ConfidenceClub Reviews 

172
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and discretion, often highlighting their effectiveness and leak-proof nature. Many people appreciate the absorbency and how well the products fit, making them feel secure. The ordering process is frequently described as easy and straightforward, with many appreciating quick and reliable delivery. Reviewers also value the discreet packaging and the option for flexible delivery schedules, adding to convenience. However, some customers also noted issues with delivery, reporting that orders sometimes failed to arrive or were incorrectly marked as delivered.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many finding them comfortable, a perfect fit, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the products as some of the best they... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Order

Clients share positive opinions on order, with many finding the ordering process straightforward and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.

Company replied

Rated 5 out of 5 stars

Items arrived fairly quickly in discreet packaging. Very good offer of 5 for 2. Selection of sizes. Nice colours. Discreet in wearing. Comfortable. Just need a quick rinse to wash. I use with a p... See more

Company replied

Rated 5 out of 5 stars

Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well... See more

Company replied

Rated 5 out of 5 stars

I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe... See more

Company replied


Company details

  1. Pharmaceutical Products Wholesaler

Written by the company

Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(172)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality pads

Quality pads, Great price and very very good delivery times. Great product highly recommended.

October 4, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thank you for your fantastic review - we really apprecaite it

Rated 5 out of 5 stars

The customer service is second to none

The customer service is second to none, I ordered one day and it often gets delivered next day, the Dailee pants are of good quality, and have great capacity to hold a lot of liquid, with a little leak issue the first time used, but this was dealt with very quickly by customer service, and some sound advice. The products are much more economical than off the shelf supermarket products. Definitely recommend this company for all your incontinence needs.

October 5, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thank you for your kind review. You explain our objectives in terms of providing our customers with exceptional service better than we could :)

Rated 5 out of 5 stars

Superb product, buy with Confidence

Total confidence using these boosters, you can layer up 2 for nighttime or longer journeys, I have tried many brands over the last 6 months , I loved how thin they are yet super absorbant. I was impressed by the dry cover, 2 mins test with a paper towel , 100% dry!, preventing skin rashes on delicate skin. Superb Performance + promoting Dignity. Packaging has all the information giving me an informed choice, I highly recommend to all ages, female or male. Great deals with n Amazon + affordable. Thank you

September 3, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thank you so much for the kind review! We're glad you've benefited from our products :)

Rated 5 out of 5 stars

Excellent Company!

I've used Confidence Club for a while now for nappies for my son with special needs. They always despatch quickly and the products are great and cost less than other similar products.
Their customer service is fantastic. After Evri had failed to deliver and it was impossible to talk to a human, I called CC to see if they could track it down, and they immediately sent out a replacement despite it being the fault of Evri. I would highly recommend this company.
Also, the discounts I receive occasionally are very generous and a huge help. 10/10!

September 9, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thank you for the kind review! We're always happy to receive feedback from our customers

Rated 5 out of 5 stars

Highly Recommend Confidence Club

Confidence Club are just so good, great prices, good quality products and quick delivery. I would definitely recommend them ❤️

August 25, 2024
ConfidenceClub logo

Reply from ConfidenceClub

Thank you so much for the kind review! We're always happy when our customers are happy :)

Rated 5 out of 5 stars

Timely delivery

Timely delivery, well packaged, good quality.

August 25, 2024
ConfidenceClub logo

Reply from ConfidenceClub

Thank you so much for the review - we're glad to hear you're happy with our service and product!

Rated 5 out of 5 stars

Without doubt the best product I have…

Without doubt the best product I have used. Great guidance regarding what best meets my needs. Very helpful customer service.

August 25, 2024
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Reply from ConfidenceClub

Thank you so much for the kind review. We're so glad to hear that you have found a product that you can trust!

Rated 3 out of 5 stars

Excellent speedy service but box…

Excellent speedy service but box inadequately sealed so contents revealed.

July 25, 2024
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Reply from ConfidenceClub

Hi Mrs Thomas we sincerly apologise for this. It should not happen. Please can you contact our Customer Support Team directly and perhaps show them photos of what you received. All cartons and satchels should be securely sealed. We will use your feedback to help retrain the warehouse staff if necessary. If the carton was damaged in transit which revealed the contents we will take that up with the courier company. Thanks for your business, we do appreciate the opportunity to be of service to you

Rated 5 out of 5 stars

Top level customer care.

What a fantastic company. I found them on Facebook and immediately placed an order which arrived in 2/3 days. I found that I had ordered the wrong size, emailed them and received an immediate response telling me that a replacement order was on its way, and no need to return the first order.
No one can beat that for excellent customer service.

