Conveyancing Expert Limited Reviews 323

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting specific individuals who made their experience smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear explanations and regular updates throughout the process. However, some people were dissatisfied with the company's communication, mentioning difficulties in reaching them by phone or email, and a lack of consistent contact with the same person. There were also occasional concerns about slow response times and a perceived lack of support from customer service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and efficient service,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick responses, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness,... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both our sale and purchase were conveyanced by Team 7. We can't thank Nicola Lake and her team enough. Nicola guiding us through the whole process so efficiently and professionally. Nicola and her tea... See more

Rated 5 out of 5 stars

First-time buyer here and I was totally clueless. Conveyancing Expert were absolutely brilliant from day one. Rebecca and Zanthe handled everything – quick replies, explained every step in plain En... See more

Rated 5 out of 5 stars

We used Conveyancing Expert to deal with the sale of our late Mum's flat as executors of her estate. The sale was complicated by the simultaneous extension of the lease. However, Beccy and Laura took... See more

Rated 5 out of 5 stars

The service we received was great. We bought and sold a property and didn't have much idea what we were doing after living in the same house for 30 years. Sanduni was fantastic at navigating us throug... See more


Company details

  1. Conveyancer

Written by the company

Experts in Residential and Commercial Conveyancing. No completion no fee. No hidden fees. Special fixed legal fees. Special price beat guarantee on valid like for like estimates. Extremely Experienced With New builds and Repossessions.


Contact info

4.2

Great

TrustScore 4 out of 5

323 reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nicola Lake

Nicola was great to work with, friendly and professional.
Nicola was in regular contact with us throughout the process, which made it much easier for us!
Thank you Nicola.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Sophie Whitby

Thank you Sophie, for all your hard work with my long and difficult sale. You were patient, reassuring and supportive throughout this stressful time. Thank you again.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Sophie Whitby AKA Boss lady

I genuinely can’t put into words the appreciation I have for Sophie Whitby. Through what was the toughest time of my life, Sophie was the light and my guardian angel. I honestly cannot thank you enough for the support, time and honesty you gave me throughout what was a horrible process. You gave so much of your time to help me and my family and you honestly deserve the world, (alongside a HUGE payrise).

Sophie truly is an asset to the company and I hope everyone gets to experience Sophie’s wonderfulness.

February 23, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use

Communication is extremely poor. Takes days/ weeks to reply to emails. Never returns calls abrupt on the phone .

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and professional start to finish

From the start of this process Laura Donoghue has been excellent in everything for us. We had some unseen bumps with buyers and she was able to help keep the deals alive. She got back to us with all information and helped us understand parts we didn't know about. She links everyone to every email so we had a know what we were up to list and gave us a link to see the progress made. Would use again if needed.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient, knowledgable and professional service you can trust to ensure sale and purchase runs smoothly

From start to finish of the sale of my property and purchase of another, Conceyancing Expert were professional, helpful and offered a timely and efficient service. I would thoroughly recommend them as organised, knowledgeable and experienced in ensuring sale and purchase of property runs smoothly, leaving no stone unturned, working quickly and offering relevant explanations, assistance and advice along the way. Hayley was a pleasure to deal with in comparison to all other conveyancing experiences either myself or my family have had over the years. Thank you for all your help

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great conveyancer

Hayley was very helpful, calm and knowledgable through the sale of our house. Very approachable and gave prompt, insightful responses. Overall very pleased.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend Jessica

Jessica was very helpful, personable, knowledgeable & professional. I had a smooth transition throughout the sale of my property. Always there to answer questions, give advice & keep me updated, I would recommend. Thank you for helping with the sale of my property.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Simple and easy

Jessica Griffiths looked after my sale for me. She made everything simple, easy and stress free. Will 100% use again.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Multiple delays, and close to ZERO communication

We had numerous delays on our case right from the start. It was weeks before I was even contacted by my solicitor once they had been assigned to me. I have no confidence that she was doing her job in the time that she had my case; I ended up with a vague email that she could no longer take the case on - not even the decency to return my two phone calls and explain the situation to me. I had to find out what was happening from my mortgage advisor!
I have subsequently heard other negative reviews - but before I chose this firm, I had seen loads of positive ones here on Trustpilot. Do not believe them.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Most conveyancers I’ve dealt with in…

Most conveyancers I’ve dealt with in the past are disorganised and really lack customer service skills. Conveyancing Expert have been organised, efficient and lovely to deal with. I will definitely keep them as a contact should I need a conveyancer in the future or need to recommend one to anyone else.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

A personal thanks

A personal thanks to Nicola Lake for guiding me through the process of selling my house. She was unfailingly helpful and supportive and made the whole process run smoothly and with the minimum of stress.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank Afsha Hussain and…

I would like to thank Afsha Hussain and her team for their support and patience in finally getting to the Exchange stage today and hopefully complete on Thursday,18th January. Afsha has definitely given me her time, knowledge and willingness to ensure I was able to successfully proceed to the Exchange and any hurdles we came across...!!! Very much appreciated and well done to her outstanding dedication 👏 Thank you. Kind regards, Louise Orr

January 10, 2024
Unprompted review

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