I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with c... See more
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Review summary
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Reviews shaping this summary
Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... See more
Company replied
Our advisor was friendly and knowledgeable. She answered all our questions and explained everything very clearly. Constantly asking us of our thoughts throughout the whole process and going over the... See more
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I had the pleasure of meeting Elodia from the funeral care office. From the moment we arrived she was caring, professional and very kind to my mother who was feeling very vulnerable. She made us fee... See more
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4.7
Excellent
6K reviews
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Amazing service
Amazing service. Amazing staff and made us feel at ease in such a horrid time. Thank you so much!
September 28, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Lisa,
Thank you for taking the time to share your lovely feedback.
We're very sorry for your loss. We're pleased to hear that our amazing team helped you feel at ease during such a difficult time. It's wonderful to know that you felt so well supported throughout.
Take care, ^Elan
All very easy
All very easy, and the chap who dealt with me over the phone was good (James, I think? Can't remember now, sorry). Anyway, I bought the most basic option, which I found to be the cheapest option on the market. I got peace of mind immediately, all paid for, job done - boom. Thanks.
September 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Heather,
We're pleased to hear that you found the process easy and that our colleague was helpful over the phone. It's great to know that you were able to choose an option that suited your needs and that having everything arranged has given you peace of mind.
Best, ^Elan
Very knowledgeable service kind and…
Very knowledgeable service kind and understanding service manager. Excellent
September 14, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sidney,
We're pleased to hear that you received such a knowledgeable, kind and understanding service from our Service Manager. It's wonderful to know you were so happy with the support you received.
Take care, ^Elan
Made me feel very good relax
Made me feel very good relax
I told the young lady what I wanted
And there were no problems
She put my mind at rest
And we went through it all
September 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Norman,
Thank you for taking the time to share your feedback.
We're pleased to hear that our colleague made you feel relaxed and put your mind at rest. It's great to know that she took the time to go through everything with you and that your wishes were understood.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
the kindness expressed by there rep…
the kindness expressed by there rep ,patience ,and advice cannot fault the lady
September 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback.
We're pleased to hear that you were so impressed by the kindness, patience and advice provided by our representative. It's lovely to know that you felt well supported throughout your experience.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Arranged I funeral plan on line and it…
Arranged I funeral plan on line and it was a very easy procedure and a reasonable price
September 30, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Ian, thank you for taking the time to leave us a review. I'm glad to hear you had a positive experience arranging your plan online with us 💙 ^Take care, Michelle.
Excelent service
Friendly sales person chatted and got to.know a little about myself and my uncle who the funeral was being organised for .
Not pushy or hard selling .
Made a dificult task easy .
Would recomend
September 22, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Bill, thank you for your kind words. I'm glad to hear you had a positive experience with our team 💙 ^Take care, Michelle.
What I wanted with the minimum of fuss.
September 22, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, Thank you for taking the time to leave us a review.
We're pleased to hear that everything was arranged as you wanted, with the minimum of fuss. We understand how important it is for the process to feel straightforward and manageable.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Well I've brought my cremation plan
Well I've brought my cremation plan, no problem, supposed to get email within 2 days, nothing, tried to email you, got sent back, and your asking for a review? Also wanted to take out another policy for wife, your not doing very Good
September 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Paul,
Thank you for taking the time to leave a review.
I'm sorry to hear you've not received your plan documents and that you've been unable to get in touch with us. I can appreciate how frustrating this must be, particularly when you're considering taking out a second plan for your wife.
As we're unable to access your account details or contact you directly from a Trustpilot review, please get in touch with us via www.coop.co.uk/funeralcare/contact-us so we can look into this for you and ensure you've received everything you need.
^Take care, Becs
I have severe hearing disability and I…
I have severe hearing disability and I found that using the website very easy to use rather than speaking to a member of staff over the phone in which I loathe.
September 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Stephen, I'm so glad to hear you had a positive experience with our website. Thank you so much for taking the time to leave us a review 💙 ^Take care, Michelle.
I know I can rely on the CO-OP
I know I can rely on the CO-OP. I used them for my husband’s funeral, which was coordinated with the friendly and helpful team. Everything was just how my husband wanted it. Exceptional service.
