Connely Roberts Mortgage Services Reviews 

416
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions feel straightforward and stress-free. People appreciate the team's ability to clearly explain complex processes and provide reliable advice, often going above and beyond expectations to secure the best solutions. The service is consistently described as excellent, with consumers highlighting the quick response times and efficient handling of queries. Reviewers frequently mention feeling well-informed and supported throughout their journey, noting that the company ensures a smooth and seamless user experience. This dedication to clear communication and prompt action contributes significantly to overall customer satisfaction.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

416 reviews

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5.0

All reviews

(416)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service! As a sole trader, securing a competitive mortgage felt like an uphill battle, but Connely Roberts made the remortgaging process seamless and took the stress away. Adam navigated me through the tough market expertly to find me a good rate. Professional, knowledgeable, and genuinely committed to helping – thank you Adam.

January 6, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a fantastic review. It was great working with you!

Rated 5 out of 5 stars

Amazing Service

Billy has recently helped us secure our mortgage as first time buyers - he took away all of the stress and made the process so simple for us!

He kept us in the loop throughout the entire process and managed to get our mortgage offer super quickly (even over the Christmas period!)

Thank you so much - we will never use anybody else! Can't recommend these guys enough.

January 10, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you are happy with our service and had a stress free process! We look forward to working with you again in the future and best of luck in your first home!

Rated 5 out of 5 stars

Fast and easy process

Billy was fast, efficient and really helpful at advising on the right mortgage for me. Thanks for everything!

January 14, 2025
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Reply from Connely Roberts Mortgage Services

It was great working with you, and thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Great service

Great service - practical and responsive advice.

January 13, 2025
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Reply from Connely Roberts Mortgage Services

Great working with you Michael, and look forward to working together again.

Rated 5 out of 5 stars

The great service team just handled everything with…

The team just handled everything with no stress for me once I gave then the information that they required they took care of the rest

November 26, 2024
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Reply from Connely Roberts Mortgage Services

It's been great working with you on this, and we're glad to hear it reduced your stress at a busy time! We look forward to working together again.

Rated 5 out of 5 stars

I can't recommend these guys enough!!

Billy is amazing! I'm a new client now lifetime client! These guys are super efficient, knowledgeable and go the extra mile to support you throughout the process. I felt like I was their only client. Highly recommend!

December 9, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for the fantastic feedback. Service is extremely important to us, and we're glad you felt supported throughout. We look forward to helping you again when it's time!

Rated 5 out of 5 stars

Great experience

Straight forward to work with, setting the right expectations for me, good communication and turnarounds. Will definitely use again.

December 10, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you Richard, we appreciate your ongoing support and are glad to have been able to help again.

Rated 5 out of 5 stars

Almost two years ago I contacted…

Almost two years ago I contacted multiple mortgage brokers, only to be met with silence. So many of these brokers from large firms to independent brokers simply thought I was too much work or they just didn’t care. A self employed 23 year old in London with only 1 years viable accounts.

Billy was genuinely, needle in a haystack, the luck I had been given to have found him online was unbelievable. For almost two years, Billy helped and guided me on what was needed to get my mortgage. I was self employed and paid myself through an LTD company, although great for many reasons in being set up like this, it meant getting loans and mortgages was almost impossible. Until Billy guided me through the entire process.

He was so patient, knowledgable and caring. For two years!!!!! He would reply to my emails, random phone calls, silly questions. All of it with a kind and caring response that never made me feel belittled or lost in his industry. He liaised with my accountant, advised me on my accounts and so much more.

Billy also refused payment multiple times, he guided me for almost two years through the process and although I offered multiple times, he refused payment. Even a small fee for the hours he’s spent on me to date. He simply said, once I was approved he’ll take the standard fee. His honesty, integrity and genuine kindness is unmatched.

Also to note, he spotted a mistake my accountants made a day before submitting! And also found me a cheaper lender being Halifax and got me approved, saving me £400 a month in interest. I was shocked and still am.

I’m 23, in London and Billy has managed to find me a mortgage with Halifax for a low interest rate, I was approved and completed within 2 weeks of submitting the application. He kept me updated every single day throughout the application, including when I was accepted subject to valuation, final approval and when they simply approved my bank statements. Anything he heard, I was told shortly after, whereas other firms wouldn’t even consider updating you until you’re approved or declined!

In all honesty, his fees are amazing, his quality of service is unmatched, his access to lenders and knowledge of the industry is unlike any others. He knows how the lenders think, will tell you what to expect before making a decision, he get’s you approved and if he believes it’s not viable, he doesn’t let you go. Instead, he’ll say here’s your game plan! What you need to do and how long it’ll take. He does so much for you, if I didn’t meet Billy, I wouldn’t have honestly given up on a mortgage for the time being and kept saving.

Thank you so so much Billy for your kindness, support and knowledge. Will be coming to you for my remortgage and will send anyone and everyone to you. You’re the example for how the industry should be and I’m truly grateful to have crossed paths with you.

I’ve bought my house thanks to you Billy.

December 6, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for the fantastic feedback. You seem to have captured what Connely Roberts is about and we wish you every success in your new home. We look forward to working with you again. All the best!

