Shocking service, drivers are completely rude and have no respect for other peoples property. Staff don’t care as they’re probably over worked and under paid. They have no complaints procedure and adv... See more
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As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more
I ordered 1000 litres heating oil from Craggs the day after Trump started his Iranian (mis)adventure, with a delivery date anything up to 12 days later. As the days went by, media reports said heat... See more
Have been using Craggs for boiler service for a number of years without issue. This year however I wasn't impressed as the engineer appears to have been given targets on upselling unnecessary products... See more
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
3.6
Average
137 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
Excellent service, always reliable. Deliveries as planned.
Good price deals.
July 29, 2020
Unprompted review
Reply from Craggs Energy
Hello Celia,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Central heating Oil Delivery
We have been using Graggs Energy over the last 5/6 years they have always kept prices competitive and delivered on time which is all you can ask for and expect. Office staff are helpful and there drivers are always polite and attentive whilst carrying out their duties.
July 29, 2020
Unprompted review
Reply from Craggs Energy
Dear Alan,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
We have used Craggs energy for a number…
We have used Craggs energy for a number of years, and found them excellent. When placing an order, the staff are pleasant, and efficient - prices are very competitive, and the delivery drivers do an excellent job, and are always helpful, and friendly. They also did an excellent job, when we had a new tank fitted
July 29, 2020
Unprompted review
Reply from Craggs Energy
Dear Rosemary,
Thank you very much for taking the time to leave us a review and provide feedback.
Comments like this really mean a lot to us and we look forward to working with you again!
Hope you have a lovely day,
Craggs Energy
Reliable Service with competitive…
Reliable Service with competitive prices and friendly, helpful Drivers. I have used Craggs for Heating Oil for several years. Well done!
July 28, 2020
Unprompted review
Reply from Craggs Energy
Hello Ian,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Excellent service
Excellent service, friendly drivers and reasonable prices. No complaints at all
July 28, 2020
Unprompted review
Reply from Craggs Energy
Hello Janet,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Good service!
Craggs Energy have been delivering heating oil to us for many years. We live in a remote situation with difficult access. Craggs have reliably delivered fuel to us using one of their smaller tankers through out the year. In my opinion they run a very efficient service.
July 28, 2020
Unprompted review
Reply from Craggs Energy
Dear David,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Fab staff very helpful and …
Fab staff very helpful and professional, it's always a reliable and speedy service. Used for many years and will continue to do so.
July 28, 2020
Unprompted review
Reply from Craggs Energy
Dear Ms Simpson,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Rangeklean
Cragg’s energy offer me such a great service. They call when my tank is getting low and arrange a delivery so that I never run out. This is vital in our winter months. I use the Rangeklean additive, as it reduces the amount of soot generated, and I’ve not had any problems from the aga since. It is well worth it and I thoroughly recommend it, and Cragg’s.
July 22, 2020
Unprompted review
Reply from Craggs Energy
Hello Catherine,
Thank you very much for taking the time to leave us a review and provide feedback.
Comments like this really mean a lot to us and we look forward to working with you again!
Hope you have a lovely day,
Craggs Energy
Very good service
Very good service. Delivered slightly quicker than the 10 days. Also, no problem delivering despite difficult access.
July 22, 2020
Unprompted review
Reply from Craggs Energy
Hello David,
Thank you very much for your review and comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Firstly a competitive price is always…
Firstly a competitive price is always a guiding factor when choosing a supplier and Craggs, who have to make a living themselves, are ahead in this field 👏 Secondly their friendliness and professionalism puts the cherry on the well made cake 🎂... keep up the good work 👍
July 21, 2020
Unprompted review
Reply from Craggs Energy
...And customers like you are the icing on our cake!
Dear Ken,
Thank you very much for your review and kind comments!
We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.
With kind regards,
Craggs Energy
A Satisfied Customer
After several years with another company I switched to Craggs two or three years ago. At first it was price - far cheaper than competitors, but now it is not only price but also the real helpfulness and friendliness of the staff whenever I need to talk to the office. Furthermore they are prompt in delivery, almost always delivering before the anticipated date.
July 21, 2020
Unprompted review
Reply from Craggs Energy
Dear Mr Heal,
Thank you very much for your review and kind comments!
We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.
With kind regards,
Craggs Energy
Shopped around for the best deal for…
Shopped around for the best deal for household fuel and craggs were the best.delivery prompt and efficient.
July 3, 2020
Unprompted review
Reply from Craggs Energy
Dear Mrs Hilton,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Fast delivery at a good price.
Fast delivery, good price. Friendly no fuss delivery.
July 2, 2020
Unprompted review
Reply from Craggs Energy
Dear LP,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Good competitive quotes
Good competitive quotes, delivery on time and friendly, helpful service from a local company. I’ve used them several times now & will do again.
July 2, 2020
Unprompted review
Reply from Craggs Energy
Dear valued customer,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
With kind regards,
Craggs Energy
Excellent service from start to finish
Excellent service from start to finish.
Placing my oil order on the phone was very pleasant and clear, the price was in-line with different suppliers. They contacted me the day before delivery to confirm delivery would take place in the next 24 hours. Would highly recommend and would definitely use again.
July 2, 2020
Unprompted review
Reply from Craggs Energy
Dear Lorraine,
Thank you very much for your review and kind comments!
We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.
With kind regards,
Craggs Energy
Reply from Craggs Energy
Hello John,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Very good company to deal with
Very good company to deal with, very happy with all aspects of service.
July 2, 2020
Unprompted review
Reply from Craggs Energy
Hello Patrick,
Thank you very much for your review and kind comments!
We hope you have a lovely day.
With kind regards,
Craggs Energy
Great team 👍
Great team and their online ordering system make repeat oil ordering easy! Wouldn’t hesitate to recommend them 👍
July 2, 2020
Unprompted review
Reply from Craggs Energy
Hello Andrew,
Thank you very much for your review and kind comments!
We are so grateful to receive recommendations like this from our customers and we hope to work with you again in the future.
With kind regards,
Craggs Energy
Superb Service from AJ
We have recently started to use Craggs for our company and service has been spot on, superb prices from the funniest sales agent you will ever speak to, AJ is always a pleasure to speak to and very knowledgeable, has got me out of the mud on more than one occasion. i hope Craggs appreciate this young pup.
July 2, 2020
Unprompted review
Reply from Craggs Energy
Hello Dan,
Thank you so much for your valed rating and review, we'll pass your comments onto AJ who I'm sure will remind us daily that 'he is the funniest sales agent' and yes we sure do appreciate him :) Our determined colleagues and loyal customers like you really do make the difference!
We hope you have a lovely day.
Craggs Energy
Easy to deal with
Easy to deal with, prices are usually on the mark and deliveries arrive on time. What more do you need?
July 2, 2020
Unprompted review
Reply from Craggs Energy
With customers like you Steve, what more do we need!
Thank you so much for your valued review and comments :)
Hope you have a fantastic day.
With kind regards,
Craggs Energy
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