Connely Roberts Mortgage Services Reviews 

416
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making interactions feel straightforward and stress-free. People appreciate the team's ability to clearly explain complex processes and provide reliable advice, often going above and beyond expectations to secure the best solutions. The service is consistently described as excellent, with consumers highlighting the quick response times and efficient handling of queries. Reviewers frequently mention feeling well-informed and supported throughout their journey, noting that the company ensures a smooth and seamless user experience. This dedication to clear communication and prompt action contributes significantly to overall customer satisfaction.

What people talk about most

Staff

Consumers find staff to be highly professional, knowledgeable, and supportive, making the home-buying and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied

Rated 5 out of 5 stars

Billy has been brilliant from start to finish by securing our remortgage in less than a week. This wasn’t the simplest process given my work but Billy was attentive and didn’t stop until he reached th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

416 reviews

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5.0

All reviews

(416)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant – highly recommended!

Connely Roberts Mortgage Services helped us with several mortgage needs, and they’ve been absolutely brilliant every time. They are professional, knowledgeable, and clearly bring many years of experience in the mortgage market.

They helped us remortgage our home, secure a new mortgage for a buy-to-let purchase, and arranged additional borrowing on our existing mortgage – all handled seamlessly and with great advice throughout.

We’re now planning to use them again for our next buy-to-let mortgage and wouldn’t hesitate to recommend them to anyone. A truly reliable and expert service. Very happy!

August 1, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your kind words and look forward to working with you again in the future!

Rated 5 out of 5 stars

Great experience with a remortgage !

Have just finished our first remortgage with Adam who also helped us with the initial purchase. Experience has been just as good as the initial process, Adam has come back a few times with better rates and completed the extra work to switch us on to a better deal with no hassle and without any delay to the process. Highly recommend Adam / Connely Roberts to anyone, they have made it all stress free and low effort for us.

August 5, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are glad you had a stress free process! Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Couldnt recommend Billy enough

Couldnt recommend Billy enough - all 4 property mortgages of ours in the last 10 years have been secured thru Billy. The mortgage broker industry is littered with low frills options where you end up wasting more time, energy and money unfortunately. If you want someone who is prepared to understand your unique situation, offers tailored advice and operates efficiently to ensure a swift mortgage decision is landed, then Billy should be your go-to choice. You wont be disappointed - a great service at a fair price.

August 1, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave a review and for trusting us time and time again with your mortgages!

Rated 5 out of 5 stars

Highly Recommend Billy and The Team

Highly recommend Connely Roberts Mortgage Services. They have been fantastic throughout the process of us acquiring a mortgage for our new property. Billy in particular helped answer all our questions throughout the process and no question was too much for him to support. He broke down all our options and made all information clear for us to understand. The team kept us updated throughout the whole process and made it super easy. Highly recommend the team and their professional approach to acquiring new mortgages!

July 31, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for leaving such a lovely review. We really appreciate the feedback!

Rated 5 out of 5 stars

Would highly recommend.

Extremely helpful and friendly, managed to help me through gaining my new mortage after not being self employed for the standard 2 years normally required. Would highly recommend to anyone and would have no hesitation in using them again in the future.

July 29, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for your review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Adam

Adam, was recommended to me. And turns out to be a great choice. He’s knowledgeable, honest, professional, and was quick to get me the best deal for my mortgage.

July 24, 2025
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Reply from Connely Roberts Mortgage Services

Great to hear you received the service you were recommended! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

I had an outstanding experience with Adam

I had an outstanding experience with Adam and his team! They went above and beyond to secure a mortgage for my second home, expertly navigating the complexity of my multiple income sources. Their professionalism, clear communication, and dedication made the process seamless and stress-free. Highly recommend their services for anyone with unique financial situations!

July 17, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience using Connely Roberts Mortgage Services. Thank you for you kind words!

Rated 5 out of 5 stars

Awesome service!

Adam and team delivered the goods. Again. The remortgage ended up being much easier than I expected. Proactive and helpful. Highly recommended.

July 17, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us to process your mortgage again, we appreciate you taking the time to leave us a review!

Rated 5 out of 5 stars

Absolutely Brilliant!

