Courier Logistics Ltd Reviews 99

Excellent courier, cannot fault. Received a time slot for delivery.

Good quick delivery at exactly the time they said!

Where do I even start with this company? After looking for a courier service for our business we came across courier logistics, they were local to us, and they offered overnight shipping, we thought we'd hit the jackpot! However we weren't aware that this company have an extroridany talent for swerving their way around ever answering any questions with a straight answer. honestly, they could put any politician to shame. I'm sure learning to dodge questions like Boris dodges the hairdresser must be part of their company training! I digress.
After being being sucked in by their super shiny, enticing honey trap, we sent our first lot of parcels with them and everything went smoothly, however It was like one of those first dates where you're suckered in by the big pearly white smile, and the striking personality, only to later find out that the pearly whites were actually dentures, and the striking personality was actually just 10 shots of vodka talking.
Then comes round 2... 1 damaged parcel, and a couple of parcels were delivered late. Its not the end of the world, I mean, even Brad Pitt has flaws, so we let it slide.
Round 3... 1 damaged parcel, and a large amount of orders not delivered for 5 days despite us paying for an overnight service. It was at this point that we discovered that we had not infact found a great local company, what we had in fact stumbled across was a game of poker, one we didn't sign up for and in which we kept losing, despite always having the best hand.
As always, like an ex who's on their 100th chance, we were promised it was a mistake, they'd do better, they'd put it right and slap a big shiny bow on it for good measure, and like an unsuspecting carp in a fishing lake, we fell for it hook line and sinker.......
More parcels lost, more parcels damaged, parcels delivered to the wrong address, contents missing from parcels, parcels not being delivered for up to a week, all while being charged £9.45 per parcel for the privilege. After complaining to our account manager numerous times, being talked over, and her giving us more excuses than a child whos dog has eaten their homework, she finally slipped up and admitted that they couldn't honour the overnight service. Apparently we had been sent an email about this 6 months before our business even existed. Now I'm no clair voyant expert, I've never used a crystal ball, but for them to know that we would become customers of theirs 6 months before we even opened our business is either a little far fetched, or they have a serious talent for seeing into the future, and if that's the case, then quite frankly they are in the wrong career. What they infact meant was that, they already knew they couldn't guarantee an overnight service well before we signed a contract with them, despite them guaranteeing us an over night service and thus charging us for one. TUT TUT.
As for the lost/damaged parcels we were just met with more long winded excuses and an overly familiar promise of 'we will look into it'
Still to this day, almost 3 months later we have not been reimbursed for any lost, damaged or late parcels, despite us having numerous disputes open with courier logistics, and us having to refund our customers hundreds of pounds. Gone are the days of the question dodging politicians, instead we are met with a wall of deafening silence, and left with deep empty pockets. It's almost like the 'ever sorry' ex is now ghosting us after finding a new unsuspecting target ......
So my advice to anyone reading this is, if you wouldn't enjoy a game of poker with Boris johnson and your ex, in which you lose your hard earned money then this company probably isn't for you. However, if you have money to lose, enjoy playing hide and seek with your parcels, and take enjoyment in writing emails that never get read, then courier logistics is the perfect company for you.

Had a delivery today on a pallet, the driver (Nick) was excellent very professional he really help me out by taking the pallet all the way up the drive.
Thanks for all your help Nick.
Well done Courier Logistics Ltd.

Staff went Above and Beyond to Resolve an Issue

I had a package with contents that were irreplaceable and had significant value and this company went above and beyond with their additional repackaging and boxing of them to ensure they made it to their destination in one piece.

My experience with them has been positive, and their ability to deliver quickly very impressive.

Thank you to all the team for your help.

Awful stuff. They failed to deliver a package twice (wasting my time waiting in for them), despite having my full address, mobile phone number and Three-Words location, and then on the third attempt delivered it to someone called 'Lee' at an address that isn't my address here. I don't even know anyone called Lee around here. I'm presuming that delivering packages to the people they are meant for at the addresses they are addressed to is quite important for a delivery company? Apparently not. The first delivery attempt failed as the driver couldn't find my house. The second failed as the drivers stop work at 15:30 so he just took it back to the depot! Third time? Just give it to someone else at a different address. No birthday present for me then. AVOID!

Ordered a tv from Reliant Direct via Amazon on 4/10/2020, delivery scheduled for 7/10/2020 between 07:00 & 1900. Took a day off work for this, it didn’t arrive.
Contacted the local depot the next morning to be told, “the driver couldn’t fit it onto the van” but it would be delivered between 13:52 & 15:52 that day.
It wasn’t.
Called the depot again and was told “the driver couldn’t complete his deliveries as he had to start his collections”.
I then told them NOT to deliver the tv, but to return it to Reliant Direct.
This morning, (10/10/2020), two delivery men from Courier Logistics, (APC), turned up with the tv!
I informed them what had previously happened and told them I would not accept the delivery.
They left, with the tv.
After having missed two delivery slots, totalling 14 hours, turning up unannounced, (after having been told to return the item to Reliant Direct), is totally unacceptable.
What a cowboy outfit!!!!!

