Cosyfeet Reviews 192

Easy ordering, great delivery service. Item exactly as described on web site, so I have ordered some slippers for myself.

A company you can trust for looking after your health and disability aids. Well recommended by the NHS.

The resolution Cosyfeet are referring to is not in the customer's favour at all. My wife had ordered 9 pairs of socks in the sale for £29.50, including post and packing. The only offer from Cosyfeet now is to re-order, with free post and packing and a 10% discount resulting in 6 pairs of socks for £54.00, this 'offer' received 23.2.23. They have also said that when the parcel was returned to their depot I should have received an e-mail or phone call to see if the order was still wanted, but my wife received neither. All in all, a poor experience for a long standing customer.

My mother in law (92) who lives in Bolton ordered a pair of insoles from Cosyfeet. As well as being ideal for her needs they were delivered extremely quickly despite the Royal Mail industrial action. Well Done Cosyfeet

Ordered slippers on 12th November - they were too big on my mum so to get an exchange you can't do it online so you have to put a note in the packaging and send the slippers back, wait for someone to process it and reorder the slippers. That took until 5 Dec. We are now on 19 Dec and my mum is sitting barefooted in a carehome freezing. Still have no received the replacement slippers. The item was 48 hour delivery with Royal Mail but the company have not provided me with tracking, which automatically comes with 48 hour delivery so either they are completely disorganised as a company....or they didnt actually pay for 48 hour delivery. It is ridiculous to take money (nearly £50 for slippers) and not provide the goods and given the amount of other parcels I have received it simply cannot all be because of a strike.

Update, it is now 24 Dec. Cosyfeet's only response is 'keep waiting'. why am I not being immediately bring offered either a refund or a replacement sent out?

My first pair went astray in the post rang up and they where replaced immediately very comfortable supporting shoes and great customer service

I have not been out for two years properly as I couldn’t find shoes to fit my very swollen feet ,as I’m diabetic ,I’ve received my first order from cosyfeet today the 5th of November and yippeee they fit ,I did order the extension straps as well and believe me I don’t know I’ve got them on they are so comfortable, now I can learn to walk again with shoes on my feet, thankyou cosy feet

Ordered a wide fitting pair of slippers for my husband
I’d tried everywhere else with no success
The slippers arrived on time and are truly amazing
Will shop here again

A beautiful and well made pair of shoes. I have never been so comfortable. Prompt and courtesy service. I can't praise the firm or their products enough. 27

Excellent service, ordered 3 pairs on different days and all were delivered first thing the following morning (Royal mail). Quality of shoes and boot are first class and really roomy and comfortable. Many thanks

Great service. Very speedy delivery. Great quality items (much admired) perfect for requirements.

I ordered 2 pairs of shoes on the same day and was alarmed when only 1 pair arrived. 2 payments were shown as pending on my bank account. I contacted Cosyfeet via the chat line and was told they couldn't find the second pair and must have sold out!! They were ordered Saturday and this was Tuesday. When were you going to tell me if i hadn't spoken? I queried the fact that the payment stil showed on my bank account and they said it should be removed today. Here we are Wednesday and it hasn't. Poor effort this time Cosyfeet!! Happy with the pair I did receive.

Sent the wrong size and despite photos will not admit it.
Say they are so good I could give them to someone as a gift! I don't know any size 9 ladies unfortunayely.
BAD AFTER SALES SERVICE

Pleease note this is not about the shoes as such but about the fact that on two separate occasions I have been issued a money off code and even though these were valid they have been denied.
One was in an email for, I believe, 10% off for a purchase of £60 +. I placed an item for £65 in the basket applied the code which was denied as they show the price and VAT separately. The other was an email and a card addressed to me and posted, both had different codes for 15% off but both were bounced as being invalid.
This is not a good way to conduct business if you expect people to buy your products, leaving a feeling of being taken for a ride.

Very good customer experience. Friendly and helpful staff. Easy to contact. Good quality products with an excellent guarantee too. Thank you.

Trip hazard! I ordered several pairs of shoes from Cosyfeet, and although I had to return one, I kept two. I wish I had returned another pair: GIGI BLACK NUBUCK. (See update below) When wearing these shoes, I have tripped up several times indoors at home and fell up the stairs (no harm done). I have tripped up several times outdoors, and today I tripped, fell and hit my head on the pavement. I’m a resilient old bird, so I got up and went on with my day. (Bruised and cut palms and a bruise on my temple.) The shoes are hard and the sole is just a bit too thick. Although comfy when just standing in them, I kept tripping and the fall today has meant they are destined for the bin. Update! Cosy Feet saw my review and will issue me a refund so I will buy from them with confidence in future.

Ordered yesterday and arrived first thing this morning, excellent customer service. At first glance a tad on the pricey side, but once I factored in the VAT exemption (my mother has dementia and lives in a care home), they are much the same as other retailers on the highstreet charge for 'standard' fit.

I have been a happy user of your products for some time now due to the fact I have a problem with my left ankle which I broke very badly last year Recently I bought a new bath board and a pair of slippers from you costing £69.99. The items arrived and I’m very happy with them However when I checked my bank account on Monday I saw that the company had taken £69.99 out of my account PLUS 2 further payments of £32.50 and TODAY a further payment of £37.49. In effect taking the money twice. On telephoning your company I have had two extremely unpleasant conversations with a member of your staff who would not accept this has been done and hung up on me twice.
I was very angry and shaking after this experience. The payments are on my bank account and have been debited From my bank account.

The bottom line is the company have committed fraud taking money out of a customers bank account twice those are the facts - my bank account clearly shows you’ve done this. I have today reported your company to Barclays bank for fraud for taking money out of my account that you were not authorised to do.

Rather surprised to say the least at the complete unhelpful response by people who are employed by your company to help customers. I await to hear from you with some interest. Pity because the products you sell are very good. This has however put me off using a company that behaves in an untrustworthy manner.

I am no longer able to wear Clarks H fit shoes any more with comfort , so I ordered a pair of Stanley walking shoes online. They arrived very promptly and fit very well . Just the job for an elderly arthritic with a painful bunion. Quite expensive , but worth the money if they last well.

Placed two orders and returned them both, however only received partial refund. I worked out that they had kept the postage part of the cost which they are not allowed to do. Opened a Live Chat with them on their website and they stated that it had been a mistake. I don't believe this as lots of general consumers are not aware of the law surrounding refunds on online sales. Beware and do check that you receive a refund for the full amount when placing and returning orders.