Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.
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Review summary
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Reviews shaping this summary
Items arrived fairly quickly in discreet packaging. Very good offer of 5 for 2. Selection of sizes. Nice colours. Discreet in wearing. Comfortable. Just need a quick rinse to wash. I use with a p... See more
Company replied
Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well... See more
Company replied
I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe... See more
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Company details
Written by the company
Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.
Contact info
49 Greek Street, W1D 4EG, London, United Kingdom
- 0800 088 5955
- hello@confidenceclub.co.uk
- confidenceclub.co.uk
4.6
Excellent
172 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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I have not made a purchase
I have not made a purchase, yet. But have to wonder why your address is listed as Club 49, a bar with bad reviews that sounds like a sex tourist rip off judging by reviews...is this one of those "virtual"offices and you are all in Australia...must take a while for orders to come through?
June 25, 2024
Unprompted review
Reply from ConfidenceClub
Hi Andy,
It's unfortunate that you've decided to leave us a review without having bought anything from us. Our address is 49 Greek St, London which has a club downstairs. Just to confirm, we have employees in the UK, a warehouse in the UK, and have thousands of 5-star reviews based on our service and products. Maybe you would like to try our products, risk-free, and then leave a fair review based on your experience.
The ConfidenceClub team
Many Thanks.
Thank you for your update regarding my repeat order and your excellent product. I look forward to my next delivery.
Valerie P.
June 14, 2024
Unprompted review
Reply from ConfidenceClub
Hi Valerie,
Thank you so much! We're glad that you've enjoyed both our service and product!
Kindly,
The ConfidenceClub Team
Speed of delivery and quality items
The speedy delivery,the quality of the items and ease of ordering,very happy with price but still wish you did smaller cartons not everyone has storage space for 6 packs
May 24, 2024
Unprompted review
Reply from ConfidenceClub
Hi There,
Thank you so much for your review! We're so glad you've been enjoying our product.
We understand that everyone may not have the space for holding so many cartons, so a good alterative you could look into is our Never Run Out service, which will routinely deliver the product to your door!
You can read more about it here: https://confidenceclub.co.uk/pages/never-run-out
Thanks,
The ConfidenceClub Team
A mistake.
The product is superior to other brands I’ve purchased from stores and after trying with one pack decided to purchase the 12 boxed pack, which was a mistake in as much as I don’t have room in my flat to store them. It would be helpful if a smaller pack was available.
May 25, 2024
Reply from ConfidenceClub
Hi Reginald,
Thank you so much for your review! We pride ourselves in creating a high-quality product for our customers.
A good alternative to buying cartons, would be our Never Run Out service, which will routinely deliver single packs to your door. It will also save you an extra 10% per order!
You can read more about it here: https://confidenceclub.co.uk/pages/never-run-out
Thanks,
The ConfidenceClub Team
Excellent products
I ordered the youth pants for my autistic grandchild, they are brilliant, they fit perfect and we have no leaks my grandson said they are so comfortable to wear. Very good customer service , quick delivery and they came in discreet packaging.
May 25, 2024
Reply from ConfidenceClub
Hi Deb,
Thank you so much for your kind words! We're so glad that these have been able to help your grandchild and that he's found these comfortable.
Kindly,
The ConfidenceClub Team
Had what I wanted in stock and from…
Had what I wanted in stock and from ordering to delivery is exceptional. Well priced products
May 25, 2024
Reply from ConfidenceClub
Hi Patricia,
Thank you so much for your review! We're so glad you've been enjoying our service and our products.
Kindly,
The ConfidenceClub Team
Pads
I use pads which I find are more comfortable than the pull ups. The only problem I find is that the adhesive isn’t strong enough which can lead to embarrassing situations. However this is something I need as I get older so will persist for now. When they stay in place they are comfortable enough.
May 31, 2024
Unprompted review
Reply from ConfidenceClub
Hi there,
Thank you so much for your honest review! We'll keep that in mind as we continue to develop our products.
Kindly,
The ConfidenceClub Team
They are ordered one day and two days…
They are ordered one day and two days later they're delivered.
April 24, 2024
Reply from ConfidenceClub
Hi Jennifer,
Thank you so much. We pride ourselves on our speedy and discreet delivery!
Kindly,
The ConfidenceClub Team
Wonderful customer service.
Wonderful customer service when l had a query on a "never run out" order.