Our current High Street Bank gave us a Mortgage Offer last year but the whole deal fell through due to our buyer lying about his position. The offer timed out before we found an alternative buyer.
When we did, the bank said it would be simple to redo the application, they rejected it even though our financial position had improved. We were told to reapply at a lower figure that they suggested, we got a well known broker to reapply at the suggested level on our behalf, it was rejected for a different reason altogether!
We went to a specialist 'Self Employed' broker, they sucked air through their teeth, 'It is going to be difficult!' It took them several weeks, calls were promised and nothing happened, they clearly didn't care about us!
I looked on the internet and checked TrustPilot, and came across Connely Roberts, with time running out and an impatient vendor, they were our last chance!
Adam was extremely clear, expecting big problems but his attitude changed when he looked at our our position. His knowledge of the way lenders worked was impressive. To our surprise, he suggested an application to a different High Street bank! We questioned the decision, he quietly told us to 'Trust him.'
Eleven days later we had a Mortgage Offer for the full sum applied for at a very competitive rate!
How he knew, how he did it we will never know but this guy is a financial magician!
Everything was explained perfectly and honestly, his fee was minimal compared to the broker we tried who couldn't find any mortgage for us!
What more could you want from a mortgage broker!

July 16, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so pleased that we could get you the result you were after. Thank you for taking your time to leave a review, we are glad you were happy with our service and we are very grateful for your feedback.

Rated 5 out of 5 stars

Amazing!!

Billy has been outstanding from start to finish! Couldn’t have asked for anything more and very happy with the service provided. Highly recommend if you’re self employed!

July 16, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your lovely review.

Rated 5 out of 5 stars

Highly recommend

We worked with both Adam and Billy and both were fantastic. They made figuring out the whole process as a FTB very straightforward and not stressful!

July 7, 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you had a stress free process! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

As an FTB

As an FTB, they were very friendly and helped guide us through the process. We worked with Adam and Billy who were both fantastic.

July 7, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your lovely review!

Rated 5 out of 5 stars

A proactive and hassle-free service

Adam provided a great service throughout the whole process of our purchase. As first time buyers, we did not know what to expect and what the next steps would be. But Adam and his team were always readily available to organise a call and answer any questions we had. Another great positive of the service was the urgency to find the best interest rate possible. Without us needing to ask, Adam was proactive in getting our mortgage re-agreed with a new lower rate.

July 7, 2025
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Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a review and best of luck in your first home!

Rated 5 out of 5 stars

⭐ Connely Roberts Mortgage Services - Five Stars Without Hesitation! ⭐

I can’t recommend Connely Roberts Mortgage Services highly enough — especially Adam Connely, who has once again gone above and beyond for us. Adam is incredibly knowledgeable and genuinely committed to finding the best possible mortgage solution, no matter the challenge.

We recently faced a frustrating setback when a lender withdrew the Buy-to-Let mortgage product we had been offered in principle. Many brokers might have walked away at that point — not Adam. Instead, he persisted, reassessed our situation, and within just one week came back to us with another fantastic option. Thanks to his hard work and determination, we successfully completed our Buy-to-Let mortgage on 25th June 2025.

Throughout the entire process, Adam and his team kept us updated at every stage. Communication was clear, honest, and timely — something that really sets them apart. I’ve trusted Adam with my mortgage needs for many, many years, and it’s always been a privilege to work with him. He consistently delivers results and truly puts his clients first.

If you're looking for a mortgage broker who genuinely cares, puts you at the forefront, and won’t stop until the job is done, look no further than Connely Roberts Mortgage Services. They’re in a league of their own.

June 25, 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a lovely review. We really appreciate your feedback!

Rated 5 out of 5 stars

Brilliant Mortgage Broker

Adam and his team have helped me with my initial mortgage and then re-mortgages due to changes in my personal circumstances. They are always super helpful, patient to explain, understanding, trustworthy and extremely good at looking things from my perspective. I can highly recommend Connely Roberts, you couldn't be in better hands.

March 3, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for your kind words, we really appreciate your feedback!

Rated 5 out of 5 stars

Couldn't do it without them!

Being a first time buyer, and having no previous experience with purchasing a first home or getting on the property ladder, etc. I was incredibly nervous about the process but Adam at Connely Roberts Mortgage Services and the rest of the team were incredible. They guided me through each step of the process to make sure I understood and was comfortable/happy with everything. I couldn't of done it with their help and can't recommend the team enough.

June 9, 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a good experience and we wish you the best of luck in your new home!

Rated 5 out of 5 stars

Great service from Billy and Cara

Couldn’t recommend Billy and Cara any more. They have been so helpful from start to finish and have made the long process of buying a house a lot smoother. Thanks for all your help!

June 3, 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your review!

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