Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.
Company replied
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Review summary
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Reviews shaping this summary
Items arrived fairly quickly in discreet packaging. Very good offer of 5 for 2. Selection of sizes. Nice colours. Discreet in wearing. Comfortable. Just need a quick rinse to wash. I use with a p... See more
Company replied
Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well... See more
Company replied
I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe... See more
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Company details
Written by the company
Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.
Contact info
49 Greek Street, W1D 4EG, London, United Kingdom
- 0800 088 5955
- hello@confidenceclub.co.uk
- confidenceclub.co.uk
4.6
Excellent
172 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Didn't receive order
I placed an order and as per their website was expecting it within 2-3 working days. A week later I still had no dispatch information. Several email exchanges with apologies and promises of chasing Evri for delivery information I've given up and asked for a refund. I'm not sure if the company or Evri are to blame but I wouldn't order from them again.
June 15, 2023
Reply from ConfidenceClub
Hi Sarah,
thanks so much for bringing this to our attention. We really do apologise for the delay and any inconvenience caused. We very rarely experience delays like this and have thousands of 5 star reviews on our site and Google based on our prompt delivery service, so we're sorry we couldn't provide you with the same level of service.
We do have a 100% money back guarantee on all orders, which includes the shipping costs, so you won't be out of pocket for this order, and I can see that your refund has now been processed.
We'd love it if you would like to give us a 2nd chance and show that the delays aren't a recurring problem, but we understand if you'd rather not right now.
The ConfidenceClub team.
Your customer services have not been…
Your customer services have not been helpful. I have chased about my order. Not helpful at all. Ask me to wait four more days then it will be chased.
June 15, 2023
Reply from ConfidenceClub
Hi Hezron - I appreciate your frustration but you ordered on the wednesday and your order shipped the same day. You made the enquiry on the friday (2 days later) at midday and there wasn't updated tracking yet. The reason the support person said '4 days' is because the courier does not give updated feedback over the weekend via their call centre. In any event the parcel was delivered on the Saturday which is pretty reasonable for standard service. I'm sorry you feel we were not helpful - we do everything possible to assist our customers (including reshipping orders at our cost when there seems to be unreasonable delays- which I know is already something you are aware of). Next time we should be more clear in our communications when we know we won't get responded to over a weekend so we don't create a false expectation.
My order came within 48 hours of…
My order came within 48 hours of ordering, the nappy pull ups are such a good fit and so comfortable, it’s such a piece of mind now to know I can get the bigger sizes which are bigger and still child looking cos he’s only 6 so he doesn’t look any different, and they do exactly what they say they’ll do, excellent buy 👍
June 14, 2023
Reply from ConfidenceClub
Hi Michelle,
thanks so much for your review! We're glad you like our Magics by ConfidenceClub pull ups and that you received your order promptly :)
the ConfidenceClub team
Subscription
Hi there it's very easy to cancel your subscription it's easy step bye step instructions
June 13, 2023
Reply from ConfidenceClub
Hi J,
thank you so much for your review. We're glad you're enjoying the ease of our subsciption service. Even better, you'll receive 10% off each order just for subscribing :)
the ConfidenceClub team
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