Courier Logistics Ltd Reviews 99

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

The internationals team are friendly, responsive and helpful. They know their stuff and make the whole process much smoother, as well as saving us a lot of time and keeping costs down. They are... See more

Rated 5 out of 5 stars

Mercury have used Courier Logistics for years now and they provide first class transport accross the board. There's incredible customer service from Natasha & Kim even if I start most conversa... See more

Rated 1 out of 5 stars

Multiple times this company has failed to deliver! Three times in three months never mind the previous times. Followed tracking on the map and they were less than 50 metres away. Unlocked the door i... See more

Rated 5 out of 5 stars

After being let down by other courier companies, we switched to Courier Logistics, who have bent over backwards to help us out. Very reliable! Major plus point is being able to speak to someone over... See more

Company replied

Company details

  1. Logistics Service
  2. Cold Storage Facility
  3. Courier and Delivery Service
  4. Courier Service
  5. Storage Facility
  6. Transportation Service

Written by the company

Our Services Courier Logistics specializes in a comprehensive array of logistics services designed to meet the diverse needs of our clients. Our offerings include: Express Same-day Delivery: Need your parcel delivered urgently? Our team ensures swift collection within 60 minutes of booking, providing secure and reliable same-day delivery services across the UK. With real-time tracking, you stay informed every step of the way. Overnight Parcels: As a trusted depot within the APC network, we guarantee efficient overnight parcel delivery. Our commitment to exceptional customer service means you receive personalized support and local account management. Overnight Pallets: Leveraging our membership in the Pallet-Track network, we fulfil pallet delivery requirements nationwide. Whether full or part load, our dedicated local team and reliable fleet ensure prompt delivery with overnight and economy options available. International Delivery: Shipping internationally doesn’t need to be complicated. Our dedicated international team supports businesses with road, sea, and air freight solutions worldwide. We take a proactive approach, helping you get documentation, customs requirements, and routing right before your goods move. From one-off shipments to ongoing global distribution, we focus on making international delivery more reliable, cost-effective, and straightforward. Storage & Fulfilment: Experience flexibility and reliability with our virtual warehousing and fulfilment services. Our storage solutions are tailored to your needs, providing seamless operations and peace of mind. Haulage: Rely on our modern haulage fleet for dependable transportation nationwide, seven days a week. From lightweight cargo to heavy loads, our versatile fleet handles weights ranging from 1 to 26 tonnes. Dedicated Contracts: With over 25 years of experience, we specialize in partnering with major organizations, public sectors, and local governments. Our contracts team offers expert bid preparation and logistical planning, available 24/7, 365 days a year. At Courier Logistics, our mission is to deliver excellence in logistics solutions, ensuring your parcels and freight reach their destination securely and on time. With our unwavering commitment to customer satisfaction and reliability, you can trust us for all your delivery needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

99 reviews

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Rated 5 out of 5 stars

Excellent Storage Facilities

We have been using Courier Logistics for storage for over two years now, but this is the first time I have visited their warehouse. It is such a well organised, clean and safe storage depot that I would not hesitate to recommend them. The purpose of my visit was so that our auditor could do spot checks, and as our stock is so well stored we were dealt with very quickly. Special mention to Julie and Neenah for their efficiency

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

exceptional service and incredibly helpful team

My Names Jack Ansell, I have been working closely with Courier logistics in Dinnington since starting work for Aqua Free UK over 18 months ago, the service we have received as a company has been beyond exceptional. we have a very communicative relationship which is down to Julie & Neenah, no request has ever been too small for them to help with and have gone above and beyond for us many a time when we have needed it. its been an absolute pleasure working with them and courier logistics as a whole, long may it continue.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Palletrack outdoes the competitors

We have been using Palletrack after our previous pallet carrier caused numerous damages to our goods. Palletrack are extremely helpful in many aspects and in the 2 1/2 yrs we have used them we have had no reports of any damage or losses. The drivers are polite, efficient and will load via the tail lift if FLT drivers are not on site. Fabulous service from all aspects and a very easy system to use for bookings. Thank you for a wonderful service.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from courier logistics / APC. Both drivers I've seen have been friendly, helpful and polite. I missed the delivery and the customer service was brilliant.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Alan was amazing

Alan was amazing. Friendly, polite, really helpful.

November 23, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for the 5* review, I'm sure this will make Alan's day. We will be sure to feed this back to the team.

Rated 5 out of 5 stars

Friendly helpful driver

Friendly helpful driver. Always turns up on time. What more can you ask for. X

November 22, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for the 5* review, we will be sure to feed this back to the team.

