Connely Roberts Mortgage Services Reviews 

416
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions feel straightforward and stress-free. People appreciate the team's ability to clearly explain complex processes and provide reliable advice, often going above and beyond expectations to secure the best solutions. The service is consistently described as excellent, with consumers highlighting the quick response times and efficient handling of queries. Reviewers frequently mention feeling well-informed and supported throughout their journey, noting that the company ensures a smooth and seamless user experience. This dedication to clear communication and prompt action contributes significantly to overall customer satisfaction.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

416 reviews

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5.0

All reviews

(416)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service

Great service from start to finish. There were some ups and downs, but Adam always found the best solution for our needs which changed a few times.

March 31, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for your review. We are glad we were able to get you the best outcome!

Rated 5 out of 5 stars

Outstanding broker

I had the pleasure of working with Billi as my mortgage broker, and I cannot recommend him highly enough. From start to finish, he was incredibly helpful, transparent, and thorough. His communication skills are outstanding – he kept me informed every step of the way, promptly addressing all my questions and concerns.

Billi made the entire mortgage process feel smooth and stress-free. His knowledge and expertise were evident, and I genuinely appreciated his honesty and dedication to finding the best possible deal for me. If you are looking for a reliable, efficient, and professional mortgage broker, Billi is the one to go to!

Thank you, Billi, for making this experience such a positive one.

March 28, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We pride ourselves on our service and we really appreciate your kind words.

Rated 5 out of 5 stars

Used Connely Roberts mortgage services…

Used Connely Roberts mortgage services for my mortgage, remortgage and life insurance. Always great service and goes above and beyond to find the best rates. Wouldn’t use anyone else. Highly recommend

March 28, 2025
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Reply from Connely Roberts Mortgage Services

Thanks so much for your review we really appreciate your kind words.

Rated 5 out of 5 stars

Happy returning customer

Adam had previously arranged a mortgage for me and I didn't hesitate in returning. Great communication and responsive service.

March 28, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us a review. We are glad we could assist you again!

Rated 5 out of 5 stars

Unbelievable Service

I reached out to Billy thinking I’d never get a mortgage but he got straight to work and over the last month or two he’s done his upmost to help with getting accepted and today we got accepted!

Extremely grateful for all his hard work he has gone above and beyond for me!

Thanks!

March 26, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a review we really appreciate your kind words!

Rated 5 out of 5 stars

Highly recommend

I was always updated throughout the process with quick replies, always helpful and answered any questions I had. This made me feel at ease and enabled me to understand the process a lot easier, can’t recommend them enough!

March 24, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you have a smooth process! Thanks for your review!

Rated 5 out of 5 stars

A massive thank you

A massive thank you, Billy. You have kept me sane during a very difficult remortgage process and your proactivity and patience is extremely appreciated. You stayed positive throughout and always gave us options to keep moving forward. 10/10 service.

March 19, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We are glad it was a positive experience and hope we can help you again in the future.

Rated 5 out of 5 stars

Thanks again Connely Roberts!

Billy recently helped me sort a further loan for house renovations on top of the mortgage he sorted for me a couple of years ago. As a contractor coming to the end of my current role without an official extension it could've been a bit hairy, but Billy went above and beyond to get it approved and kept me in the loop throughout. His attention to detail is meticulous. I'll be back in a couple of years to remortgage once my fixed term runs out — I wouldn't work with anyone else :).

March 1, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad we are able to help you again, and look forward to working with you again in the future. Thanks for taking your time to leave us a lovely review!

Rated 5 out of 5 stars

Billy and the company was excellent

Billy and the company was excellent. I’ve been trying to get on the property market for a long time now but so many things just kept stopping me. I then got in touch with CRM and was given Billy as an advisory, he just never gave up and always stayed optimistic, great communication, positive attitude and all right good guy. Very easy to get a hold of and super fast an efficient. In the end he got me a great deal and mortgage. I am now sat in my new flat sipping a coffee. Thank again, Toni.

