Croner Reviews 

6,929
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,581 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to explain complex matters clearly, making interactions informative and productive. The service provided is frequently described as excellent, with many appreciating the tailored advice and support that makes managing regulations much easier. Reviewers highlight the exceptional customer service, noting the team's responsiveness and expertise in guiding them through various processes. People also appreciate the efficiency and ease of the user experience, with quick response times and a smooth process from start to finish.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive, helpful,... See more

User experience

Consumers find user experience to be positive, describing visits as productive, informative, and hassle-free.... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to share some feedback about our annual health and safety visit with Claudette Nelson yesterday. Claudette was incredibly thorough throughout the process and took the time to guide me throu... See more

Company replied

Rated 5 out of 5 stars

My HR Advisor is Libby Deacon who is excellent. Her focus on communication, her efficiency, and expertise is second to none! thank you Libby for all your help! Croner are great at what they provide an... See more

Company replied

Rated 5 out of 5 stars

James Ulyatt conducted our assessment. He had a very practical and realistic approach. His knowledge of our business was very good. He pointed out our legal requirement and advised on some very use... See more

Company replied

Rated 5 out of 5 stars

Stuart Pennock came to do his follow up visit yesterday. He tool time to help me remember how to access my documents and went through my action plan with me. Great chatting with lots of ideas thrown... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health

Written by the company

As one of the most experienced and respected specialists in the business, you can rely on us to help you manage your people and responsibilities more efficiently and effectively. We are a one-stop shop for expert HR, Health & Safety, Consultancy, Software and information tailored to your organisation, your budget and your challenges. Our professionally qualified HR consultants are more than just a mine of legal knowledge; their understanding of your business ensures they are always practical and commercially focused.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(6,929)

1,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark Plumb visited our site recently to…

Mark Plumb visited our site recently to carryout our H&S Audit. I found Mark to be extremely personable, professional and knowledgeable. He guided me through our legal requirements, whilst also making further practical recommendations. A very positive and productive visit.

June 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Mark was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Croner review

Our on site health and safety review and check was very well delivered by Paul Leake. Paul interacted with us very well and ensured that his advice and support was tailored to the right level. Our first visit and we look forward to our next visit and follow up.

July 1, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Paul has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

My HR Advisor is Libby Deacon who is…

My HR Advisor is Libby Deacon who is excellent. Her focus on communication, her efficiency, and expertise is second to none! thank you Libby for all your help! Croner are great at what they provide and their support is crucial when running a business.

July 1, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Libby was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Stuart was very professional and informative

Stuart was very professional. Informative and friendly. He ran through all the details we needed and was helpful with things I was unsure of too.

July 1, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Stuart was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Fire risk assessment

Darren came to carry out our fire risk assessment. Polite and informative. Good visit

July 1, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Darren was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Charlotte Bradford being so helpful…

Charlotte Bradford being so helpful with each and every details . She had been looking for my case and handle with all the help and details which was really easy and hassle free to work with. Thank you so much for all the help . Highly appreciate your support 🙏

June 30, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Charlotte was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Outstanding Professionalism and Exceptional Support

Evelyn has been exceptional throughout my Employment Tribunal case. From the moment he became involved, I noticed a significant improvement in how the case was managed and prepared.

His professionalism, legal knowledge, attention to detail and commitment have been outstanding. He took the time to understand every aspect of the case, carefully organised a substantial amount of evidence and explained each stage of the process clearly and patiently. Throughout what has been a very stressful experience, he has always been responsive, supportive and genuinely committed to achieving the best possible outcome.

What impressed me most was not only his legal expertise but also the care he showed in preparing the case thoroughly. His strategic approach, organisation and ability to identify important details gave me a great deal of confidence throughout the process.

I cannot thank Evelyn enough for the dedication, time and effort he has invested in my case. He has consistently gone above and beyond my expectations, and I truly appreciate everything he has done.

I would highly recommend Evelyn to anyone seeking professional Employment Tribunal or employment litigation support. He is a real credit to Croner.

June 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to leave a great review! We are so happy to hear that you had an outstanding experience with us. We strive to provide our customers with the best service possible, and it's wonderful to know that we achieved that for you. Your positive feedback means a lot to us, and we look forward to providing you with excellent service in the future.

Rated 5 out of 5 stars

I have complete faith in Croner

I have complete faith in Croner, specifically Matthew Reymes-Cole, Legal Manager and Rob Cater, Litigation Consultant in supporting and representing our company at a recent Employment Tribunal.
From the outset, both Matthew and Rob kept me informed throughout the process. Rob provided a complete breakdown at each stage of the Hearing process and further clarification following each hearing. Rob Cater's expertise is second to none.

Thank you for taking some of the stress and anxiety out of the process and for the time in putting the submissions together which resulted in a positive outcome.
I have no hesitation in recommending Croner to potential clients.
Thank you!

June 26, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to leave a great review! We are so happy to hear that you had an outstanding experience with us. We strive to provide our customers with the best service possible, and it's wonderful to know that we achieved that for you. Your positive feedback means a lot to us, and we look forward to providing you with excellent service in the future.

Rated 5 out of 5 stars

Mediation

William quickly understood the situation. Spoke calmly and clearly when asking questions and stuck to the task in hand. He had a very professional manner and quickly achieved satisfactory results for all concerned.

June 19, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that William was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Health and Safety audit

We had the pleasure of welcoming Mr Simon Hazelden to our hotel to conduct a health and safety audit. His professionalism, expertise, and attention to detail were evident throughout the entire process.
Mr Hazelden carried out the audit thoroughly and efficiently, providing clear explanations and practical recommendations that will help us maintain and further improve our health and safety standards. His approach was professional, constructive, and supportive, making the audit process both informative and valuable for our team.

June 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Simon! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

HR support / Employment Law

The support, advice and guidance from Alice Edwards. She guided me throughout the process with expert knowledge and legal advice. Thank you

June 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Alice was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

What an amazing service

What an amazing service , special thank you to charlotte bradford without whom have well given up, great service thank you charlotte

June 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Charlotte was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Ian Mansfield visited our office and…

Ian Mansfield visited our office and carried out a very thorough audit. He was knowledgeable and helpful and I look forward to seeing him again in a few weeks

June 26, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Ian was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Had a Visit from Katherina Thomas

Had a Visit from Katherina Thomas, absolute credit to your business. Very helpful and went above and beyond.

June 26, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Katherina was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Mira K was very informative

Mira K was very informative, and friendly. She was thorough but it didn’t feel scrutinising

June 26, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Mira was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

health and safety audit

Steve Andrew’s carried out our health and safety audit. He was very helpful and has a sensible approach to managing health and safety.

June 25, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Steve was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Consultant Katrina Thomas was very…

Consultant Katrina Thomas was very patient and kind and and easy to talk to throughout the consultation

June 24, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Katherina was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Ellie was great to work with

Ellie was great to work with, really patient, considerate and helpful

June 17, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Ellie was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Health & Safety Visit with Claudette

I wanted to share some feedback about our annual health and safety visit with Claudette Nelson yesterday. Claudette was incredibly thorough throughout the process and took the time to guide me through the systems, making sure I understood everything clearly. Her support really helped me grasp what needs to be completed and how I can improve our compliance. I truly appreciated her attention to detail and the way she made the visit both informative and productive.

Thank you for providing such valuable support.

June 23, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and Claudette! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

F&p Visit

Darren Did a fantastic job following our f&p visit he explained everything clearly and was very clear and polite.

June 24, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Darren was able to provide you with the necessary support and assistance.

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