Connely Roberts Mortgage Services Reviews 

416
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions feel straightforward and stress-free. People appreciate the team's ability to clearly explain complex processes and provide reliable advice, often going above and beyond expectations to secure the best solutions. The service is consistently described as excellent, with consumers highlighting the quick response times and efficient handling of queries. Reviewers frequently mention feeling well-informed and supported throughout their journey, noting that the company ensures a smooth and seamless user experience. This dedication to clear communication and prompt action contributes significantly to overall customer satisfaction.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(416)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Billy was knowledgable, informative and friendly from the outset. Great experience from start to finish.

October 29, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your kind review! We appreciate your feedback.

Rated 5 out of 5 stars

Billy and the team were great…

Billy and the team were great throughout. Being self employed and having not gone through the mortgage process in 15 years was worrying me at first but Billy put me at ease and found the mortgage we required. Would highly recommend.

October 22, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Adam was absolutely amazing from start…

Adam was absolutely amazing from start to finish. I honestly can't thank him enough for his support and help from our first call I felt like he had a personal touch. I can honestly say I would not use anyone else. He kept us informed every step of the way taking the time to explain things and even going above and beyond on a weekend.
Thank you so much for everything.

October 27, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Mortgage for limited company director

Billy helped me with my mortgage as a director of limited company, the whole process was very streamlined and communication was great, amazing service would highly recommend!!

September 1, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your great review. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recommended

Adam arranged my first mortgage around 5 years ago and has just helped me remortgage with a great deal at the end of the term. It was my first time remortgaging and I was very new to the process and Adam was very helpful and patient helping to navigate the process and I'm really grateful. I would recommend him and the company wholeheartedly.

October 16, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for trusting us again with your mortgage. We are glad that you had another great experience!

Rated 5 out of 5 stars

Connley Roberts were able to understand…

Connley Roberts were able to understand our unique requirements very quickly and proposed the best mortgage advice for our circumstances. I would highly recommend, as this has been one of the smoothest mortgage applications we've been through. The team is highly knowledgeable to special criteria such as contractors and are quick to respond at every stage. 5 stars.

October 17, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Connely Roberts Mortgage Services…

Connely Roberts Mortgage Services helped us find our mortgage and they have been amazing throughout the whole process. From having previous issues with finding a mortgage that best suited us, Adam stepped in and was extremely supportive and found us the best mortgage offer possible. During this process Adam was quick with responses to any questions we had and Adam explained everything clearly so we understood the logistics of how mortgage offers work. He has been very supportive and attentive throughout, and we are extremely appreciative with the amount of time and effort invested in too our case.

We would also like to say a huge thank you to Cara who helped us secure our insurances.

Connely Roberts are a very professional, efficient and reputable mortgage company, and we highly recommend their expertise and services.

Thank you so much guys, we will definitely be using you all again.

All the best,

Rhys and Alison 🙂

August 1, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you Rhys and Alison for taking the time to leave us such a lovely review. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Service

Excellent service provided by Bill Roberts. Friendly, supportive and very quick to respond to any queries. Overall a very good company. Highly recommended.

October 7, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Appreciate the great feedback — thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Very helpful and good communication

Completed on my flat on the 03rd October and Billy was so helpful getting it over the line for me, went above and beyond with liaising with my solicitors when there were any issues. He was always available on email or the phone, and his whole team are very friendly and knowledgable which is great for a first time buyer.

October 3, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your amazing feedback! We're so pleased to know you had a great experience. Congratulations on your first home!

Rated 5 out of 5 stars

Could not recommend Billy and the team…

Could not recommend Billy and the team enough. Every aspect of the support and guidance provided was top level. Constant communication throughout as well so we always knew the status of our case. Thank you for making it such a smooth process.

October 8, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Your feedback means a lot to us—thank you for your kind words.

Rated 5 out of 5 stars

Professional and Reliable

Super professional. Billy worked really fast, he was always happy to help and answer any questions I had.

October 9, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave a 5-star rating, we really appreciate it.

Rated 5 out of 5 stars

Adam was brilliant at keeping me…

Adam was brilliant at keeping me updated making the process flow seamlessly. Clear advice and nothing was too much trouble.
Would definitely use again in the future.

October 8, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thanks for the review. We're pleased you're satisfied with the service and look forward to working with you again in the future.

Rated 5 out of 5 stars

I had a great experience with Billy…

I had a great experience with Billy Roberts he went extra mile to make sure he secured mortgage for me not only that he also make sure I had a good mortgage rate, he never ignored my calls or email.
So self employed people like me mostly CIS this is the man who can secure your dream mortgage for you i have dealt with so many mortgage advisors in the past known off them were able to help.

October 3, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We appreciate your positive review — thank you for choosing us.

Rated 5 out of 5 stars

Highly recommend

We recently took out a buy to let mortgage through Connely Roberts and can highly recommend them. The process was smooth and seamless.

October 1, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your feedback. We really appreciate the kind words.

Rated 5 out of 5 stars

Billy was extremely helpful and…

Billy was extremely helpful and efficient with all his advice. Having started up my business and only having one years accounts, my options were limited to say the least - however Billy was able to find me a mortgage that worked well and met all the criteria I needed. Would definitely recommend Billy to anyone who was in a similar position to me, or anyone who's looking for a mortgage in general.

September 16, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are so glad we were able to help find the perfect solution for you. Thank you for such a lovely review.

Rated 5 out of 5 stars

Adam made the process easy again

Adam made the process easy again by making us comfortable with the options we had and the best course of action - I have used him before and will continue to do so.

September 24, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your kind review. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommend!

Highly recommend! Billy has helped guide me through the process from start to finish on two separate occasions. He keeps you updated every step of the way and checks in on you to ensure a smooth journey 🌟

September 25, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your feedback.

Rated 5 out of 5 stars

Adam is a seasoned professional

Adam is a seasoned professional, his team are very supportive and always strive to get the best outcome for their clients, will continue to use their services.

September 16, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your kind feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

10/10

Adam and the team were great. Being self employed getting a mortgage isn’t as straightforward as you would expect but nothing was an issue with Adam.

Highly recommend

September 1, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We are grateful you would highly recommend us! Thank you for the review!

Rated 5 out of 5 stars

Billy and Ellie were brillaint from…

Billy and Ellie were brillaint from start to finish. Talked us through every step of the way and were always on hand if we needed any help or advice. Made the whole process smooth and stress-free.

September 12, 2025
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us such a lovely review. We are glad your process with smooth and stress free!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look