I had a problem with the seat and hood on my buggy, but within just a couple of hours my issue was completely resolved. I honestly have no complaints. The customer service was outstanding—quick, pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the stroller on Wednesday afternoon and it was here ( in Ireland) by Saturday. Excellent stroller quality we are very impressed. It was a bit of a risk ordering without seeing it but we weren'... See more
Company replied
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... See more
Company replied
Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... See more
Company replied
Company details
Written by the company
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Contact info
Bentinck Street, BL4 7EP, United Kingdom
- cuddle@cosatto.com
- cosatto.ie
4.5
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This brand is superb
This brand is superb! I love the prints and colours, and my baby love them too, their product are gorgeous and the customer support is really great, I would recommend to every parent. I have the travel system, car seat, compact stroller and I can genuinely say it have been my best purchases.
May 7, 2025
Reply from Cosatto Ireland
Padraig,
Thank you for your kind words and glowing review! We are thrilled to hear that you and your baby are enjoying our products. We strive to create high-quality, stylish items that are both functional and safe, and it's wonderful to know that we've met your expectations. We appreciate your recommendation and are committed to providing excellent customer support.
Team Cosatto
Buyer beware
Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible with the baby seat. They might as well have shipped the buggy without the wheels. This leaves us disappointed, frustrated, out of pocket and confused as to where to go now. Their customer service phone lines are not available mid-week.
April 30, 2025
Unprompted review
Reply from Cosatto Ireland
Update - We have had no response to the request for your details then we can look into this further, please contact our customer service team who will be more than happy to assist you further
Thank you for taking the time to leave your feedback. We’re really sorry to hear that you’re disappointed, and we understand how frustrating this must be.
In order to investigate your concerns properly and resolve any issues as quickly as possible, we’ve requested your email address and order reference. Once we have these details, a member of our team will be able to look into your order in more depth and provide a clear update.
We do offer a variety of different bundle options, which sometimes include different contents. If you believe an item may be missing, we completely understand your concern and want to get this sorted for you as soon as we can.
Please rest assured that we’re here to help and will do everything we can to make things right.
Our Customer Service phone lines are closed on Wednesdays, however Live chat and email are still available on a Wednesday
Thank you again for reaching out.
Team Cosatto
It was just fantastic the stroller is…
It was just fantastic the stroller is lovely exactly what I needed arrived on time with no hassle
April 25, 2025
Reply from Cosatto Ireland
Thank you for taking the time to leave some feedback for us. We are pleased to hear that you are enjoying your stroller and had a smooth experience with your delivery. Team Cosatto
Highly recommend this travel buggy
Highly recommend this travel buggy. Absolutely delighted with it. Its so sturdy and folds up very neat. The farm style I picked is Absolutely beautiful. Comes with footmuff, rain cover and cup holder.
April 10, 2025
Reply from Cosatto Ireland
We're thrilled to hear you're delighted with your new travel buggy! It sounds like you've found the perfect fit for your needs. We're so glad you appreciate its sturdiness, compact fold, and stylish design. We hope you enjoy many happy adventures with your new travel companion.
Absolutely fantastic feeding high…
Absolutely fantastic feeding high chair. Love it!!! Great safety, design, features and cost point.
April 7, 2025
Reply from Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you're enjoying the feeding high chair. It's wonderful to know that you find it safe, well-designed, and a great value. We appreciate your feedback and are happy to hear you're having a positive experience.
Awful customer service,when you ring…
Awful customer service,when you ring phone number that is on the webiste,a machine answers and it says that the phoneline is closed and I am ringing at 9:54am,so they should be open at that time.Can't register the stroller I bought,the website keeps loading.Tried to do that on my phone and on my computer,the same result.Can't register it.Emailed customer service,no reply since.Just awful.Wouldn't recommend to anyone to deal with them.
April 9, 2025
Unprompted review
Reply from Cosatto Ireland
Hi Daniela, Our phone lines are open Monday, Tuesday and Thursday 9am-4pm and on a Friday 9am-3:30pm. I have requested some information from you and I can help register your product
The product has everything needed for my little family
The product has everything needed for my two children brilliant it goes upto 25 kg as I have a 2 year old and a 5 months old n they switch as have carrier for the baby and all other companie do only to 15/20 kg it has bar,rain cover,foot moof,cup holder and beautiful car designs as my eldest loves cars and my baby son probably will too the service was so quick I couldn’t believe how quick and neatly packed very easy to order all round amazing and so got it at a good price as was waiting as with all baby stuff 279 was just too expensive for a light buggy but the discount to 200 made it brilliant and now we have our beautiful lightweight buggy and I don’t drive and use a bus bringing my eldest to school so really needed so thank you so much Cosatto please bring more deals my way as I love your products
April 3, 2025
Reply from Cosatto Ireland
We are thrilled to hear about your positive experience with our product! It sounds like you've found the perfect lightweight buggy for your family, and we're so happy it meets all your needs. We understand the importance of finding a stroller that can accommodate both your little ones and offers the features you need for your daily adventures.
