Connely Roberts Mortgage Services Reviews 

414
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and ability to make complex processes feel straightforward and stress-free. The service provided is frequently highlighted as excellent, with many appreciating the quick response times and clear explanations that ensure a smooth user experience. Reviewers often note that the team goes above and beyond, providing dedicated support and guidance, even for those with unique or challenging circumstances, such as self-employed individuals or first-time buyers. This proactive and attentive approach instills confidence and trust, making customers feel well-supported throughout their journey.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

414 reviews

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5.0

All reviews

(414)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Billy and the team were phenomenal

Billy and the team were phenomenal, I was naturally apprehensive being a first time buyer however Billy guided me through it and put me at ease for the duration of the process. Billy was very responsive on email and phone calls and made me confident during the process of buying my new home. I couldn’t recommend Connely Roberts highly enough. I will choose to work with them for every property purchase in the future

February 25, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review of your experience. We're pleased you were happy and we look forward to working together again!

Rated 5 out of 5 stars

Fantastic Service from Billy at Connely Roberts

We had an amazing experience working with Billy at Connely Roberts. Our situation was slightly different, as one of us was a first-time buyer and the other having already been through the process on a previous property, but Billy handled everything with absolute professionalism and ease, ensuring we were both comfortable with everything throughout.

He took the time to clearly explain the process to both of us, making sure we felt confident and informed, while also tailoring advice to our needs and situation. Nothing was ever too much trouble, and he was always quick to respond to any questions we had (I had a lot!).

Billy made what could have been a stressful process feel smooth and straightforward. His knowledge, attention to detail, and dedication to getting us the right deal really stood out. We also really appreciated the reassurance in relation to follow up on increase of rates and support with other important processes to protect us moving forward.

We’re extremely grateful for his support, and would highly recommend Billy and Connely Roberts to anyone looking for expert mortgage advice.

February 13, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind words!
We look forward to working with you again.

Rated 5 out of 5 stars

Excellent service all round from Adam…

Excellent service all round from Adam at Connely Roberts. Fair to say our circumstances required some special attention and Adam went above and beyond to deliver the mortgage we wanted where my existing provider of 13 years would not. Thoroughly recommend!

February 12, 2026
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Reply from Connely Roberts Mortgage Services

It's been great working with you on this, we are delighted to have found you a solution! Thanks for your review.

Rated 5 out of 5 stars

Billy has been great

Billy has been great! He is proactive and always communicating quickly and clearly throughout the process! Always willing to help and answer any question! Would definitely recommended.

February 10, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the feedback, we look forward to working together again!

Rated 5 out of 5 stars

Cara was extremely helpful with my…

Cara was extremely helpful with my protection policy search, would definitely recommend her to anyone else looking for a policy.

February 10, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for the great feedback, we'll make sure to pass it on to Cara!

Rated 5 out of 5 stars

Excellent mortgage advice

Adam of Connely Roberts worked tirelessly to arrange our re-mortgage. He kept us updated at each stage and was always available for a chat. Thank you.

February 4, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to working with you again.

Rated 5 out of 5 stars

Excellent

Very professional and customer focused.Mortgage application made easier. Keep up the good work.

January 28, 2026
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Reply from Connely Roberts Mortgage Services

It's been our pleasure helping you with this. Thank you for the great review.

Rated 5 out of 5 stars

Excellent mortgage advisor (Billy…

Excellent mortgage advisor (Billy Roberts) with real expertise in self-employed mortgages. Clear advice, great communication, and made what I thought would be a difficult process feel easy. Would definitely recommend

January 26, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Brilliant Support Throughout Our Mortgage

Billy has been brilliant throughout our mortgage process. He communicates clearly, always responds quickly to queries, and goes the extra mile to think outside the box—especially for self-employed mortgages. Professional, knowledgeable, and easy to work with. Highly recommended!

January 23, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Great to help you, thank you for your kind words.

Rated 5 out of 5 stars

Very good experience

Very good experience. They did an excellent job on my remortgage.

