is now a week later and I have heard nothing. Don't use them.

I have recently had a very bad experience with Companioncare in Brentford. My dog had a very small cut on his back leg and so I took him to Companioncare in Brentford the one situated in Pets at Home. For just 2 stitches they charged me £438.33. I was horrified but had to pay up to get them to let me have my dog back. Some weeks later he cut his front leg and it was a much bigger cut, almost twice as big as the last one so I was very worried about how much this would cost me as I don't have insurance. (I have 5 cats and 2 dogs so it is cheaper for me to pay as the accidents happen). This time I took him back to Alcombs vets in Northfields where I had been before and for about 6 stitches, antibiotics, painkillers, buster collar, I was charged £191.00. This was £247.33 less than Companioncare charged me for the same type of wound but smaller. I contacted Companioncare to ask why they had charged me so much but I did not receive a satisfactory reply. I have since spoken to 2 other people who had a similar experience at Companioncare and neither of them had insurance like me. I believe that they charge very highly when they know that the person does not have insurance because they cannot do this when the owner has insurance as the insurance company would question the exorbitant charges whereas they mostly get away with it from the owners. I cannot understand why they charged me more for a very small cut than they do for spaying a female dog which is a much bigger operation. I am very angry and want to take the matter further so they don't cheat anyone else. I will never ever go there again and I think people should be warned about them.

I have been Registered with the Newport Companion Care in Pets At Home since they opened 3 years ago. I have had to visit several times with what started as a very cheeky accident prone puppy to a very cheeky accident prone adult dog! The staff here have always been wonderful nothing is ever too much trouble. The reception staff are always amazing, the nurses clearly love what they do and I never feel I'm being rushed by either of the vets. They always put him first, so much so he pulls me into the surgery if we are just visiting the store!!! We were a bit skeptical at first about trying a different practice as we had always been at Summerhill with other animals but that opening offer came at the right time for Alfie and I as we've not looked back since!! Give them a try and tell them Alfie Jones sent you! 😀

Took my dog there after he slid across the kitchen floor , they said nerve damage, and his leg would need to be removed. His leg swelled up and they did nothing, then the swelling broke his leg! after the x-ray they dumped a 56kg dog on the floor half sedated with a broken leg and left me to try and pick him up, never gave me pain medication for him. I had to ask reception staff. Two days later they wanted him in for the operation to remove his leg, they had him there all day and done nothing! three phone calls to us saying do we want to go ahead with the operation? said yes, of course .. then in the evening the called and said he didn't make it , we said we want to see our boy! they said NO, we demanded to see our boy! they then agreed and told us to hurry then, he was still under sedation and they had done nothing to him all day. they refused to wake our boy up as they said he will be in pain, so we could not say good bye to him! I will never forgive or forget how this company and its staff treated me and my boy never! they also don't like tattoos and people on benefits , so beware you will notice very bad treatment and they will ask you to pay up front for all treatment. Ive also heard from others that have had similar treatment from the staff here also overcharging. Wanted to do a whole body x-ray on my boy , instead of just the leg ... £500 for a whole body x-ray. This is proof that insurance companies and vets work together! Staff are rude and ignorant. esp head nurse that lets her dog play with metal cheese graters and MANAGER talks a lot of ROT. So please Becareful if you can not avoid them. If you love and care for your animals like there family , PLEASE take them elsewhere! 2 yrs later and it still haunts me and these people have got away with mistreating my boy and me. God forgive you as I will never forgive you.