I was unfortunate enough to have this company to try to deliver to my things bough on ebay twice... both times they claimed that the driver attempted delivery (a lie), left a card (another lie) and because no one was in (cmon... both deliveries were at the peak of the lockdown) had to take the parcel back to the depot.

I have cctv on my property, so I checked both so-called delivery attempt ... no one came...

What was even more annoying when I drove all the way to Brotherhood to pick it up from there (which I was told to do by a nervous lady over the phone after having waited for around 40 minutes on hold), there was a piece of paper stuck to the door saying that no collections can be made...

Fortunately, I got my parcel 'no collections' or not... but would certainly avoid this courier company going forward...

I noticed an increase in the quality of customer service. Not everything is available for the first day, but 92% of the delivery is the next day.

Updated:
I was contacted by the customer service through as below and the guys were really nice and deserve five stars, but the system that caused the problem doesn't.
They kindly upgraded my parcel and it as delivered just now (Saturday morning)

Original review:

They tried to deliver a parcel few days ago, and they left a card,I rearranged deliver for Saturday as I was given this option by the system and I received a confirmation email .
We received a message yesterday that they tried to deliver again, but there was no card left and of course we were not expecting it in tray day.
Today I tried to call which was a long waiting with no answer,I tried the chat and they asked for a proof of my redelivery as they said that they won't deliver on Saturday, they were not helpful and they refused to deliver today, and the earliest is Monday.
Obviously they have a dysfunctional online and customer service system and they don't want even to help to correct their own mistake

Waited in all day today for a delivery as i was emailed to say it would be delivered today its not arrived ive rung the company and my items are not even out for delivery today what a waste of a day off work now got to reschedule another day off work not happy consignment number 0021566 postcode s445ay x have the email as proof

Just want to thank the driver John who delivered me a pallet of wood pellets today in Greenhill. The wooden pallet was damaged and could not be taken off the lorry. He unloaded half the bags - and there were a lot! to make it lighter so delivery could take place. The sun was blazing down and it was really hot. Such a helpful and pleasant bloke. Hope this feedback gets to him and his manager. It would have been easy for him just to take it back to the depot. Thanks a million. AG

Should have received item on Thursday 27/6/19, driver could not find my address. Rearranged delivery to a different address that might be easier for the courier to find (and paid £15.99 extra) to 'guarantee' delivery before 10:00hrs on Friday 28/6/19. It's now 15:00hrs and the parcel still has not arrived....
Update: Fri 16.30hrs a same-day courier delivered a replacement item, hurrah. The original item has still not been delivered, although the courier attempted to deliver to the same address he could not find yesterday (unfortunately no phone call to let me know this otherwise I could have explained / met him)
Mon 1/7/19 received a phone call from a lovely customer services manager to discuss issues. It seems instructions were not sent / received at various points during the process (other depots may have been involved in this, but not Rotherham, they told me) which led to the whole ensuing hoo-ha. I have upgraded my review as a result of the phone call and as a result of fact-finding from our supplier, but still do not feel the whole experience / service level warrants a '3* - average'.

I had the worst experience with this company. I'd ordered an item which was to be delivered by them - it arrived so badly damaged it had to be replaced. Pallet track / Currier logistics accepted responsibility for the damaged item and assured me that they'd pay for a replacement. I needed this replacement item urgently, so had to order it myself and the assured me that I'd be reimbursed. This was over a year ago, and I've heard nothing back from them, despite regularly chasing them. This has had an effect on my personal finances, and has caused me an immense amount of stress. I'm still owed over £500, and will continue to follow up.

Great service always there to help. Easy to operate the system.

super service.

very quick and alweays deal with the call or enquiry

The Customer Service received from Becki @ Courier Logistics Ltd was 110%. Whilst the error was our end for not including instructions on the initial order, she pulled out all possible stops to assist and resolve our problem in order that we could keep our customer happy too.
Thanks Becki!

Tina Gallacher - PDM

Courier Logistics / APC overnight have refreshed our outlook on couriers - they go above and beyond to ensure that all deliveries are completed. Their communication is impeccable and as a business you are always kept in the loop. I cannot express enough my appreciation of having a company that want to work alongside you to give the best customer experience. Their services offered are up there with the leading big brand couriers however they execute at a much higher standard. I am very happy to have taken Courier Logistics on board and look forward to a positive future working together alongside them.

Brilliant services and very friendly staff- Highly recommended with competitive pricing

Professional and reliable service, highly recommended