Conveyancing Expert Limited Reviews 323

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting specific individuals who made their experience smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear explanations and regular updates throughout the process. However, some people were dissatisfied with the company's communication, mentioning difficulties in reaching them by phone or email, and a lack of consistent contact with the same person. There were also occasional concerns about slow response times and a perceived lack of support from customer service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and efficient service,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick responses, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness,... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both our sale and purchase were conveyanced by Team 7. We can't thank Nicola Lake and her team enough. Nicola guiding us through the whole process so efficiently and professionally. Nicola and her tea... See more

Rated 5 out of 5 stars

First-time buyer here and I was totally clueless. Conveyancing Expert were absolutely brilliant from day one. Rebecca and Zanthe handled everything – quick replies, explained every step in plain En... See more

Rated 5 out of 5 stars

We used Conveyancing Expert to deal with the sale of our late Mum's flat as executors of her estate. The sale was complicated by the simultaneous extension of the lease. However, Beccy and Laura took... See more

Rated 5 out of 5 stars

The service we received was great. We bought and sold a property and didn't have much idea what we were doing after living in the same house for 30 years. Sanduni was fantastic at navigating us throug... See more


Company details

  1. Conveyancer

Written by the company

Experts in Residential and Commercial Conveyancing. No completion no fee. No hidden fees. Special fixed legal fees. Special price beat guarantee on valid like for like estimates. Extremely Experienced With New builds and Repossessions.


Contact info

4.2

Great

TrustScore 4 out of 5

323 reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Everyone was so helpful …

Everyone was so helpful particularly Jamuna. She was very approachable. For people in our 70s doing this for the first time, we were very apprehensive but we were met with helpful and attentive people throughout the whole process. We were told to expect about 16 weeks for it all to complete and it’s exactly 16 weeks. We were kept informed of our progress all the way along. We can’t praise Conveyancing Expert enough and we highly recommend them.

July 2, 2024
Unprompted review
Rated 2 out of 5 stars

Poor communication

Poor communication. I had to chase up and ask them for updates. Would wait weeks for an email back. Had to ring other case managers just to get ahold of my own. After 4 months they told me they can no longer act on my behalf. Had to switch solicitors towards the end of the process and start over again. Majorly inconvenienced by the lack of communication, and especially as a first time buyer this made the process of buying even more stressful.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Laura has been so very helpful from start to finish! As first time buyers we have needed some support and advise throughout the transaction and she has been happy to help everytime. Total time in completing was just under 3 months! Could not be more grateful for your help. Thankyou!

June 14, 2024
Unprompted review
Rated 4 out of 5 stars

Smooth process for first time buyers

As first time buyers we wasn't sure what to expect. There was some confusion with the initial setup with the firm as they repeatedly asked for documents we had already sent. However once Hayley was assigned to our case, the process went well. While there were complications at times caused by other solicitors, Hayley was always clear and informative. We are very happy with the service we received.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Use any other company but this one!!!!

If I could give this company zero or minus stars I would do.

They are beyond useless.

Our assigned solicitor Jamuna Rajah shouldn’t be in a job. She doesn’t have a clue what she’s doing.

The office staff are also extremely rude.

Do not expect a reply to emails. You might get one after a week or so, probably longer though. No one ever answers the phone.

Use any other company but this one!!!!
Absolutely avoid at all costs.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Not responding to Sellers Solicitor

The property Purchase of our Seller is beset with difficulties
Their Seller are using Conveyancing Expert who for weeks and weeks on end fail to answer any emails from our Sellers Solicitor. Due to their poor service our property chain is in danger of collapsing. Do not use an online conveyancing service, almost always will cost you more than you save.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

I would strongly recommend that you do not use this firm

I would strongly recommend that you do not use this firm , they do not reply to messages , they cannot be contacted by phone and take ages to answer simple questions . they delayed completion . I have numerous buy to let properties and have never come across such an inept conveyancing firm in 30 years
The buyer was using this firm and the whole process was very stressful be warned

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

Excellent and reliable service. Able to check in on timely manner with our solicitor, good advice and information all time.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant & very personal service.

Brilliant & very personal service.. Kept us updated all the way through the process... Could not be faulted... Our definite Go To Conveyancing company. Highly Recommended.

May 22, 2024
Unprompted review
Conveyancing Expert Limited logo

Reply from Conveyancing Expert Limited

Good afternoon Andy,

Thank you so much for the positive review.

Conveyancing Expert Ltd.

Rated 5 out of 5 stars

Our sale has recently completed

Our sale has recently completed. At the outset Helen Martin phoned to introduce herself and explain the forthcoming procedure. We are grateful to Helen for the professional way the process was completed.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

BETHANY LAWTON

Bethany was fabulous keeping me up to date on all matters.
I nagged her constantly and she was always professional and understanding through my sale and purchase.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Sophie!

Can’t thank the team at conveyancing expert enough, especially Sophie Whitby! Super speedy process, always kept up to date and easy to approach if we had any questions. As first time buyers we were very nervous about it all and clearly new to the scene but Sophie made it as stress free as possible.

Thank you!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Completion

We have completed the sale of our house today and have been very happy wth the way if has been treated and what felt like personal treatment. On the whole, a pain free experience.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended ⭐️⭐️⭐️⭐️⭐️

Highly recommended, we had Jessica working on our case, she was brilliant from start to finish, kept us updated throughout and went the extra mile for us. during competition as this date was close to our wedding anniversary and it being our first home together she got the completion date for that same day as we really wanted this, this made the move so special for us and we will never forget that, I also feel it was great value for money for the amount of work that needs doing with a house sale
⭐️ ⭐️⭐️⭐️⭐️…

April 22, 2024
Unprompted review
Rated 1 out of 5 stars

potential for defraudment

Not all the forms were sent to me for the sale of a joint property.
More importantly, the money was transferred into the other persons account on their say so only!
There was no contact to verify this. I could consequently be defrauded of any money from the sale.

April 18, 2024
Unprompted review
Rated 4 out of 5 stars

Good professional service

All members of staff i had contact with were polite and professional, however there were times I would have preferred to speak to someone rather then communicating via email and this seemed quite difficult at times.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thorough & efficient service

Hayley was excellent throughout, at what sometimes was a tricky conveyancing process regarding the sellers end of the property I was buying. She remained extremely thorough throughout and kept me informed at all times. Would definitely recommend this company and Hayley again.

April 9, 2024
Unprompted review

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