Cosatto Ireland Reviews 

438
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, noting their sturdiness, comfort, and stylish appearance. Many appreciate the functionality and lightweight nature of items, making them convenient for daily use and travel. The delivery service is consistently described as quick and efficient, with many orders arriving within a few days. Reviewers frequently highlight the customer service as outstanding, noting the team's helpfulness, professionalism, and quick resolution of issues. However, some customers also noted occasional issues with communication regarding order tracking or delivery updates, and a few experienced difficulties with customer service when seeking resolution for specific problems.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the durability, premium materials,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as durable,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Reviewers mention positive feedback about order, with many praising the speed and ease of the ordering and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with the seat and hood on my buggy, but within just a couple of hours my issue was completely resolved. I honestly have no complaints. The customer service was outstanding—quick, pro... See more

Company replied

Rated 5 out of 5 stars

Ordered the stroller on Wednesday afternoon and it was here ( in Ireland) by Saturday. Excellent stroller quality we are very impressed. It was a bit of a risk ordering without seeing it but we weren'... See more

Company replied

Rated 5 out of 5 stars

Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... See more

Company replied

Rated 5 out of 5 stars

Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... See more

Company replied



Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Clothing Store

Written by the company

Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

438 reviews

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4.5

All reviews

(438)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't purchase direct from Cosatto directly

Don't purchase direct from Cosatto, paid €139 for a car seat that I saw on Very for €96 the day it arrived, I would have saved myself €43 by purchasing from a different website!

November 24, 2023
Cosatto Ireland logo

Reply from Cosatto Ireland

Hi Thank you for taking the time to leave your review, I am sorry you feel this way. Unfortunately, especially during the sale period around Black Friday retailers can and do offer different deals to their customers.

We do offer a free returns service so long has the item is unused

Thanks, Team Cosatto

Rated 3 out of 5 stars

I was not informed that the order was…

I was not informed that the order was being delivered until I received a message from DPD that morning, no email was sent from Cosatto to say it had been shipped. We also did not receive our footmuff which should have been included in our wow xl package and are waiting to hear back on that.

November 22, 2023
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Reply from Cosatto Ireland

Hi, thank you for taking the time to leave your review, DPD will text on the day of delivery to confirm the timeslot. I can see you have emailed us on Monday please see the response sent today, Thanks, Team Cosatto

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very good quality. Recommended!

November 10, 2023
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Reply from Cosatto Ireland

Hi, thank you for taking the time to leave a review. Great to hear you are happy with the service and product. Team Cosatto Elaine

Rated 5 out of 5 stars

Quick delivery 🚚 and the best of the…

Quick delivery 🚚 and the best of the best high quality products (prams) (strollers) 💯

November 8, 2023
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Reply from Cosatto Ireland

Hi Veronica, thank you for your 5 star review. Fantastic to hear you are happy with both our service and product. Team Cosatto Elaine

Rated 1 out of 5 stars

Disappointed Purchase

We Just Purchased cosatto woosh Trail few days ago and we are totally disappointed when it was opened.we are totally upset with the material quality and it’s not worth the price.

We would like to return this item and get the full refund as early as possible since we haven’t used the stroller even.

The main reason we are talking this here is the customer service is not even responding and the customer service numbers are not responding as well.

We would strongly not recommend this product to anyone!

November 3, 2023
Unprompted review
Cosatto Ireland logo

Reply from Cosatto Ireland

Hi sorry to hear the product isn't what you are looking for, I can see this has not been used and a return arranged Thank you

Rated 2 out of 5 stars

Disappointing Experience with Cosatto Whoosh 3 Stroller and Accessories

We purchased the Cosatto Whoosh 3 stroller for our son around six months ago with high hopes, but unfortunately, our experience has been far from satisfactory. Here's a breakdown of the issues we've encountered:

1. Detached Foam Handles: The foam handles on the stroller have completely detached from the bar, making them move freely. This is not only annoying but also affects the overall functionality of the stroller.

2. Unreliable Wheel Locking Mechanism: The stroller's wheels have a strange locking mechanism that sometimes locks on their own, causing steering problems and making it quite a workout to maneuver.

3. Flawed Seat Recline Strap: The strap for adjusting the seat's recline is poorly designed. It uses a clip that frequently gets stuck, leading to frustration. Moreover, adjusting the strap with the child in the stroller is nearly impossible, which is impractical and inconvenient.

4. Inadequate Footmuff Design: We also purchased the matching footmuff for the stroller to combat the cold weather. However, it disappointingly hangs over the back of the stroller with no means of attachment. The provided Velcro straps cannot adhere to the plastic backside of the stroller, rendering the footmuff useless.

When we reached out to Cosatto's customer support regarding these issues, their response was less than satisfactory. They recommended a YouTube clip for fixing a known design flaw and suggested adjusting the seat only when the child is not in it, which is impractical in real-life scenarios. To their credit they did send us out a replacement wheel to help with the wheel issue but it is still hard to manoeuvre.

