Connely Roberts Mortgage Services Reviews 405

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that queries were answered promptly and processes were clear and straightforward. Many also appreciate the detailed explanations and guidance provided, especially for complex situations like being self-employed or first-time buyers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and supportive... See more

Service

People report positive experiences with service, consistently describing it as amazing, seamless, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, highlighting the seamless and... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service once again. As a contractor, it can be tricky navigating re-mortgages however Adam was once again brilliant! He managed to secure me a fantatsic rate which I am really pleased with. Se... See more

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

A personable / expert service

Adam is great to work with - personable, reliable and hugely experienced. Would highly recommend.

April 8, 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a 5 star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Efficient and effective service

Billy was absolutely brilliant from start to finish. He was really efficient with getting our mortgage sorted and making any changes that we needed. We were able to contact him throughout and got really quick and helpful responses about any queries we had! Would definitely recommend!

March 31, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience. Thank you for your kind words!

Rated 5 out of 5 stars

Billy recently helped me with arranging a mortgage

Billy recently helped me with arranging a mortgage. He was absolutely brilliant , he couldn’t have been more helpful , friendly and he was pleasingly easy to talk too. He explained everything along the way which gave me such clarity on where we were with the whole process . I’d highly recommend him . Thank you so much for everything Billy !

March 24, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Adam went beyond expectations…

Adam went beyond expectations to secure the best product and rate in my current situation, and got it over the line to offer stage despite the economic uncertainty and constantly changing situation in the mortgage market. Thank you so much.

March 9, 2026
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Reply from Connely Roberts Mortgage Services

Thank you for the review. We're pleased you're satisfied with the service and look forward to working with you again in the future.

Rated 5 out of 5 stars

Billy has been amazing thought the…

Billy has been amazing thought the whole process from, getting our mortgage in principle, to receiving our mortgage offer! Billy has answered every question we have had and has ensured the process was well explained and completed in a timely manner.
We will definitely be recommending Connely Robert’s, to anyone who needs mortgage solutions.

March 16, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommend Connely Roberts

Really exceptional service from Billy, attentiveness and good communication ensured the process didn’t at any point feel too stressful. Would highly recommend

March 12, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

Rated 5 out of 5 stars

Brilliant from start to finish

Billy and Cara were brilliant. Being a new contractor made the process of getting our first mortgage a little more complicated, but the team made everything straightforward and stress free.

The communication was second to none. They were always readily available, happy to talk things through on the phone and made sure every step was easy to understand. By far the best customer service I've had along the journey, you can tell they genuinely care.

I'll definitely be using Connely Roberts again in the future and would highly recommend them to anyone.

March 13, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Billy provides an incredible service

Billy provides an incredible service, he is proactive and as helpful as possible.

This is my second time working with Billy, and I can say with confidence that I trust him. He always will make time, and is very clear in explaining things.

March 11, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad that we have been able to help you again with securing your mortgage. Thanks for your kind words!

Rated 5 out of 5 stars

Absolutely brilliant service from Billy…

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given us and always there to help at any time!

March 10, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We appreciate your positive review — thank you for choosing us!

Rated 5 out of 5 stars

Highly recommended

Connely Roberts’ 5-star reviews are thoroughly deserved and justified and I highly recommend them. My partner and I are first time buyers and Billy made the mortgage application process really easy, quick and stress-free. Not once did we have to chase or prompt him - he was very quick in responding to our many queries, explained our mortgage offer in detail and was a pleasure to deal with. We had a very positive experience and we will be recommending Billy to friends and family. Thank you!

February 26, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We really appreciate you taking the time to leave us a 5 star review! Your feedback means a lot to us—thank you for your kind words.

Rated 5 out of 5 stars

Billy and the team were phenomenal

Billy and the team were phenomenal, I was naturally apprehensive being a first time buyer however Billy guided me through it and put me at ease for the duration of the process. Billy was very responsive on email and phone calls and made me confident during the process of buying my new home. I couldn’t recommend Connely Roberts highly enough. I will choose to work with them for every property purchase in the future

February 25, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review of your experience. We're pleased you were happy and we look forward to working together again!

Rated 5 out of 5 stars

Fantastic Service from Billy at Connely Roberts

We had an amazing experience working with Billy at Connely Roberts. Our situation was slightly different, as one of us was a first-time buyer and the other having already been through the process on a previous property, but Billy handled everything with absolute professionalism and ease, ensuring we were both comfortable with everything throughout.

He took the time to clearly explain the process to both of us, making sure we felt confident and informed, while also tailoring advice to our needs and situation. Nothing was ever too much trouble, and he was always quick to respond to any questions we had (I had a lot!).

Billy made what could have been a stressful process feel smooth and straightforward. His knowledge, attention to detail, and dedication to getting us the right deal really stood out. We also really appreciated the reassurance in relation to follow up on increase of rates and support with other important processes to protect us moving forward.

We’re extremely grateful for his support, and would highly recommend Billy and Connely Roberts to anyone looking for expert mortgage advice.

February 13, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind words!
We look forward to working with you again.

Rated 5 out of 5 stars

Excellent service all round from Adam…

Excellent service all round from Adam at Connely Roberts. Fair to say our circumstances required some special attention and Adam went above and beyond to deliver the mortgage we wanted where my existing provider of 13 years would not. Thoroughly recommend!

February 12, 2026
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Reply from Connely Roberts Mortgage Services

It's been great working with you on this, we are delighted to have found you a solution! Thanks for your review.

Rated 5 out of 5 stars

Billy has been great

Billy has been great! He is proactive and always communicating quickly and clearly throughout the process! Always willing to help and answer any question! Would definitely recommended.

February 10, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the feedback, we look forward to working together again!

Rated 5 out of 5 stars

Cara was extremely helpful with my…

Cara was extremely helpful with my protection policy search, would definitely recommend her to anyone else looking for a policy.

February 10, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the great feedback, we'll make sure to pass it on to Cara!

Rated 5 out of 5 stars

Excellent mortgage advice

Adam of Connely Roberts worked tirelessly to arrange our re-mortgage. He kept us updated at each stage and was always available for a chat. Thank you.

February 4, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to working with you again.

Rated 5 out of 5 stars

Excellent

Very professional and customer focused.Mortgage application made easier. Keep up the good work.

January 28, 2026
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Reply from Connely Roberts Mortgage Services

It's been our pleasure helping you with this. Thank you for the great review.

Rated 5 out of 5 stars

Excellent mortgage advisor (Billy…

Excellent mortgage advisor (Billy Roberts) with real expertise in self-employed mortgages. Clear advice, great communication, and made what I thought would be a difficult process feel easy. Would definitely recommend

January 26, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Brilliant Support Throughout Our Mortgage

Billy has been brilliant throughout our mortgage process. He communicates clearly, always responds quickly to queries, and goes the extra mile to think outside the box—especially for self-employed mortgages. Professional, knowledgeable, and easy to work with. Highly recommended!

January 23, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Great to help you, thank you for your kind words.

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