Connely Roberts Mortgage Services Reviews 

416
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions feel straightforward and stress-free. People appreciate the team's ability to clearly explain complex processes and provide reliable advice, often going above and beyond expectations to secure the best solutions. The service is consistently described as excellent, with consumers highlighting the quick response times and efficient handling of queries. Reviewers frequently mention feeling well-informed and supported throughout their journey, noting that the company ensures a smooth and seamless user experience. This dedication to clear communication and prompt action contributes significantly to overall customer satisfaction.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

416 reviews

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5.0

All reviews

(416)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

I would highly recommend Adam. Having not purchased a property in over 25 years I was nervous about the whole process, Adam was amazing everything was explained clearly and not over complicated and I felt reassured that I was getting the best advice. Adam answered my calls and queries quickly and the whole process was very smooth and not at all stressful I would definitely use Adam again for any future purchases and will recommend to any family and friends.

July 23, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a 5 star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service!

Cara helped with our life insurance, She was very helpful and informative. Made the whole process very easy! Thank you!

September 10, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

I got in touch with Connely Roberts…

I got in touch with Connely Roberts when a previous mortgage offer had fell through. From the get go they have been amazing, Billy kept me informed at every single step even checking in to let me know he was chasing the lender for a reply. This was a completely
different experience to what i had with my previous advisor.

I cannot recommend them enough!

September 10, 2025
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Reply from Connely Roberts Mortgage Services

We are delighted that you had a great experience with us. Thanks for taking the time to leaving a review!

Rated 5 out of 5 stars

Achieved the unachievable

Achieved the unachievable. Highly recommend

September 4, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a 5 star review! We appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend – especially for complex cases

Adam and Ellie were brilliant. We had a particularly complex case, with one of us just returning from maternity leave and both of us being self-employed. They handled everything with professionalism, patience, and real care. Guiding us through each stage of the process calmly and clearly, ultimately getting us through to completion when we weren’t sure it would even be possible!

I’d recommend Connely Roberts Mortgage Services to anyone, especially those with more complicated mortgage applications.

September 4, 2025
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Reply from Connely Roberts Mortgage Services

We’re thrilled to hear you had a great experience. Thanks for the great review!

Rated 5 out of 5 stars

Best choice

Understand customer needs. Act quickly. Clearly explains options. Always looking for the best deal for customers. Transparency. Respond quicky to comments. East to get in touch with. Reasonable charges. All around, great service.

September 4, 2025
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Reply from Connely Roberts Mortgage Services

We’re grateful for your kind words and glad you had a great experience. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

We would not use any other company for…

We would not use any other company for our mortgage requirements.
This is the third mortgage Adam had arranged for us.
Adam is the best.
Nothing is ever too much. Always on hand to answer questions, give advice and ultimately search out the best mortgage deal.
You will not be disappointed and we can assure you of the best care and help.

September 1, 2025
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Reply from Connely Roberts Mortgage Services

We appreciate your 5-star review. Thank you for being a valued customer!

Rated 5 out of 5 stars

Adam has been amazing

Adam has been amazing.
Made the whole process easy and stress free.

September 1, 2025
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Reply from Connely Roberts Mortgage Services

Thank you! We're glad you had a great experience with us.

Rated 5 out of 5 stars

Fantastic straight forward service

Dealing with Adam was very straightforward throughout. He and his team were always easy to contact, with quick response times. The information and advice provided were clear, direct, and reliable from all at Connely Roberts. 100% recommend.

September 1, 2025
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Reply from Connely Roberts Mortgage Services

Your kind words mean a lot to us. Thank you for the 5-star review!

Rated 5 out of 5 stars

A fully deserved 5 star rating …

From the beginning Billy and his colleagues have been professional, knowledgeable, supportive and friendly. Communication is excellent and Billy is always willing to help if you have any questions. I will be recommending to friends and family without hesitation. A fully deserved 5 star rating.

