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CREATE Fertility - St Paul's Reviews 

257
TrustScore 4 out of 5

3.8

150 Cheapside, EC2V 6ET London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Words cannot express our gratitude to Create Fertility. We had been trying for several years and when we decided to go privately, we came across your Clinic. From the very first moment we steppe... See more

Company replied

Rated 5 out of 5 stars

Today I had my embryo transfer at the clinic, and I would like to express my heartfelt gratitude to the entire team. Everyone was incredibly kind, respectful, and caring. Thank you from the bottom... See more

Company replied

Rated 1 out of 5 stars

Dreadful care - this is a factory. Impossible to speak to a doctor, no one answers the phone, reception staff are rude and obnoxious, I was given the wrong medication and no one noticed until I quest... See more

Company replied

Rated 5 out of 5 stars

I had hard journey did two icsi cycle. First cycle failed then did second one but yes create team is amazing they are very caring and very helpful specially doctor Archana and doctor Arti as well doct... See more

Company replied


Company details

  1. Fertility Clinic
  2. Fertility Physician
  3. Sperm Bank

Written by the company

As part of the world's leading fertility group, we combine global expertise with personalised fertility treatment from your caring local team, to achieve exceptional success rates.


Contact info

  • 150 Cheapside, EC2V 6ET, London, England, United Kingdom

  • 0203 319 9490

3.8

Great

TrustScore 4 out of 5

257 reviews

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Replied to 72% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(257)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding

The doctor the staff everyone was so humble and helpful throughout the treatment .

December 27, 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Ujala,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Quick respond

Efficient in answering any questions. They learnt the cycle well and changed the treatment when needed and advised accordingly.

March 6, 2024
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Reply from CREATE Fertility - St Paul's

Hi Anees,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Trust the process

I am grateful to all the Consultants and Nurses at Create Fertility- without you all, I wouldn’t be sitting here with my baby girl in my arms writing this review.
We were supported and listened to and hope was given- despite being told we required donor eggs.
I learnt that I needed to trust the doctors, trust in the process and trust in my body. Have faith!

December 18, 2024
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Reply from CREATE Fertility - St Paul's

Hi Priya,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Pauls clinic team

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

First and second round both worked

I had my first time round had a girl with abc/create 2nd time round fell pregnant. Absolutely over the moon the staff are amazing.
I love the fact it was the same doctor that done my transfer both times thank you Dr Kulkarm

October 8, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Mina,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Paul's team.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Great experience!

The Dr. made me feel super comfortable during my scan, took the time to explain everything and made the whole experience seamless. All the staff were great. Would highly recommend.

November 12, 2024
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Reply from CREATE Fertility - St Paul's

Hi Miss Lawlor,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

The successful of my procedure

The successful of my procedure, the staff’s commitment and welcoming.

November 8, 2024
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Reply from CREATE Fertility - St Paul's

Hi,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Successful IVF…

The doctors understand my body system based on test results and gave the best protocol for the treatment.

January 8, 2024
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Reply from CREATE Fertility - St Paul's

Hi Tosin,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

I highly recommend Create

Had a great experience at St Paul's clinic, i have been looked after very well. We have now a boy, and im so glad i met that amazing staff

November 4, 2023
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Cansu,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Pauls clinic team!

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Much appreciated for the support

We would like to thank create fertility for second time by looking after me through the process and it resulted to a healthy baby boy and now we we have a boy and girl and we are looking forward to use the rest of our embryos.
Anyone looking to have a baby ,can contact the clinic they are very popular with mild hormone treatments.
Thank you Create Fertility for all the support.
Best of luck for anyone starting the treatment process.

December 27, 2023
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Reply from CREATE Fertility - St Paul's

Hi Nour,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Pauls clinic team!

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

St Paul’s experience Egg collection

Had my egg collection at St Pauls and had the best care. Everyone was so kind, explained everything. Would like to say a special thanks to my main nurse Krystal (and the other nurses who I can’t remember the name of sorry!) who introduced herself with a smile, accompanied me to theatre and made sure I was pain free post the procedure. Genuinely 10/10 care. Thank you.

September 18, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Chloe

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 2 out of 5 stars

Great Medical team, very poor admin!

Create’s medical, nursing and surgical team were brilliant and during my appointments and procedures made me feel totally at ease. We never saw the same doctor twice would be my only feedback, but the people we did see were always great. Sadly the admin team really let Create down. The communication was poor, I chased basic information and the only way to get to speak to someone was to withhold payment so they called you! We also had some bad experiences, for example, after my first round I was told I was pregnant and then told I wasn’t a matter of minutes later on another call. If it wasn’t for the head of nursing (Chriss) we would have left Create. Her support, understanding and dedication to getting our questions answered in areas outside of her remit were hugely appreciated. We are so so lucky that a few rounds in we managed to fall pregnant and now have a beautiful 7 week old baby boy, which in the end is all that matters, it would have just been wonderful if our experience with Create wasn’t so frustrating, adding to an already stressful time.

