Conran Estates Reviews 141

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth communication. However, some customers also noted issues with communication, specifically mentioning that emails were not always passed on to sellers and that an issue remained unresolved due to a lack of follow-through. A few other people felt that the service was not always impressive, especially when dealing with new agents who did not effectively address their concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise staff members for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members for their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Conran as my agent for years for two properties we own and rent. Our property manager is currently Lucy Meehan. She does a great job. She always replies on the spot and shares goo... See more

Company replied

Rated 5 out of 5 stars

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in... See more

Company replied

Rated 5 out of 5 stars

Debbie Lewis at Conran was proactively helpful. She noticed that our autopay had kicked in during our final month, when we owed somewhat less, and reached out to contact us about processing the refund... See more

Company replied

Rated 5 out of 5 stars

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went ou... See more

Company replied


Company details

Written by the company

Conran are your local boutique-style property experts, providing unrivalled coverage and market knowledge in Brockley, Charlton, Greenwich, Lee and the surrounding areas. When choosing a property partner we believe that reputation is key, and our personal, bespoke approach has won us many loyal clients. Our team members are your future neighbours; we live and love where we work and know our market inside out. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Conran we don't follow industry standards, we like to set them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

4 years renting

Rented a flat through Conran for 4 years and were always really professional and super helpful, Debbie has been particularly fab over the years! Thanks so much.

October 31, 2023
Unprompted review
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Reply from Conran Estates

Dear Miss R Hird, Thank you for taking the time to leave a lovely review regarding Debbie. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick responses, helpful information and always friendly attitude.

October 14, 2023
Unprompted review
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Reply from Conran Estates

Dear Alexander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

We've been tenants with Conran for…

We've been tenants with Conran for three years now and they've always been really helpful. The online platform is really easy to use and we always get a prompt response to issues.

October 24, 2023
Unprompted review
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Reply from Conran Estates

Dear Meg, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Reliable and Trustworthy

My student daughter recently rented a flat in SE London through Conran. As we live overseas it is not at all straightforward to arrange a rental in UK (in spite of being a UK citizen). I found Debbie very supportive, responsive to our many questions, trustworthy and reliable. The process worked exactly as she explained. Much appreciated because it is quite a stressful time....

October 9, 2023
Unprompted review
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Reply from Conran Estates

Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

I have been living in my property for 4…

I have been living in my property for 4 years already and I’m so happy with Conran. They really cares about me when I get issues. I recommend Conran 100%

October 20, 2023
Unprompted review
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Reply from Conran Estates

Dear Alejandra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Soul solving.

I am absolutely happy with the way my issues have been resolved timeously. My particular gratitude goes to Lucy and her team who dealt with issues raised professionally. You guys are genius

October 20, 2023
Unprompted review
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Reply from Conran Estates

Dear Ikechukwu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Having been a tenant through conran I…

Having been a tenant through conran I have always found Danielle professional and keen to resolve any issues promptly. Thank you!

October 17, 2023
Unprompted review
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Reply from Conran Estates

Dear Jamie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

I have been letting my flat out with…

I have been letting my flat out with Conran for the last year. The lettings team have been super helpful, every issue has been solved in a timely manner and they have provided great communication throughout. I've worked with both Lucy and Debbie and am very happy with my experiences with them.

October 17, 2023
Unprompted review
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Reply from Conran Estates

Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

The team at Conrans have always been…

The team at Conrans have always been very quick to act on any request. Georgina is always on top of things.

October 10, 2023
Unprompted review
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Reply from Conran Estates

Dear Kevin, Thank you for your kind comments regarding Georgina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

Rated 4 out of 5 stars

We had problems with the First Lady…

We had problems with the First Lady that was looking after us but since they change her with Lucy we didn’t have any problem, she’s really helpful.