July 22, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi Colin,

Thank you so much for your amazing review. We pride ourselves on offering the best customer service and making the process seamless!

If you have any other questions or comments, please don't hesitate to reach out to us again.

Kindly,
The ConfidenceClub Team

Rated 5 out of 5 stars

Great product and good service too

Great product and good service too! It is much better than the ones I used to buy and will continue ordering these.

July 16, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi Viviane,

Thank you so much for your kind words!

Please reach out if you have any other comments, questions or concerns.

Kindly,
The ConfidenceClub Team

Rated 5 out of 5 stars

Highly recommend both company & products.

I’ve been using the dailee slip maxi pads from Confidence Club for a while now and I have to say they are so much better for me personally than any others that I have tried previously. They are well designed with extra lengths at the front and back to help prevent leaks, the side tabs have some stretch in them to help provide a better fit whatever shape you are, they actually feel more comfortable to wear than most others as whilst you know there is some form of plastic in there somewhere to make them waterproof you don’t feel it at all - they just feel like cotton, so no sore bits! The best bit for me personally is that you are getting more for your money, they are thin but don’t let that deceive you as these have the best absorption than any others I have used previously, they hold so much fluid and I’ve never had a leak yet, which has always been commonplace with others. I did have a slight issue with my last delivery as the courier appeared to have misplaced it but a quick call to customer services and they immediately sent out a new order to replace the ones that mysteriously disappeared. I was concerned that the other case might turn up as well but was assured that if it did I just needed to call back and they would arrange for it to be collected, which was a huge relief as I buy them in cases but have very limited storage so knew I wouldn’t have anywhere to store extra nor did I want to be paying for 2 cases in one go. All experiences with this company have been amazing, they are both knowledgeable about the products if you have queries and extremely helpful in the case of any issues, and the product that I use as detailed above is definitely far superior to any other brands I’ve tried.

July 16, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi Jane,

Thank you so much for this brilliant review! We're so proud that we can offer such insights and high-quality products to our customers.

Thank you so much again,
The ConfidenceClub Team

Rated 5 out of 5 stars

Excellent Pants

We have really struggled to get nappy pants to fit my grandson thank you so much for the ease to purchase them and the quality is amazing

June 24, 2024
ConfidenceClub logo

Reply from ConfidenceClub

Hi Carlyn,

Thank you so much for your kind words! We're so glad thank you and your grandson are happy with our product.

Kindly,
The ConfidenceClub Team

Rated 5 out of 5 stars

The service I received was…

The service I received was excellent.Efficient and effective in solving the problem whilst supportive and friendly. I asked the name of the person dealing with my issue to ensure I gave the feed back for the right person. Berns provided sensitive support and provided a swift solution to my problem. Thank you very much.

July 10, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi Sylvia,

Thank you so much for your kind words! We pride ourselves on giving the best service possible to our customers.

Please don't hesitate to reach out again if you require more assistance.

Kindly,
The ConfidenceClub Team

Rated 5 out of 5 stars

Great company providing a priceless service

I’ve always had such great experiences with this company and I’m super grateful to be able to have pull ups in my daughter’s size considering she’s almost 7 and very tall. Customer services are always so happy to answer your calls and questions no matter how silly they may seem (uk office but I’m pretty sure all offices will be the same). Great quality and amazing service, thank you confidence club.

July 3, 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi Charlotte,

Thank you so much for your glowing review. We pride ourselves on giving our customers the best experience possible!

We're so glad that you and your child are enjoying our product!

Kindly,
The ConfidenceClub Team

Rated 5 out of 5 stars

Top quality product at a lower price.

I have been using a well known brand of protection since surgery to remove prostate cancer in 2017. I have always been looking for a replacement product of similar quality and lower price. These pads did not disappoint me in every way. I am more than pleased with my purchase.

June 24, 2024
ConfidenceClub logo

Reply from ConfidenceClub

Hi Mr Frampton,

Thank you so much for not only for your glowing review but for being brave in sharing your story!

We're so pleased to hear that you've been enjoying our product!

Thank you again,
The ConfidenceClub Team

Rated 5 out of 5 stars

Good customer care always

Service from purchase to delivery

June 24, 2024
ConfidenceClub logo

Reply from ConfidenceClub

Hi Mercy,

Thank you so much for your review! We always pride ourselves on giving the best service to our customers.

Thanks again,
The ConfidenceClub Team

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