February 13, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking the time to leave us a review we really appreciate your kind words. We hope you enjoy your coffee and many more in your new flat!

Rated 5 out of 5 stars

Approached Billy for some advise with…

Approached Billy for some advise with future plans with the mortgage, and Billy worked his magic! Couldn’t have been more happy with what him and his team offered and the whole process was seamless. Will be absolutely using again!!

December 9, 2024
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for leaving us a review and we look forward to working with you again!

Rated 5 out of 5 stars

First class service again

First class service again! Billy and the rest of the team go above and beyond to get the best deal and are there to help every step of the way. Definitely recommended!

March 5, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for your lovely review! We pride ourselves on our service and appreciate your kind words.

Rated 5 out of 5 stars

Adam has made my dreams come true

Adam has made my dreams come true. Having alot of complex bits to my circumstances being a contractor and having employment gaps he still got me approved with a good rate. Adam is always there to message when you have questions. Such an easy, smooth and friendly process.

I will be using Adam again in the future.

March 3, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review! We are so glad it was a smooth process for you and we look forward to working with you again in the future.

Rated 5 out of 5 stars

First-class service

Adam, yet again, has gone above and beyond to help secure us a mortgage! First-class service, thank you so much!

February 25, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad that we have been able to help you again with securing your mortgage. Thanks for your kind words!

Rated 5 out of 5 stars

I would absolutely recommend !

I would absolutely recommend !! With no experience as first time buyers, Adam had been patient with us to explain the process and steps and supported us on all queries very quickly.

February 7, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad that your experience as first time buyers was easy and efficient. Thanks for your great review and best of luck in your first home!

Rated 5 out of 5 stars

Thank you Adam!

I have had the pleasure of using Connely Roberts Mortgage Services multiple times now, and I am consistently impressed with their brilliant services. This time was no exception. From start to finish, the process was seamless and professional.
Adam at this firm deserves a special mention. He is incredibly friendly and prompt, always ready to assist with any queries and provide helpful advice. His expertise and attentiveness make the entire mortgage process much less stressful.
I am truly grateful for the exceptional service provided by Connely Roberts Mortgage Services. Their dedication to their clients is evident, and I highly recommend them to anyone seeking reliable and efficient mortgage solutions. Thank you once again for your excellent service!

February 21, 2025
Rated 5 out of 5 stars

Adam and his team could not I’ve been…

Adam and his team could not I’ve been more helpful in trying to find us the right mortgage and best deal for us. Would highly recommend using their company.

February 21, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

Adam and Cara have been fantastic.

I have been talking to Adam Connely Roberts since September 2024 about the feasibility of applying for a mortgage as a self employed contractor. Adam has been fantastic and clearly explained every requirement, every step of the way, resulting in a mortgage offer. He always ensured that we were informed such that we applied for the mortgage that best suited us.
We have also been working with Cara on the various options on insurance and she has been great in also ensuring we have the best products to suit our needs and within our budget.

February 7, 2025
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Reply from Connely Roberts Mortgage Services

We're so glad we were able to help you with both your Mortgage and your protection and give you the outcome desired. Thanks for your kind words!

Rated 5 out of 5 stars

Amazing service, very helpful

Throughout the whole process, both Billy and Cara have been amazing to deal with! Honest and to the point, didn't go around the houses with explaining, as I've experienced with previous brokers. And always there to answer questions. But most importantly, they worked out my situation (self employed status) and told me exactly what I'd be able to achieve!

I would most definitely use Billy and the team again, and will be referring them as much as possible! Thanks guys!

February 5, 2025
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Reply from Connely Roberts Mortgage Services

Thanks so much for taking the time to leave us a lovely review. Feedback is super important to us and we are so glad you have had a great experience. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Brilliant

I dealt with Adam and he was brilliant.

January 21, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for your review!

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