Courier Logistics Ltd Reviews 99

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

The internationals team are friendly, responsive and helpful. They know their stuff and make the whole process much smoother, as well as saving us a lot of time and keeping costs down. They are... See more

Rated 5 out of 5 stars

Mercury have used Courier Logistics for years now and they provide first class transport accross the board. There's incredible customer service from Natasha & Kim even if I start most conversa... See more

Rated 1 out of 5 stars

Multiple times this company has failed to deliver! Three times in three months never mind the previous times. Followed tracking on the map and they were less than 50 metres away. Unlocked the door i... See more

Rated 5 out of 5 stars

After being let down by other courier companies, we switched to Courier Logistics, who have bent over backwards to help us out. Very reliable! Major plus point is being able to speak to someone over... See more

Company replied

Company details

  1. Logistics Service
  2. Cold Storage Facility
  3. Courier and Delivery Service
  4. Courier Service
  5. Storage Facility
  6. Transportation Service

Written by the company

Our Services Courier Logistics specializes in a comprehensive array of logistics services designed to meet the diverse needs of our clients. Our offerings include: Express Same-day Delivery: Need your parcel delivered urgently? Our team ensures swift collection within 60 minutes of booking, providing secure and reliable same-day delivery services across the UK. With real-time tracking, you stay informed every step of the way. Overnight Parcels: As a trusted depot within the APC network, we guarantee efficient overnight parcel delivery. Our commitment to exceptional customer service means you receive personalized support and local account management. Overnight Pallets: Leveraging our membership in the Pallet-Track network, we fulfil pallet delivery requirements nationwide. Whether full or part load, our dedicated local team and reliable fleet ensure prompt delivery with overnight and economy options available. International Delivery: Shipping internationally doesn’t need to be complicated. Our dedicated international team supports businesses with road, sea, and air freight solutions worldwide. We take a proactive approach, helping you get documentation, customs requirements, and routing right before your goods move. From one-off shipments to ongoing global distribution, we focus on making international delivery more reliable, cost-effective, and straightforward. Storage & Fulfilment: Experience flexibility and reliability with our virtual warehousing and fulfilment services. Our storage solutions are tailored to your needs, providing seamless operations and peace of mind. Haulage: Rely on our modern haulage fleet for dependable transportation nationwide, seven days a week. From lightweight cargo to heavy loads, our versatile fleet handles weights ranging from 1 to 26 tonnes. Dedicated Contracts: With over 25 years of experience, we specialize in partnering with major organizations, public sectors, and local governments. Our contracts team offers expert bid preparation and logistical planning, available 24/7, 365 days a year. At Courier Logistics, our mission is to deliver excellence in logistics solutions, ensuring your parcels and freight reach their destination securely and on time. With our unwavering commitment to customer satisfaction and reliability, you can trust us for all your delivery needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

99 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service dealing with my pallet delivery. Driver was excellent and lovely to talk to. Will definitely be using this service again and will certainly be recommending to family and friends.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

I experienced a very high standard service from Kim, the support i received was efficient and thorough. Kim had exceptional customer service skill's and product knowledge, which made the TSS process declaration appear simple. She is valuable asset to your service team.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Driver helped load pallets!

Our collection driver, Alan, saw we was struggling, as our wrapping machine was broken, so he came into the warehouse to support the team so that all pallets were wrapped and loaded onto our stand trailer. Excellent service from the driver.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute shambles of a company

Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, they call on arrival then failed the delivery, wouldn’t answer the phone, sent an email complaining to no response. DO NOT USE THIS COMPANY

October 10, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi Andrew,

Thank you for your feedback. We sincerely apologise for any inconvenience you have experienced. We strive to provide excellent service every time, and we're sorry we fell short in this instance.

Please know that your concerns are being taken seriously. To help us look into the issue further, could you kindly forward the original email you sent to us or let us know where it was sent? You can reach out to us directly at customeroperations@courierlogistics.co.uk .

Kind Regards,
Harvey

Rated 3 out of 5 stars

Overall good service

Overall good service, but let down on occasion by drivers not following instructions and or clearly not going too or trying to get to the correct location.

June 18, 2024
Rated 5 out of 5 stars

20+ Years and counting...

We've done business with Courier logistics for over two decades now for our national deliveries and for storage. They have always offered fantastic customer service whenever it's been needed and the storage warehouse team, in particular Julie, are fantastic in service and ensuring our goods are returned as quickly as possible. Their storage facility is clean and organised and we've never had any issues with Collection/delivery drivers. Can't speak highly enough of them.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Alan the delivery driver was incredibly…

Alan the delivery driver was incredibly helpful in placing my double height order of oak logs for me next to my garage, this was very much appreciated as we share a drive with our elderly neighbour. Highly recommend this company and driver, thank you…

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Alan was fantastic!

Alan was fantastic! Even though the address was wrong he still managed to find me. Not only did Alan help me lift the door to the back of my home but he also took the palet away with him.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service 5 Stars

All my interactions with this company have been 5 stars from speaking to Natasha on reception to the delivery driver who reverse all the way down my road so that he could get on the drive to unload exactly where I needed the pallets. Thank you I wish everyone was so helpful.

February 1, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for the fantastic 5-star review. We're happy to hear about your positive experiences with our customer service and delivery driver. We'll be sure to pass this message along. We're here to help anytime you need us.

Thanks for the feedback!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I made several bookings with Courier Logistics - all their couriers arrived early and were extremely friendly. They were very patient and took great care over each delivery. Highly recommend!

January 23, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi Benedict, thanks for taking the time to share this fantastic feedback with us! We'll continue to deliver with care and look forward to serving you again.

Rated 5 out of 5 stars

An extremely reliable professional…

An extremely reliable professional service.
very punctual and nothing is a problem for them.
The Staff are fantastic

Hats off to Tracy, Callum and Andy

5 star service

January 26, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for your kind words and the 5-star review. We're glad to hear you found our service professional and reliable! We will pass your appreciation on to the team.

Thanks again for the feedback!

Rated 5 out of 5 stars

Premier Couriers

Absolute pleasure to deal with Courier Logistics. The staff are always helpful, cheerful and professional and have never let us down. They are our go-to contact for dedicated vehicles and provide a first class service every time.

January 18, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi Janet, thanks for your great review! Providing a helpful and professional service is what we strive for, and we're glad to hear we've met your expectations consistently. We appreciate your trust and look forward to serving you again in the future!

Rated 5 out of 5 stars

Very professional and good time…

From the Dove Valley Practice. Very professional and good time keeping. Alex our collection man is very friendly and polite and always punctual with a smile on his face.

January 18, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi Daisy, thanks for the 5-star review! We're here to keep things running smoothly with a smile. We will pass your words on to Alex.

Thanks again and we look forward to working with you in the future!

Rated 5 out of 5 stars

Exemplary Professionalism and Speed!

Courier Logistics stands out in the courier service industry, excelling in professionalism and speed. From the outset, their customer service exudes efficiency and clarity. Highly recommended for their impressive delivery speed and unwavering reliability.

-Matt from RF

January 17, 2024
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi Matt, thanks for the fantastic review! We're thrilled you found our service fast and professional. At Courier Logistics providing efficient and clear customer service is what we aim for.

Looking forward to serving you again soon. Thanks again.

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