August 27, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Highly recommend!

Being first time buyers and self-employed, my partner and I were apprehensive about the mortgage process but from the first time speaking with Billy he put our minds at ease and guided us through everything. He was always on hand to answer my million questions and kept us updated throughout the process. Thank you so much!

August 21, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review! Congratulations on your first home!

Rated 5 out of 5 stars

10 out of 5 stars

We always recommend CR Mortgages and Billy to all our friends and family looking for a mortgage advisor. The service they provide is second to none. Billy is always ahead of the process—understanding your needs, anticipating market changes, and guiding you every step of the way. Truly a 10 out of 5 experience.

August 18, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We really appreciate your kind words and we are glad you had a 10 star experience! Thanks for taking the time to leave us your feedback!

Rated 5 out of 5 stars

So nice to deal with a competent company …

So nice to deal with a competent company and staff that know how to do their jobs well,
I would recommend this company to family and friends,
From start to finish all dealings were professional and I was kept updated and given lots of options,
I will continue to use this company
Luke

August 14, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us such a lovely review! We look forward to working with you again in the future Luke.

Rated 5 out of 5 stars

The Mortgage Advisor was comprehensive…

The Mortgage Advisor was comprehensive and detailed. He always kept me in the loop consistently throughout the process

August 14, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Happy to Recommend

Mine and my partners income streams are multiple and not particularly straightforward, but Adam wasn’t phased by the challenge to make sense of it all and find us a mortgage that suited us and our needs. We felt guided and supported every step of the way with frequent check-ins and catch-ups. We were treated with kindness and respect throughout. Thanks so much Adam and team!

August 14, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us a lovely review! We really appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend Adam

Highly recommend Adam, After speaking to numerous mortgage advisors which were really slow at getting back to us we didn't have much hope, After our first enquiry i had a phone call with adam within 2 hours- and results within 24 hours. We have had a really quick mortgage application in which Adam was very thorough and quick to get back to us with any updates. Would highly recommend Adam to everyone we are beyond happy with the service we have received. Thank you once again!

August 14, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a lovely review. We are so glad you had a speedy experience after less luck elsewhere!

Rated 5 out of 5 stars

Fantastic second experience with Adam…

Fantastic second experience with Adam at Connely Roberts. Adam has always gone above and beyond to help us with our mortgage, a top expert within his field and always extremely helpful. One thing I like about Adam is he answers the phone every time when I call, and always responds promptly. He doesn’t over complicate anything and explains things in a clear and understandable manner. I am self employed and Adam was able to advise on the best possible product that worked for my CIS vouchers and worked for my personal circumstances. I would always recommend Adam and his team to anyone who is starting out on the or property ladder and also to those who are looking to change what they have. Great job Adam !

August 14, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us with your mortgage for a second time and for leaving such a great review! We are glad you had another fantastic experience.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, thanks Adam.

August 8, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback!

Rated 5 out of 5 stars

I recently worked with Adam as a…

I recently worked with Adam as a contractor to arrange my mortgage, and I couldn’t be more satisfied with the experience.

Adam provided consistently clear, prompt, and friendly communication.

He genuinely took the time to check for the best available rates, ensuring I wouldn’t miss out on a better deal.

As a contractor, my circumstances are sometimes a little more complex than a straightforward application. Adam understood this completely and made the whole process feel smooth.

His professionalism and patience stood out, and he was always available to answer my questions.

I highly recommend Adam and Connely Roberts Mortgage Services to anyone. Thank you, Adam!

August 8, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a detailed review. We pride ourselves on service at Connely Roberts Mortgage Services and we are glad you are pleased with your experience!

Rated 5 out of 5 stars

Fantastic support

Fantastic support and hard work from Billy and Adam at Connely Roberts navigating a very long and complex mortgage application process. We got there in the end.

August 7, 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We really appreciate your feedback and glad we could secure the deal you were after.

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