May 8, 2024
Unprompted review
Reply from ConfidenceClub
Hi Frank,
We're so glad we were able to help you out with your question! Thank you so much for your review.
Kindly,
The ConfidenceClub Team
They sent my order very quickly as…
They sent my order very quickly as promised the whole ordering process was extremely easy
May 9, 2024
Unprompted review
Reply from ConfidenceClub
Hi Lynne,
Thank you so much, we always pride ourselves on excellent and fast customer service and delivery!
Kindly,
The ConfidenceClub Team
Delivery is awful
Delivery is awful. Company is let down badly by Evri who deliver their products.
3 times order has been delayed by a week. And once products were missing.
Won't be using again as too unreliable.
May 3, 2024
Unprompted review
Reply from ConfidenceClub
Hi Tina,
We're so sorry you've had this unfortunate experience. If you'd like to reach out so we can get to the bottom of this and we can organise a full refund, you can email us at hello@confidenceclub.com.au or call us on 1800 86 11 99.
Thank you,
The ConfidenceClub Team
I needed "just in case" pants which I…
I needed "just in case" pants which I have found in the dailee pant range. The blue pants are very comfortable and easy to put on. The delivery has been very quick and well packed. Parcel can be left in my porch even in the rain. Very pleased with this product.
S.J.D.
April 4, 2024
Unprompted review
Reply from ConfidenceClub
Hi SJD,
We love hearing feedback our customers and we're glad to hear that you've found our pants comfortable and easy to use.
Thanks for supporting a local business!
The ConfidenceClub team
Reply from ConfidenceClub
Thanks for the kind review, Laura! We're glad to hear that they're working well for your little one :)
The ConfidenceClub team
Look good and my son said they were comfy however…
Look good and my son said they were comfortable however he leaked through them both nights he wore them so, not so impressed on the absorbency which was why I bought them due to them saying they hold a lot.
March 25, 2024
Reply from ConfidenceClub
Hi Rebecca,
We're sorry to hear that your son still leaked through them. There are a couple of options - we recommend trying a booster pad inside the nappy. This will add extra absorption and has helped a lot of customers prevent leaks from heavy voids.
Alternatively, if you are not happy with your purchase, we offer a full money-back guarantee on all purchases. You just need to reach out to our customer support team online or over the phone.
Thanks
The ConfidenceClub team
Good product but delivery service is terrible
Despite stating to not leave my delivery in a rubbish bin outside, it was left in there.
March 25, 2024
Reply from ConfidenceClub
Hi Jessica,
We are sorry that this happened with the delivery. The couriers are not part of ConfidenceClub, but we will pass on your feedback to ensure they read your delivery instructions in the future. If it continues to happen, please call our customer support team and we can try and investigate further with the couriers on your behalf.
Thanks
The ConfidenceClub team
Great company to deal with
Great company to deal with, always very helpful and very prompt with deliveries.
March 25, 2024
Reply from ConfidenceClub
Thank you for the kind review, Anna. We're always glad to hear positive feedback from our customers :)
The ConfidenceClub team
Very good product
Very good product. Excellent customer service - changed my order at last minute before dispatched- sorted very quickly.
March 24, 2024
Unprompted review
Reply from ConfidenceClub
Thank you for the kind review, Jenny. We're glad that we were able to help you with your order in time - we think our customer support team are pretty great!
Thanks
The ConfidenceClub team
Wrong pants for me..... oops!
I ordered the slip-on pants which did not fit me. I informed the company and I received a replacement of the pull-on pants which fit perfectly at no cost to me. All communications have been polite and positive.
March 19, 2024
Unprompted review
Reply from ConfidenceClub
Thank you for the kind review. We love getting feedback like this, and we're glad to hear that the customer support team was able to sort out the replacement with no issues.
The ConfidenceClub team
Ordering It helps me reminding me when to order
It helps me reminding me when to order, as I now have a bad memory thanks
February 23, 2024
Reply from ConfidenceClub
Thanks for the kind review :) we're glad that our reminder service has helped you remember when to put your next order in!
Pads on tap
Don’t have to think about going to shops. What I want, when I want, arrives at my doorstep. Really happy with product too. Very absorbent and comfortable to wear.
February 23, 2024
Reply from ConfidenceClub
Thanks so much for your kind review. We're glad to hear that our products and delivery have helped made the process of managing incontinence a bit easier!
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