Ordered 18 glasses, 2 arrived broken and some other scratched. But the customer service team were very quick to respond and get replacement glasses safely delivered to us. Great service and would use... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Excellent service. Speedy delivery of remarkably well packed products. Mine were GLASS and arrived in perfect condition. Tracking notifications all the way. Highly recommend.
Company replied
I spoke with Jillian yesterday, who very kindly helped push an order through for us to arrive next day - she was extremely kind and helpful! Crockery arrived in perfect condition and was exactly as... See more
Company replied
I only placed my order yesterday afternoon, and Wow, it was delivered in full today. I laser engrave lots of cutting boards of all shapes and sizes and have lots of fairs coming up over the next two m... See more
Company replied
Company details
Contact info
Comus Street, M5 3BQ, Salford, United Kingdom
- 01618864989
- info@cooksmill.co.uk
- cooksmill.co.uk
3.8
Great
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered items
Ordered items , nothing.
Emailed them 2 weeks later , hadn’t even bothered to let me know why items hadn’t been sent.
Refunded.
Worst customer service ever.
June 3, 2021
Unprompted review
Excellent service
Excellent service - easy to navigate website, competitively priced, very quick delivery, fragile items packaged securely with lots of protection. Will definitely be using again.
March 2, 2021
Unprompted review
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