October 10, 2023
Unprompted review
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Reply from Conran Estates

Dear Alice, Thank you for your kind comments regarding Lucy and your review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

I have had my property let and managed…

I have had my property let and managed by Conran over the last few years and can’t recommend them highly enough, particularly Anne. Any assistance I need no matter how big or small, Anne is always so quick to respond, so thorough and so supportive. She makes everything extremely simple even in the most stressful times and I couldn’t be happier with the level of service. Thanks again.

October 5, 2023
Unprompted review
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Reply from Conran Estates

Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Mr. Besler

Best real estate agents are in Conran. ❤️

October 4, 2023
Unprompted review
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Reply from Conran Estates

Dear Mr Besler, Thank you for taking the time to leave a review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Tamer and Evie are a great team

We originally picked Conran to sell our property because they seemed really knowledgeable of the area, had a competitive agents’ fee and were not too pushy or sales-y. They were very realistic when setting expectations from the off-set, and made the process easy to follow.

These guys really showed their worth when we had a buyer pull out last minute, and they found us another buyer within 48 hours (at the same sale price!).

Really organised, friendly, and helpful right through to completion. Everything you want in what can otherwise be a stressful period!

September 7, 2023
Unprompted review
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Reply from Conran Estates

Dear DW, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

Rated 5 out of 5 stars

Fantastic Service from Conran Estates Brockley

Very grateful to Conran Estates for their professional and friendly management of my flat purchase. Felix North was fantastic - approachable, diligent and responsive throughout the conveyancing & leasehold renegotiation process. I'm thrilled to finally be moved into my lovely flat - thanks to all at Conran Estates.

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

We chose Guy Marsh from Conran

We chose Guy Marsh from Conran from the 3 agents from different estate agents we selected, as he was very proactive and made us feel he was the right man for the job, he was very helpful and knowledgable he put my flat on the Market, got a good price and the sale was completed within 2 Months.

November 23, 2022
Unprompted review
Rated 1 out of 5 stars

First Time Buyers

Myself and my Partner our in the process of looking to buy a house. We saw a really nice property with the Lee branch of Conran.

Initially we got the impression the staff where somewhat disorganised but we thought nothing of it until we made an offer and this is where the service all fell apart.

Having made an initial opening offer we were told we would receive communication from Conran requesting our best and final offer. This never happen and after 24hrs. We contacted Conran to be told on the phone that the branch manager had decided not ask interested parties for their best and final offers because he put off from the amount of work it would take and only sent the two highest offers to the seller. This is paraphrasing from the negotiator who we spoke with on the phone.

Having obliviously flagged that we have not made a final offer Conran 48hrs later agreed to send our offer to the seller. Thankfully this was done and we followed that same old process of waiting to hear back. However this took another week. All in all it has taken two weeks from our initial offer to get final word from the seller and we can now draw a close to our saga with Conran.

I would highly recommend chasing this estate agent every step of the way as they have a habit of saying one thing and doing another.

This maybe normal when buying a house but as first time buyer our experience bidding for a house has been extra stressful and from what we can gather completely avoidable should the staff at Conan honor their words and communicate witch each other efficiently then the experience we had my have been a whole lot better.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Big thank you Jodie of Conran Charlton

Big thank you to the amazing Jodie ter Brake of Conran Charlton for being an absolute dream of an agent. We ran incredibly, eye-wateringly late for a viewing and she was so kind and patient with us that it blew our minds. Her communication via phone and email is also prompt and seamless. When it comes to property, Jodie's knowledge knows no bounds and she went above and beyond in helping us on our journey. Jodie has fantastic local knowledge, a real cheerleader for the area and has plenty of insider tips. I have had the pleasure of dealing with the Brockley branch of Conran before, and this experience was just as wonderful. Jodie is an absolute asset to Conran in every way.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Conran Estates "Simply the Best"

Exceptional service provided by the Greenwich branch when selling our home in Kent. Great price and wonderful people with 17 viewings in one weekend - sold by the Tuesday over asking price. We interviewed a number of agents but Conran stood out and they really did deliver!

August 16, 2021
Unprompted review

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