Cooker Hood Filters Reviews 

210
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the incredibly helpful support team that expertly identifies hard-to-find appliance parts. Many consumers note that the online ordering process is smooth and that replacement items fit their specific household appliances perfectly. However, some customers also noted occasional issues with incorrect products being shipped or unexpected delays in postal delivery times. A few reviewers were openly dissatisfied when asked to return incorrect items or when they encountered unhelpful support team interactions. These individuals expressed frustration regarding problem resolution and overall communication quality during their specific purchase experiences.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion. While many customers praise... See more

Customer service

Clients share positive opinions on customer service, highlighting swift and helpful responses from the... See more

Service

People report positive experiences with service, highlighting efficient assistance and helpful staff over the... See more

Delivery service

Consumers find the delivery service to be efficient and satisfactory. Reviewers consistently highlight rapid... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful assistance with finding correct... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got off to a bit of a rocky start as the filters which were supposed to fit my extractor fan didn’t! However, customer service bent over backwards to help me out - sorting out the right sized ones for... See more

Rated 5 out of 5 stars

All round great customer service and product was exactly what I needed. Delivery was quick and the customer service team are quick to reply on issues. The product was far cheaper than anywhere els... See more

Rated 5 out of 5 stars

I was unsure as to what filter I required as the model was not listed. After emailing, I had a very quick response where I was asked questions regarding the existing filter. Where upon they were able... See more

Rated 5 out of 5 stars

Brilliant service, so helpful. Couldn’t find compatible filters for my new cooker hood anywhere as manufacturers had gone bust, but the customer service team helped me find ones that fit. Couldn’t rec... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

210 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(210)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

I was struggling to find replacement…

I was struggling to find replacement filters for my Siemens extractor, however Cooker Hood Filters had the exact ones required & at the best price point around. Filters arrived swiftly & well packaged for transit. I can highly recommend. Thank you Ryan & team

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

5 Stars well deserved

5 Stars well deserved. I was looking for a replacement extractor fan filter and had been struggling to find the right size.
Ryan at ‘Cooker Hood Filters’ very quickly identified the exact model I needed.

It was shipped and received promptly. On receipt I found the quality to be even better than the original so I’m delighted and will, 100%, be using them again in future.

Thank you for an excellent product with good friendly service 👍🏼

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Best ever customer service

I couldn’t find which replacement I needed for my extractor fan filter . Emailed and told to send photos and immediately sent link
To the correct product. That’s what I can service 5 *

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

When your not sure and just need help

Having very little knowledge of which carbon filter I needed or how to fit one to my cooker hood, I Contacted Cooker Hood Filters to ask for help, they were so helpful and i must have been very trying at times as i didn't have a clue but we got there in the end and i am so happy with my new filters, great customer service guys.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful and they go out of their way to try and ensure you're buying the correct product.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Cannot fault this company. Service and expertise second to none. Used them many times. Highly recommended.
Keep it up guys!

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!! The best I've received in a long time! Had to send multiple photos to identify the items I needed but all answered quickly, professionally and friendly! In fact the 1st items I needed arrived before we had identified the last filter!! Definitely recommend this company!!

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and so helpful

Ryan was so helpful, we were struggling to find filters for our inherited cooker good with no documents, quick responses to emails and very helpful. They found the right size filters for me and excellent customer service. Would definitely recommend

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service & very helpful

Awesome service, very helpful and happy to help.
I contacted so many companies including the manufacturer who weren't bothered about helping me find an unusual size filter. I was nearly ready to replace the cooker hood.
But Ryan happily took my measurements and suggested an option... And they fit perfectly.
Top class.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, enquired about a specific filter and the team were quick to respond and help find the correct one! Would recommend!

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

There's help when no-one has your model number 🤦‍♀️

No carbon filter was listed for my model number so I emailed for help!! Ryan replied saying that they didn't have anything listed for my model but could I send over measurements so he could source one, I did this & had a email back with a link for the matching filter!!
Ordered yesterday arrived today!! Perfect Fit!!

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

5 star service

I was having a difficult time sourcing the correct aluminium grease filters for my extractor as its a very old model. I tried everywhere and then emailed these guys, they responded very quickly sent the dimensions over of what I needed and sourced a part which will fit. The item arrived in great time and fitting was perfect! I should have saved the hassle and gone to these guys first! Kurtis was fantastic all the way through so thank you exceptional service, Above and beyond!

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I was having trouble finding a grease filter for my CDA cooker hood. I emailed the dimensions to Ryan who quickly located a suitable replacement and despatched it the same day. The quality is excellent and it fits perfectly. First class service.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

First Class Service

First class service. The filters arrived quicker than estimated time and fitted perfectly. I wrote my email address wrong and so I had to contact to get my order confirmation and receipt for our accounts. Emails were responded to quickly and i got the paper work I needed promptly. As a busy homelessness charity we will definitely use again.

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased the wrong filter for my…

I purchased the wrong filter for my cooker hood, however the customer service I recieved was so helpful and was zble to authorise the filters return and I posted it on Tuesday refund in my account by Wednesday afternoon....highly recommended. Will use this company again without hesitation

May 12, 2022
Unprompted review

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