September 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Michael,
Thank you for taking the time to share such thoughtful feedback.
We're very sorry for the loss of your husband. We're pleased to hear that our friendly and helpful team coordinated everything so carefully and that the funeral reflected your husband's wishes. It's wonderful to know that you felt able to rely on us and received exceptional service.
Take care, ^Elan
Patient and sympathetic
A very understanding, tolerant and patient member of staff who worked through the necessary questions and paperwork with us.
September 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there, I'm so glad to hear you had a positive experience with our team. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Information communicated clearly
Information communicated clearly. Website was easy to navigate.
September 22, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Dave, thank you so much for leaving us a positive review. I'm pleased to hear you found our site informative and easy to navigate 💙 ^Take care, Michelle.
A fantastic team
Ray and the rest of the staff were incredibly attentive throughout the planning and preparation of the funeral. They could not have been more patient or more helpful at such a difficult time. Thank you.
September 28, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Amos, thank you for sharing this with us. I'm really pleased you were shown patience and given help during this difficult time. I'm make sure Ray and the rest of the team are aware of your kind words. Take care,
^Mike
Our ex direct cremationsperience was excellent
Our experience was excellent, everything explained in details, all our questions answered clearly, lovely co-op representatives, very charming and very helpful, really glad we chose the co-op funeralcare.
September 16, 2026
Unprompted review
Reply from Co-op Funeralcare
This is such a kind review, thank you Terence. I'm happy to hear your experience was excellent and you had all your questions answered clearly and in detail. Do give us a shout if we can assist with anything else.
^Mike
Peace of mind
Although our Funeral Plan Arranger had recieved some very sad personal news she was very professional and was very thorough explaining everything. All went well and we are very satisfied with the end result. Put our minds at rest.
Thanks to Zoe
September 17, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Nick, thank you for your kind review and understanding of Zoe's difficult circumstances. I'm glad everything went well and you were satisfied with the end result. Take care,
^Mike
Very poor service after the initial sale
Very poor in sending on information, follow up, and Gift Cards promised were not delivered. When chased up (twice) first said it would arrive, and then asked me to follow up with a 3rd party agency, saying it was not their responsibility. Just not good enough. Impersonal and inefficient .
September 29, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Alan, thank you for taking the time to leave a review.
I'm sorry to hear that you've been disappointed with your experience following the purchase of your funeral plan. I appreciate how frustrating it must have been to experience delays and feel that the communication and follow-up did not meet your expectations.
Having looked into this, I can see that your details were passed to our reward fulfilment partner and an introductory email should have been sent to you. If you haven't received this, it may be worth checking your junk or spam folder for emails from mail@thankyou.coop.co.uk, as they can occasionally be filtered there.
If you're still unable to locate the email, further information and support are available via https://thankyou.coop.co.uk/funeralplans/help-and-support, where you can contact the fulfilment team directly for assistance with your reward.
If there's anything relating to your funeral plan that you'd like to discuss, please get in touch at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Caring Service from Co-Op Funeral Care Chigwell
My husband was only 47 when he died and I had no experience of planning a funeral at all. June and Beverley were compassionate, empathetic, professional and helpful, from start to finish. Me, my brother in law and mother in law all talked about how well looked after we were. When visiting my husband at the home he was well cared for and respected. They made us feel so welcome and made everything easy. My husband and I had time to plan his funeral before he died and we used the Co-Op Funeral Care website to help us talk about it all, including coffin choices. I am very grateful for the kind service we got from using Co-Op Funeral Care in Chigwell.
September 4, 2026
Unprompted review
Reply from Co-op Funeralcare
I'm so, so sorry for your loss Jo. I'm glad June and Beverley were there to help you through arranging your husbands funeral and to show you the support and compassion you deserve. I hope you're doing as ok as it's possible to be 💙
^Mike
Reply from Co-op Funeralcare
I'm happy to hear you found the service you received friendly, knowledgeable and empathetic, and really appreciate you taking the time to leave your review. Thank you
^Mike
being dyslexic staff were very helpful.
being dyslexic staff were very helpful.
September 21, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, James. I'm very pleased to hear your found our staff helpful
^Mike
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