Connely Roberts Mortgage Services Reviews 

414
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and ability to make complex processes feel straightforward and stress-free. The service provided is frequently highlighted as excellent, with many appreciating the quick response times and clear explanations that ensure a smooth user experience. Reviewers often note that the team goes above and beyond, providing dedicated support and guidance, even for those with unique or challenging circumstances, such as self-employed individuals or first-time buyers. This proactive and attentive approach instills confidence and trust, making customers feel well-supported throughout their journey.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

414 reviews

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5.0

All reviews

(414)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was recommended Connely Roberts by a…

I was recommended Connely Roberts by a friend and would now absolutely recommend them myself. As a first time buyer and a freelancer I was nervous about the mortgage process and Adam and his team have been fantastic throughout - always responsive, helpful and clear when explaining the options.

December 8, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us this review. It's been great working with you to secure your first home!

Rated 5 out of 5 stars

Great experience - thank you!

My partner and I had a great experience with Billy getting our mortgage offer fully finalised for a house we had found. There were a number of reasons why it was slightly trickier than usual for us to get a mortgage offer but Billy helped us through the whole process, was great with updates and comms throughout and we are very grateful! Very happy we went with him and would absolutely recommend to others looking for a specialist broker

December 8, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Fantastic and Flawless Service

As someone self-employed with fairly 'complex' tax affairs, I have to confess I was skeptical whether Billy & Co could rise to the challenge of raising a very significant amount of money.

How wrong was I! Billy was absolutely brilliant, very very fast at getting DIPs, incredibility communicative and responsive - and also clearly has great relationships with lenders.

The service from Billy & Co was absolutely flawless - I cannot recommend enough!

December 4, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We really appreciate your kind words and are glad you had a good experience.

Rated 5 out of 5 stars

Great experience

I couldn't recommend the team at Connely Roberts enough. Being a first time buyer the whole process was completely alien to me and Adam made sure I was always fully informed and up to speed, even securing a lower interest rate only a week before exchange. Very professional and I couldn't recommend more, Thanks!

November 21, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

Billy Roberts

Billy has been solid from start to finish.
Quick replies, straight answers, and he explains everything in a way that actually makes sense. My mortgage wasn’t the simplest (CIS income), but he dealt with all of it behind the scenes and still got my Halifax offer through way quicker than I expected.

He even phoned the estate agents on my behalf when there were a few issues, which is way above what most brokers would bother doing. Properly helpful, easy to talk to, and genuinely feels like he’s got your back.

Top service from him and the Connely Roberts team.
Would recommend without thinking twice.

December 2, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate your feedback and are glad you had a great experience.

Rated 5 out of 5 stars

Secured another great rate

Once again Adam delivered an exceptional service. He secured a great deal for my latest mortgage and then proactively updated it again before completion to make sure I got the best possible rate.

He consistently takes the time to understand my circumstances and negotiates everything clearly and professionally with lenders, which takes a huge amount of stress out of the process. His communication is always prompt, friendly, and reassuring.

He’s been outstanding every time I’ve worked with him.

December 1, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking the time to leave us a review and trusting us yet again with your mortgage.

Rated 5 out of 5 stars

Working with Connely Robert’s Mortgage…

Working with Connely Robert’s Mortgage Services has been an absolute pleasure. From the very beginning, the team demonstrated a level of transparency that immediately built trust. Every step of the process was explained clearly, with no hidden details or confusing jargon, which made navigating the mortgage journey far less stressful.

What stood out most was how helpful they were. Whether it was answering questions promptly, guiding me through paperwork, or offering practical advice tailored to my situation, they consistently went above and beyond to ensure I felt supported.

Equally important, they showed genuine understanding of my circumstances. Instead of treating me like just another client, they listened carefully, acknowledged my concerns, and worked patiently to find solutions that fit my needs. That human touch made all the difference and turned what could have been a daunting experience into a smooth and reassuring one.

I wholeheartedly recommend Conelly Robert’s Mortgage Services to anyone seeking a mortgage provider that values honesty, support, and empathy. They truly set the standard for excellent customer care.

Thank you soo much.
Jen

July 1, 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

Rated 5 out of 5 stars

Best in the business

Best in the business, consistent updates exceptional customer experience and service through out. Will be returning over and over again. Thank you Billy!

October 24, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Billy and the team we’re very…

Billy and the team we’re very professional, quick and reliable would highly recommend using.

November 27, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks so much for your review!

Rated 5 out of 5 stars

Excellent communication and stress free service

Billy is excellent to deal with and is very proactive and professional. He has helped us with remortgages and our recent home move and has made that side of the process entirely stress free and seamless. Would have no hesitations in recommending his services.

November 6, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for kind review and congratulations on your new home!

Rated 5 out of 5 stars

Connely Roberts mortgage company

Connely Roberts mortgage company . Was amazing from start to finish .
Keeping us updated on everything. . Even still checking in after we have bought our house. . I 100% recommend them . Very professional.

June 6, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words. We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Thank you!

Adam was amazing. I was anxious about a first time mortgage renewal and he absolutely put my mind at ease. Very informative and speedy service. Couldn’t recommend more! Thank you!

November 26, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you are pleased with the service. Thank you for your review.

Rated 5 out of 5 stars

Very quick & efficient

Very quick, great communication and very helpful with explaining and advising. Found great rates.

November 14, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words!

Rated 5 out of 5 stars

Highly recommend

Adam and Billy were patient, helpful and informative for us as first time buyers. They made the process feel easy and stress-free. Would definitely recommend!

November 20, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review! We really appreciate it.

Rated 5 out of 5 stars

Billy helped me secure a mortgage on my dream home!

Billy was an absolute legend! He was so pleasant to deal with and I felt was really fighting my corner to secure a mortgage for me, particularly as I became self-employed last year and didn't have a full 2 years of trading history. Billy was able to secure me a really competitive deal and help me buy my dream home! Thank you for everything!

November 20, 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your review and congratulations on your new home!

Rated 5 out of 5 stars

Adam went out of his way and beyond…

Adam went out of his way and beyond expectations to help me remortgage. Very friendly and the Advice that Adam gave was clear and understanding, I would highly recommend using Connely and Roberts Mortgage Services, I will certainly use them again when I move, cannot recommend enough.

November 12, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great easy to deal with and efficient…

Great easy to deal with and efficient service. Great knowledge and would highly recommend for anyone looking to get a mortgage. Business or personal.

October 24, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your review. we are grateful for your great feedback.

Rated 5 out of 5 stars

Highly recommend

We had the pleasure of working with Adam and couldn’t recommend him highly enough.

October 24, 2025
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Reply from Connely Roberts Mortgage Services

We really appreciate you taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

Outstanding service

Billy was knowledgable, informative and friendly from the outset. Great experience from start to finish.

October 29, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind review! We appreciate your feedback.

Rated 5 out of 5 stars

Billy and the team were great…

Billy and the team were great throughout. Being self employed and having not gone through the mortgage process in 15 years was worrying me at first but Billy put me at ease and found the mortgage we required. Would highly recommend.

October 22, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words! We appreciate your feedback.

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