August 31, 2023
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Reply from CREATE Fertility - St Paul's

Hello Kelly,

Thank you for sharing your feedback about your experience at Create. We are thrilled to hear about the arrival of your beautiful baby boy and appreciate your kind words for our medical, nursing, and surgical team. It’s wonderful to know that they were able to provide you with the support and care you needed during your appointments and procedures.

However, we regret to learn about the challenges you faced with our administrative team. We understand that clear and timely communication is crucial, especially during such an important and emotional time in your life. We are sorry for the frustrations you experienced and acknowledge that we need to improve our communication protocols to better serve our patients.

Ensuring that our patients feel informed and supported throughout their journey is a priority for us. We’d like to reassure you that the circumstances of your experience are being reviewed by members of our team

We’re also grateful for your recognition of Chriss and her efforts to provide assistance beyond her typical responsibilities. We will make sure to pass along your appreciation to her.

Thank you once again for your feedback. We wish you all the best in the next steps of your journey,

CREATE Fertility

Rated 1 out of 5 stars

I do not recommend this clinic

I do not recommend this clinic.

They were very poor with communication and difficult to get hold of. IVF has very critical timelines so you need a team who you can speak to easily. There were times when we would wait days for a response. There was also conflicting advice and a misdiagnosis. We went to another clinic and had a much better service there. Our treatment at the other clinic was successful and I put this down to a better protocol for us, better listening and less stress vs. Create.

They also took too long to send over our medical notes.

October 2, 2023
Unprompted review
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Reply from CREATE Fertility - St Paul's

Hi Holly,

We're sorry to hear you have not been happy with your experience with us. Our team aims to provide quality care to all patients and we regret that you felt this was not the case for you. We would like to assure you that members of our team are team are taking steps to investigate the circumstances of your review and will be in contact regarding this.

Wishing you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

fantastic

Create were fantastic, good communication throughout; with a sensitivity to the journey of IVF.
We had one unsuccessful transfer and sit writing this with our 6-week old daughter and are so grateful to create for making it all possible.

December 8, 2023
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Rob and Sarah,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our team!

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

We had such a brilliant experience with…

We had such a brilliant experience with Create from start to finish. Lauren, our patient coordinator, helped us throughout. Every appointment was comfortable, calm and reassuring. Every single person we came into contact with, reception staff, doctors, nurses, anaesthetists etc treated us with such kindness. Could not recommend enough. No question felt stupid to ask, the support we received was amazing. As a same sex couple, a thoughtful and aware environment was super important to us, and Create really delivered on this front also.

August 7, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Emily,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 1 out of 5 stars

I don’t recommend this clinic.

I don’t recommend this clinic.
I have 4 embryo transfer , all failed. They didn’t do all the blood test, investigation, after 2 failed embryo transfers they give me injections, but without any progesteron blood test🤦
First I was at Abc clinic, after 2 failed embrions they said to me” we don’t know why, you have to go at create fertility “ . Basically the let me in stand by, without any answers.
First they ask for money, after you have to call them for next step.
Very disappointed, definitely I don’t recommend. Inexperienced.

July 23, 2024
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Reply from CREATE Fertility - St Paul's

Hello Nicoleta,

We're sorry to hear you have not been happy with your experience with us. We aim to provide quality care to all patients and regret that you felt this was not the case for you. We apologise if you felt reasonings for any changes to your treatment protocol were not explained affectively. We understand that members of our team have been in contact to arrange an appointment time that suits you. If you would like to receive any further support regarding your experience please contact our team at support@createfertility.co.uk.

We wish you all the best in your next steps.

CREATE Fertility

Rated 5 out of 5 stars

Excellent

Excellent. Clear, friendly guidance and nurses and doctor considerate and caring. Felt looked after throughout whole process.

August 1, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Francesca,

Thank you for taking the time to share your experience and such a lovely review.
We're so glad we were able to support you through your journey.


Wishing you all the best in your next steps.

CREATE Fertility

Rated 5 out of 5 stars

Great clinic, warm staff

July 23, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi JS,

Thank you for the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff and the team that carried out my procedure were amazing, friendly and caring

July 2, 2024
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Garry,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

From the start Create Fertility at St…

From the start Create Fertility at St Paul’s, London we’re understanding, approachable and took me through each step without being overwhelming. Everyone from the reception staff to Nurses and embryologists were amazing, so friendly and gave clear instructions on next steps and what to expect.
My treatment resulted in our identical twin girls! Over half way now and couldn’t be happier.
Thank you to Create and the team

February 29, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hello Sarah,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Rated 5 out of 5 stars

From start to finish Abc Ivf have been…

From start to finish Abc Ivf have been a wonderful service. The staff are polite, kind and very caring. Great option for those wanting a professional service for more affordable price compared to other clinics.

July 3, 2024
Unprompted review
CREATE Fertility - St Paul's logo

Reply from CREATE Fertility - St Paul's

Hi Lucky

Thank you for taking the time to share your experience and leave such a lovely review, we're so glad we were be able to support you on your journey. Congratulations on behalf our team.

Wishing you all the best,
CREATE Fertility!

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