I had a problem with the seat and hood on my buggy, but within just a couple of hours my issue was completely resolved. I honestly have no complaints. The customer service was outstanding—quick, pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Bentinck Street, BL4 7EP, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't purchase direct from Cosatto, paid €139 for a car seat that I saw on Very for €96 the day it arrived, I would have saved myself €43 by purchasing from a different website!

Reply from Cosatto Ireland
I was not informed that the order was being delivered until I received a message from DPD that morning, no email was sent from Cosatto to say it had been shipped. We also did not receive our footmuff which should have been included in our wow xl package and are waiting to hear back on that.

Reply from Cosatto Ireland

Reply from Cosatto Ireland

Reply from Cosatto Ireland
Quick delivery 🚚 and the best of the best high quality products (prams) (strollers) 💯

Reply from Cosatto Ireland
We Just Purchased cosatto woosh Trail few days ago and we are totally disappointed when it was opened.we are totally upset with the material quality and it’s not worth the price.
We would like to return this item and get the full refund as early as possible since we haven’t used the stroller even.
The main reason we are talking this here is the customer service is not even responding and the customer service numbers are not responding as well.
We would strongly not recommend this product to anyone!

Reply from Cosatto Ireland
We purchased the Cosatto Whoosh 3 stroller for our son around six months ago with high hopes, but unfortunately, our experience has been far from satisfactory. Here's a breakdown of the issues we've encountered:
1. Detached Foam Handles: The foam handles on the stroller have completely detached from the bar, making them move freely. This is not only annoying but also affects the overall functionality of the stroller.
2. Unreliable Wheel Locking Mechanism: The stroller's wheels have a strange locking mechanism that sometimes locks on their own, causing steering problems and making it quite a workout to maneuver.
3. Flawed Seat Recline Strap: The strap for adjusting the seat's recline is poorly designed. It uses a clip that frequently gets stuck, leading to frustration. Moreover, adjusting the strap with the child in the stroller is nearly impossible, which is impractical and inconvenient.
4. Inadequate Footmuff Design: We also purchased the matching footmuff for the stroller to combat the cold weather. However, it disappointingly hangs over the back of the stroller with no means of attachment. The provided Velcro straps cannot adhere to the plastic backside of the stroller, rendering the footmuff useless.
When we reached out to Cosatto's customer support regarding these issues, their response was less than satisfactory. They recommended a YouTube clip for fixing a known design flaw and suggested adjusting the seat only when the child is not in it, which is impractical in real-life scenarios. To their credit they did send us out a replacement wheel to help with the wheel issue but it is still hard to manoeuvre.
Considering the numerous problems we've encountered and the lackluster response from Cosatto's support, we regret our purchase and cannot recommend Cosatto products to others. This experience has left us dissatisfied with the quality and design of their products, and we won't be purchasing from Cosatto in the future.
Edit: In response to Cosatto customer service. Yes you did offer to have it sent back to have it fixed but what are we supposed to do in the meantime? We made it clear that we could not be without the stroller even for a few days so this would not work. In all honesty a refund would be the only course of remediation so that we could purchase a new one before sending the other back.

Reply from Cosatto Ireland
The most amazing products and always have good items on sale. I have purchased a car seat, stroller, double pram and single pram from cosatto so far and loved them all. Always quick delivery too. Would highly recommend cosatto products. The designs are super cute too so always a bonus 😊

Reply from Cosatto Ireland
Fabulous product. Unreal quality so sturdy. Beautiful fabric. So happy with it and can't wait to start wheeling little one around in it

Reply from Cosatto Ireland
I’m really happy with this car seat so far. It’s very easy to use, I love that it rotates so it’s very easy to get my baby in and out. She seams very comfortable in it also. It was easy to set up. The only thing I find is that the buckle can be a bit awkward to close. If I was starting again I’d get this from birth as it’s more convenient than the models that lift out.

Reply from Cosatto Ireland

Reply from Cosatto Ireland
Product was fab. Looks and feels beautiful. Good quality. Fast and efficient delivery

Reply from Cosatto Ireland
First and not least, it the only one pram that hold up to 25 ( googled out all could find ) and gives 4 years of guarantee that no where else is seen in other buggies.
Pram is light, very sturdy, easy folding and mostly comfortable for child. I had a previous pram, and it got just extremely better with extras added.
Delivery been next day, price is exceptional and you get the quality!

Reply from Cosatto Ireland
So happy with my choice of car seat.
Quick delivery and easy install.
Seat is so comfortable for my son . Tilt, rotate and easy install with the isofix base .
Would recommend any parents to purchase this , ye won’t regret

Reply from Cosatto Ireland

Reply from Cosatto Ireland
Amazing car seat ! This was just what I was looking for ! Cosatto was able to provide me with a birth to 150cm child car seat ! Not only it came really quickly but it was professionally packed, no damage to the seat or the box. Fits perfectly into my car and is easy in use once you get a hang of it!
I am very happy with my purchase and if I ever needed another one I would definitely buy from them and would recommend to anyone to.
Well worth the purchase !

Reply from Cosatto Ireland
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.