January 7, 2026
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Reply from Connely Roberts Mortgage Services

Thanks for the review Lucian, we really appreciate your feedback.

Rated 5 out of 5 stars

Excellent help yet again from Connely Roberts

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached the best solution for my family. Will use Connely Roberts again without hesitation for all mortgage support.

January 23, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to tell us about your experience. We look forward to working with you again!

Rated 5 out of 5 stars

Very nice guys and great to deal with

Very nice guys and great to deal with. Arranged my mortgage for me with no trouble with my CIS payslips rather than my and of year tax returns! Good mortgage rate and all very easy and smooth! Highly recommended

January 12, 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great feedback Tom. Glad to hear you found us easy to work with, and we look forward to working together again

Rated 5 out of 5 stars

It was a fantastic experience for us to…

It was a fantastic experience for us to get our mortgage application approved, Adam guided us through the entire process with great clarity and understanding and got the job done.
We would highly recommend them for mortgage application especially for self employed and business owners.
Mauli

December 17, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for your kind words Mauli and we look forward to helping you again.

Rated 5 out of 5 stars

Adam and the team have been fantastic…

Adam and the team have been fantastic from the start. My partner and I are both self employed and Adam was able to secure our first home buyer mortgage quickly and efficiently with a good rate. We will happily use their service again in the future.

December 17, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Congratulations on your new home and thank you for your kind words. We look forward to working with you again!

Rated 5 out of 5 stars

I genuinely can’t recommend Adam highly…

I genuinely can’t recommend Adam highly enough.

The first time I worked with Adam, I was self-employed and had been told elsewhere that getting a mortgage would be extremely difficult. Adam was reassuring, knowledgeable, and completely unphased. He took the time to understand my situation properly, explained everything clearly, and somehow managed to secure an incredible mortgage with a fantastic rate when I honestly thought it wouldn’t be possible.

More recently, I returned to Adam to secure another deal and add my partner to the application. Once again, the service was outstanding. The process was smooth, well-managed, and completely stress-free. Communication was excellent throughout, and I always felt confident that everything was being handled professionally and in my best interests.

Adam’s fee more than pays for itself in the savings he achieves, and the value he adds is exceptional. He even checked how rates changed throughout the process, and got an even lower rate than we initially thought which we were delighted about. What really sets him apart is how approachable, patient, and proactive he is , nothing ever feels like too much trouble.

I will continue to use Adam every time and wouldn’t hesitate to recommend him to anyone, especially if your circumstances aren’t straightforward. Absolutely first-class service from start to finish

December 15, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great review Alan. It's always a pleasure working with you and we appreciate you taking the time to give us this feedback.

Rated 5 out of 5 stars

Fantastic service again!

Another great service provided by Connely Roberts. This time a more complex double remortgage including an equity release. All options were communicated extremely clearly from the outset and Adam worked tirelessly through the process to ensure everything ran smoothly. Any queries I had were replied to straight away and everything was so much quicker than I anticipated, despite the complexities. I recommend Connely Roberts regularly and will continue to do so.

November 30, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review about your most recent experience with Connely Roberts. We look forward to working with you again and appreciate your loyalty!

Rated 5 out of 5 stars

Fantastic, from start to finish!

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage.

His colleague Cara, also fantastic when it came to sorting out our life insurance, again, explaining everything and making sure we understood what each policy meant.

Highly recommend Adam, Cara & I'm sure the rest of the team too!

Thank you Adam & Cara!

December 12, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your amazing feedback, Adam and Cara really appreciate it! We're so pleased to know you had a great experience. Congratulations!

Rated 5 out of 5 stars

Highly recommended!

CRM were incredibly professional and helpful throughout the whole process. I’d highly recommend them and will be using them again in the future.

December 8, 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

Rated 5 out of 5 stars

Very personable and attentive…

Very personable and attentive communication and service from Connely Roberts and Adam in particular. We were kept informed at all stages and are very happy with the knowledgable and experienced service from the team

December 9, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate you taking the time to leave us a review.

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