Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items arrived fairly quickly in discreet packaging. Very good offer of 5 for 2. Selection of sizes. Nice colours. Discreet in wearing. Comfortable. Just need a quick rinse to wash. I use with a p... See more
Company replied
Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well... See more
Company replied
I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe... See more
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Company details
Written by the company
Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.
Contact info
49 Greek Street, W1D 4EG, London, United Kingdom
- 0800 088 5955
- hello@confidenceclub.co.uk
- confidenceclub.co.uk
4.6
Excellent
172 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Quick delivery quality product
February 23, 2024
Great product to give confidence also…
Great product to give confidence also first class service when original product ordered did not fit it was immediately replaced
February 23, 2024
Reply from ConfidenceClub
Thank you for the great review, Ian! We're glad that you loved our service and that we could help find the right fit for you.
The ConfidenceClub Team
Arrived on time in good condition
February 23, 2024
Easy and straight forward to order and…
Easy and straight forward to order and the opportunity to have a regular delivery without worrying is great!
January 25, 2024
Reply from ConfidenceClub
Hi Mandy,
We're so glad you found ordering easy and straight forward! We hope you enjoy the savings on our regular deliveries along with the convenience of not having to worry about when to reorder :)
The ConfidenceClub team
Very good product at a very good price
Very good product at a very good price. Couldn't be happier with this product.
February 6, 2024
Unprompted review
Reply from ConfidenceClub
Hi Dale,
Thank you so much for the kind review. We're glad that you've been happy with our product!
The ConfidenceClub team
Fantastic!
Fast deliveries in discreet packaging. Haven't had any issues with them. Would highly recommend.
February 7, 2024
Unprompted review
Reply from ConfidenceClub
Thank you for your kind feedback - we really appreciate it
These pull ups leak causing a lot of…
These pull ups leak causing a lot of distress for my son
January 25, 2024
Reply from ConfidenceClub
Long response, but we hope this may be helpful otherwise you are entitled to a full refund under our It Fits or It's Free Money Back Guarantee
Sorry to hear these haven't worked well. Can we check a few things before giving up on them?
1. Lets first confirm that you are using the pants optimally. To do this please ensure that you 'cup' the pad gently from back to front so that it forms a U shape which will create a more 'anatomical' fit to your child’s body, before putting them on.
2. Also please ensure that the leg gussets are fitted flush in the joins between the inner thighs and pelvis. The pad itself won’t leak, however liquid could leak through the leg openings if the pad is overwhelmed and the leak barriers are not effective in stopping fast moving liquid seeping out. Can you double check the pants are being worn correctly?
3. As with all purchases from ConfidenceClub, if you are not entirely satisfied with any product you receive, you are entitled to a full Money Back Guarantee. If you would like a refund please get in touch with our Customer Service team to arrange – contact details are on our website.
Reply from ConfidenceClub
That is great feedback - thank you so much
Excellent company
Excellent company, with good products and quick discreet delivery. Although I haven’t spoken to them on the phone yet, they do come across as very friendly and approachable. Some very useful tips as well in how to help deal with some of these issues.
January 15, 2024
Unprompted review
Reply from ConfidenceClub
Thank you for the kind review! We put a lot of time and effort into our content, so we're glad to hear that you've found it useful :)
Warm Regards,
The ConfidenceClub team
Great product and works well for my…
Great product and works well for my granddaughter. Only wish I could get the same sort in a bigger size. I buy the 8 to 15 which are starting to be a bit small, but the small adult size is to big
December 1, 2023
Unprompted review
Reply from ConfidenceClub
Thanks for the review, Denise :) We're glad that they have been working well for your granddaughter. If you are looking for a slightly bigger size, please reach out to our customer support team and they will be able to help you find a suitable product. Their contact number is 0800 088 5955.
Warm regards,
The ConfidenceClub team
What I ordered was exactly what I got.
November 24, 2023
Great product
November 24, 2023
booster pads are useless its a total…
booster pads are useless its a total waste of money did nothing for me
December 4, 2023
Unprompted review
Reply from ConfidenceClub
We're sorry you didn't find the booster pads to be useful. Sometimes they won't work if not used properly - we have created a 'how to' video for our customers to ensure they are using them correctly, which you can watch here https://confidenceclub.co.uk/pages/how-to-apply-incontinence-booster-pads
If they still don't work, we offer a 100% money-back guarantee on all our products. You can reach out to our helpful customer support team on 0800 088 5955 and one of them can help you with this.
Warm Regards,
The ConfidenceClub team
Good products prompt delivery
November 24, 2023
Reply from ConfidenceClub
Thanks Pam - was there anything you can recommend we do that would enable us to get the 5th star ;-)
Excellent product
November 24, 2023
Reply from ConfidenceClub
Thank you Brian we really appreciate your kind review
Without doubt one of the worst
Without doubt one of the worst company's for delivery and communication after my order not arriving in a fare time I emailed them and asked for a tracking number then the issues started the number was invalid then we are moving warehouse then another tracking number again not valid then after 2 weeks was told the order will be there in 3 days Day 4 not delivery then was told item out of stock so I wanted a refund just a bunch of lies to be told it was on its way and given 2 false tracking numbers when they did not even have the stock as well as being told moving warehouse again just lies the order was place first Thursday in November 2023 and there were many emails between us during the whole process what I was not Impressed with was that you sent me 2 tracking numbers and saying it was sent then after 2 weeks you say in writing there out of stock not the way to treat customers
November 22, 2023
Unprompted review
Reply from ConfidenceClub
Hi Greg,
We are terrible sorry about the poor experience you've had - this is definitely not our usual level of service as you can see from all of our reviews.
We actually have recently moved warehouses in Australia, so I'm sorry your order got mixed up and lost in that process. We offer 100% money back guarantees, so please reach out if you haven't already.
I haven't been able to look up your order, but if there is anything else you're waiting on, please reach out.
The ConfidenceClub team
Good product
My little one refused to wear nappies, unable to potty train yet due to their special needs.
These are a bit softer than nappies and hold more, my little one does keep these on so it’s such a relief for school
Very happy with purchase and will continue to buy
November 16, 2023
Unprompted review
Reply from ConfidenceClub
Hi Hannah,
We're so glad these worked well for your little one and is comfortable in them :) We appreciate the review.
The ConfidenceClub team
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