We appreciate your kind words about our service and the quick delivery. We strive to provide a seamless and enjoyable shopping experience for our customers. Thank you for your feedback about our pricing and promotions. We're always looking for ways to make our products accessible to everyone, and we'll keep your suggestions in mind for future offers.
The product I received is Devine
The product I received is Devine, a bit of a mú up with the release date and delivery but was delivered before the amended date. Absolutely thrilled with the product for my first grandchild. Will be putting in car seat order when bigger one is needed.
March 16, 2025
Reply from Cosatto Ireland
We're so happy to hear you're thrilled with the product! It's wonderful that you're already planning for your grandchild's future needs. We appreciate your understanding regarding the delivery timeframe. We strive to provide the best possible experience for our customers, and we're glad you're satisfied.
Woosh 3 stroller
Ordered Woosh 3 stroller. It always takes at least 2-3 attempts to fold it, no matter how many times I practiced to master folding it, it never folds with first attempt. The most frustrating thing for me is the clamp that holds the back of the stroller. Every time when my child falls asleep and I want to release the back, the clamp gets stuck and I can’t ever regulate it. I have owned 2 different non cosatto strollers before and never had these kind of issues, and because of that I’m not happy with this stroller at all.
March 14, 2025
Reply from Cosatto Ireland
Hi Thank you for taking the time to leave your feedback
We are sorry to hear there are issues, can you please reach out to our Customer Service Team for more support - Please call us on – 01822 668 353 or via our live chat service on our website
Thank You
No answer from Customer Service
I've bought other products from Cosatto before but never had to reach out to customer service until this time. I've tried reaching out on my query a couple of times and 15 days later I'm still waiting to hear something back apart from an automated email that says my query was received.
February 10, 2025
Reply from Cosatto Ireland
Hi, Thank you for leaving your feedback
I can see the Customer Service team have sent over a couple of emails in response to your query
We have just sent a further one this morning with some further fitting information and a link to the fitting video
The car seat also has a QR code on the side of the seat to link directly to the fitting video
Thanks
Reply from Cosatto Ireland
We appreciate your kind words and are thrilled to hear you found our product comfortable, practical, and easy to fit.
Less AI and more human interaction needed
Sent some questions re: one of their products and received an automated AI generated reply. Asked for clarification and received no reply.
February 21, 2025
Reply from Cosatto Ireland
Thank you Chris - sorry for the delay in responding to you - the email has now been responded too any questions please do let us know
Beautiful Stroller
From start to finish looking at the website which decides the item very well buying it and the delivery was so fast
February 18, 2025
Reply from Cosatto Ireland
Thank you for your kind words! We're thrilled to hear that you had a positive experience from browsing our website to receiving your order. We strive to make the shopping process as smooth and enjoyable as possible, so your feedback is truly appreciated.
Stroller came in 3 days so happy with…
Stroller came in 3 days so happy with it. So easy to assemble 👏
February 3, 2025
Reply from Cosatto Ireland
We're thrilled to hear you received your stroller so quickly and that you found it easy to assemble. We appreciate your positive feedback and hope you enjoy many happy outings with your little one.
The nicest buggy I’ve ever seen
The nicest buggy I’ve ever seen , so comfortable for our 12 month old granddaughter. The pattern on the fabric is so nice, very unisex. Also is ideal for flying as its cabin approved and a bargain at the sale price of €149! I highly recommend this buggy.
February 3, 2025
Reply from Cosatto Ireland
Thank you for your kind review! We're delighted to hear that you and your granddaughter are enjoying the buggy. We appreciate your recommendation and are thrilled that you found it comfortable and a great value.
Reply from Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you enjoyed the stroller and our delivery service.
Absolutely beautiful stroller ♥️ so…
Absolutely beautiful stroller ♥️ so comfortable and cosy 🥰 my Granddaughter loves it ...
Very prompt delivery delighted with service 😊 Thank you
February 3, 2025
Reply from Cosatto Ireland
We're thrilled to hear your granddaughter loves her new stroller! It's wonderful to know you're happy with the comfort, cosiness, and prompt delivery. Thank you for sharing your positive experience.
Quick delivery and quality of stroller…
Quick delivery and quality of stroller very happy with it 🙌🏻
January 27, 2025
Reply from Cosatto Ireland
We are delighted to hear that you are happy with your recent purchase and appreciate your feedback. We strive to provide our customers with the best possible experience and are glad to hear that we have met your expectations.
Reply from Cosatto Ireland
We're so glad to hear you had a positive experience with our delivery. We appreciate your feedback and will continue to strive for excellence.
Reply from Cosatto Ireland
We are thrilled to hear you had a positive experience with our delivery and the stroller. We appreciate your kind words and hope you enjoy your new stroller.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.