Considering the numerous problems we've encountered and the lackluster response from Cosatto's support, we regret our purchase and cannot recommend Cosatto products to others. This experience has left us dissatisfied with the quality and design of their products, and we won't be purchasing from Cosatto in the future.

Edit: In response to Cosatto customer service. Yes you did offer to have it sent back to have it fixed but what are we supposed to do in the meantime? We made it clear that we could not be without the stroller even for a few days so this would not work. In all honesty a refund would be the only course of remediation so that we could purchase a new one before sending the other back.

October 10, 2023
Unprompted review
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Reply from Cosatto Ireland

Hi Emmet, Thank you for taking the time to leave your review, I am sorry to learn you're unhappy with the products.

I can see we did offer and provide details to arrange a collection and inspection of your items into our Service Center based in Ireland and also that we could collect to bring over to our Main Service center for inspection. We haven't heard anything further regarding this, please do reply to the last email and we can arrange this for you

Thanks
Team Cosatto

Rated 5 out of 5 stars

Best baby products

The most amazing products and always have good items on sale. I have purchased a car seat, stroller, double pram and single pram from cosatto so far and loved them all. Always quick delivery too. Would highly recommend cosatto products. The designs are super cute too so always a bonus 😊

October 3, 2023
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Reply from Cosatto Ireland

Thanks so much for leaving your feedback, Happy to hear you have come back to us for multiple products and your happy with your most recent purchase of the Wow pram Team Cosatto

Rated 5 out of 5 stars

Fabulous product

Fabulous product. Unreal quality so sturdy. Beautiful fabric. So happy with it and can't wait to start wheeling little one around in it

October 2, 2023
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Reply from Cosatto Ireland

Thank you for leaving your review, so pleased to hear the Wow XL bundle is working well for you. Team Cosatto

Rated 5 out of 5 stars

Cosatto All in All I rotate car seat

I’m really happy with this car seat so far. It’s very easy to use, I love that it rotates so it’s very easy to get my baby in and out. She seams very comfortable in it also. It was easy to set up. The only thing I find is that the buckle can be a bit awkward to close. If I was starting again I’d get this from birth as it’s more convenient than the models that lift out.

September 25, 2023
Unprompted review
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Reply from Cosatto Ireland

Hi Sarah, thank you for your 5 star review. Fantastic to hear you are happy with your car seat. Team Cosatto Elaine

Rated 1 out of 5 stars
Cosatto Ireland logo

Reply from Cosatto Ireland

Hi, I am sorry to hear this, I can see that you have contacted us regarding tightening and loosening the harness, we will contact you today and offer more advice Thank you Team Cosatto

Rated 5 out of 5 stars

Product was fab

Product was fab. Looks and feels beautiful. Good quality. Fast and efficient delivery

September 11, 2023
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Reply from Cosatto Ireland

Thank you for leaving your feedback, Team Cosatto

Rated 5 out of 5 stars

The only one

First and not least, it the only one pram that hold up to 25 ( googled out all could find ) and gives 4 years of guarantee that no where else is seen in other buggies.
Pram is light, very sturdy, easy folding and mostly comfortable for child. I had a previous pram, and it got just extremely better with extras added.
Delivery been next day, price is exceptional and you get the quality!

August 31, 2023
Unprompted review
Cosatto Ireland logo

Reply from Cosatto Ireland

Thank you Indre for taking the time to leave such a fantastic review, Pleased to hear you are happy with your pram and the service, Team Cosatto

Rated 5 out of 5 stars

So happy with my choice of car seat

So happy with my choice of car seat.
Quick delivery and easy install.
Seat is so comfortable for my son . Tilt, rotate and easy install with the isofix base .
Would recommend any parents to purchase this , ye won’t regret

August 31, 2023
Unprompted review
Cosatto Ireland logo

Reply from Cosatto Ireland

Thank you for taking the time to leave such a fantastic review, Pleased to hear you are happy with the functionality of the car seat, Team Cosatto

Rated 5 out of 5 stars

Fast delivery and great footmuff

Fast delivery and great footmuff. Very happy

August 24, 2023
Cosatto Ireland logo

Reply from Cosatto Ireland

Hi Ciara, thank you for your 5 star review. Fantastic that you are happy with both our service and product. Team Cosatto Elaine

Rated 5 out of 5 stars

All in All Rotate i-Size Car Seat Silhouette

Amazing car seat ! This was just what I was looking for ! Cosatto was able to provide me with a birth to 150cm child car seat ! Not only it came really quickly but it was professionally packed, no damage to the seat or the box. Fits perfectly into my car and is easy in use once you get a hang of it!
I am very happy with my purchase and if I ever needed another one I would definitely buy from them and would recommend to anyone to.
Well worth the purchase !

August 21, 2023
Unprompted review
Cosatto Ireland logo

Reply from Cosatto Ireland

Hi Kasia, thank you for taking the time to leave a 5 star review. Brilliant to hear you find the car seat to be amazing and that you would recommend us. Team Cosatto Elaine

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