Rated 5 out of 5 stars

Self Employed / Contractor Mortgage

This is the latest mortgage that Adam has arranged for me (going back over a decade) and my first experience dealing with CR. Both Adam and Billy have worked tirelessly to get the mortgage over the line and I cannot fault their personal service and professionalism (despite the mortgage provider creating many, many hurdles). I’ve never had to chase, have been kept in the loop throughout and the overall experience has been impeccable. Very highly recommended.

December 6, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

It's always a pleasure working with you, and we hope to continue to for many years to come. Thanks for your review!

Rated 5 out of 5 stars

Brilliant Service

I have worked with Connely Roberts on a number of occasions now and their customer service is second to none. They are always willing to go the extra mile to assist you and help the mortgage go through as smoothly as possible. They are experts in their field and truly are the best brokerage I have come across, I would highly recommend them to anyone in need of a mortgage.

December 5, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you Kelly-Anne, its always a pleasure working with you!

Rated 5 out of 5 stars

Exceptional service!

The mortgage advisory service provided by Billy at CRM Mortgages was exceptional. He demonstrated remarkable efficiency and was incredibly helpful, addressing any concerns that arose with promptness and professionalism. The advice he offered was thoughtfully tailored to my specific circumstances, resulting in the perfect solution to help me move forward. I wholeheartedly recommend Billy and his team for their outstanding service and expertise.

November 22, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for the wonderful feedback, we really appreciate your support.

Rated 5 out of 5 stars

CR Mortgages - Excellent experience

CR Mortgages came highly recommended to me and I'm very glad I went with them! Adam and Billy are excellent, very clued up and super approachable and helpful. As a first time buyer their honest approach and expertise was much appreciated

November 9, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

It's been great working with you Mac and we wish you all the very best in your new home!

Rated 5 out of 5 stars

Nothing short of tremendous. Tenacious hard workers who do not give up.

Nothing short of tremendous. My personal situation was looking very bleak, several larger advisor companies had tried and failed to find a product suitable for me. Time and again I was turned away as a small business owner with a complex set of circumstances by companies who claim to have the 'largest market reach'...turned away with excuses, rather they meant to say "its too much work for us and not worth our time" The industry is full of so-called 'experienced professionals' only really interested in easy cases. This is not the case however for Adam and his team. Following a few failed efforts and cold shoulder responses from others, Adam relished in the challenge, Adam and his team are diligent patient hardworkers, not willing to take the first no as the definitive answer. Connely Roberts Mortgage Services are the reason I now can fulfil a dream of owning my own home, without them I would be stuck in the never-ending rental trap. Your money will be very well spent using these real professionals. Their tenacity and perseverance may be what you need to find a mortgage. Nobody else in the industry is such hardworking and genuinely invested their clients. I cannot thank them enough.

November 9, 2024
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Reply from Connely Roberts Mortgage Services

We really appreciate you taking the time to leave such wonderful feedback! We are so pleased to have helped play a part in your next chapter! We look forward to working with you again.

Rated 5 out of 5 stars

Billy has been amazing at helping me…

Billy has been amazing at helping me source a mortgage for my new home, nothing has seemed like too much trouble for him. Really stood out from other mortgage advisers. I would thoroughly recommend!

September 30, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words, we look forward to working with you again.

Rated 5 out of 5 stars

Hassle free

Adam and the team at Connely Roberts are great to work with and get my mortgage sorted in record time!

November 5, 2024
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Reply from Connely Roberts Mortgage Services

Thanks Alex, it's a pleasure working with you!

Rated 5 out of 5 stars

Excellent service

Excellent service, updates regularly and found the best deal for me when another company failed. Would highly recommend

November 4, 2024
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Reply from Connely Roberts Mortgage Services

We are delighted to have been able to find you the right mortgage Jacqui and look forward to working together again!

Rated 5 out of 5 stars

great service

Great service from Adam. He was able to guide us through the whole process, and secure our mortgage.
Would recommend to anyone

November 4, 2024
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Reply from Connely Roberts Mortgage Services

Thank you for the lovely review and your support of our business. It's been a pleasure working with you.

Rated 5 out of 5 stars

Billy has been really helpful…

Billy has been really helpful throughout the whole mortgage process, as a first time buyer he helped me understand everything and was always very quick to respond to my many questions and kept me fully informed along the way. I would highly recommend!

November 4, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the fantastic feedback! We look forward to working with you again!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Billy Roberts was always available to speak to, providing us with accurate, trustworthy and reliable advice and guidance. He explained everything in great detail, and used all avenues to ensure we got the product we needed. Will certainly use CRM again in the future for our next property purchase!

October 24, 2024
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Reply from Connely Roberts Mortgage Services

Thank you for your great review Dipali. It's been great working with you on this.

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
Billy and the rest of the team were diligent, professional and informative throughout the process. I really felt like they were always in my corner and they made the whole process of buying my first house far less stressful. I would recommend Connely Roberts to anyone, thank you Billy for all your help.

October 31, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

You are very welcome Alex and we wish you every bit of happiness in your new home - We look forward to speaking again in a few years

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