Rated 5 out of 5 stars

Always pleasant to deal with and…

Always pleasant to deal with and helpful unloading deliveries

November 15, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for the 5* review and for taking the time to share your experience with us.

Rated 5 out of 5 stars

Courier Logistics Rotherham

We have been using Courier Logistics for about 4 years now. Having used many other couriers before and still currently do. I cannot rate Courier Logistics highly enough as they go above and beyond for us for every delivery they do for us. The customer services are fabulous and any issues are resolved quickly and efficiently. If you are looking for national courier then Courier Logistics are a definite recommendation from us here at Mercers Furniture.

November 14, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Wow a 5 star review indeed. We will feed this back to the team!

Thank you Gary, we look forward to working with you for many years to come!

Rated 5 out of 5 stars

On time

On time . Great delivery guy
Thanks

November 1, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you Dave

Rated 5 out of 5 stars

My company has been using Courier…

My company has been using Courier Logistics for several months now and we can honestly say we have had no issues whatsoever. They have great customer service, their portals are very user friendly and easy to navigate and we have had no issues with our goods being delivered damaged, late, or not in full, unlike our previous transport company. Elisa, who has supported us from day 1 is fantastic, and is really supportive, and I would recommend her and the company to anyone.

November 14, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for your kind review George, taking the time to let us know what you think really does mean a lot. We have already passed on your comments to Elisa and as you can imagine she is over the moon.

We look forward to supporting you for many years to come.

Rated 5 out of 5 stars

Fantastic service

Fantastic service
At Keylink we have used Courier Logistics for many years, their service is second to none and the customer service team is always there to help if needed. Highly recommended.

November 13, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Morning Julie, thank you for your great review, we will be sure to share this with the team. Customer service is key at Courier Logistics and even though we enjoy great feedback like yours, we are still constantly working on projects to further enhance our offering.

Take Care

Rated 5 out of 5 stars

Spot on

I have just received a delivery which came via APC but was delivered by Courier Logistics as I believe that they are the local agent for APC. I have to say the driver was smart in appearance and the parcel was delivered on time. What more can we ask.

Thank you

November 13, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi Jackie, Thanks for taking the time to share your great feedback with us! We're glad that you are pleased with the service we have provided for you. We appreciate the feedback!

Thank you.

Rated 1 out of 5 stars

Still waiting for a parcel that was…

Still waiting for a parcel that was ordered the beginning of October, tracking hasn’t been updated in almost 2 weeks. I’m getting concerned that it’s a scam

November 11, 2023
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Afternoon Kimberley, sorry to hear that you are experiencing issues with your delivery. Could you please send us your consignment number to info@courierlogistics.co uk so we can investigate and get back to you?

Thank you

Rated 1 out of 5 stars

PLEASR Don't use this company

Don't use this company, I know its tempting because they are cheap but the are cheap for a reason. They won't give you all the details about collection, they won't give you information about delivery, they will keep your item stored somewhere for week, my item in a dirty damp warehouse "if the damage they caused is anything to go by" they didn't turn up on the day, left me sat waiting with no communication. I had ti call then 4 times before they could tell me "delivery this week sometime"
I've been let down by this company & disappointed in them & shiply.

September 15, 2022
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Thank you for making us aware in regards to the service in which you have received. Please could ask you to send us some more information in relation to the consignment number so we can further investigate this.

Rated 1 out of 5 stars

FN17 LWM

FN17 LWM

Parked his huge van totally covering a bicycle lane with a ramp to get onto the pavement, but he covered the ramp too which was totally unnecessary. Tried to have a word with the driver about leaving enough space for an alternative route. He just laughed and ignored me. Obviously the drivers this company employs have no consideration.

September 23, 2022
Unprompted review
Courier Logistics Ltd logo

Reply from Courier Logistics Ltd

Hi, thank you for bringing this to our attention. Please could ask you to send us some more information in relation to the date, time and location of this so we can further investigate this.

Rated 1 out of 5 stars

This is not a reliable service

This is not a reliable service. It has taken 2 weeks and still no divery of important educational documents. No cards or information left. A promise to deliver and not fulfilled. DONT USE THEM

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

We have been using Courier Logistics…

We have been using Courier Logistics for a few years now for deliveries and pallet storage, they have always been extremely helpful in dealing with any problems that have occurred and have gone above and beyond in adapting there services to help us out whenever we have needed it

November 25, 2021
Unprompted review

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