Croner Reviews 

6,929
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes understandable, often highlighting their approachable and reassuring demeanor. The service provided is frequently described as excellent, with many appreciating the tailored advice, efficient support, and clear guidance received, which makes navigating various business needs much easier. Reviewers also commend the customer service for its responsiveness and the team's deep knowledge, ensuring queries are addressed promptly and effectively. However, some people were dissatisfied with the company's customer relationship management, citing a lack of transparency regarding contractual terms and an onboarding process that was problematic. These customers also mentioned issues with slow responses to inquiries and feeling locked into expensive contracts without clear communication or fair treatment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, expertise, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the helpful, professional,... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, highlighting professional and timely support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In the Jason Murray Vs CPM LTD Case, we had Victoria Hall, who was an exemplary representative for our case. She was very clear from the start and explained each step of the way the requirements in a... See more

Company replied

Rated 5 out of 5 stars

Ian Fyfe is an amazing consultant taking time to understand your needs and what would be beneficial to your business at that stage. He asks very good questions and explains the benefits of partneri... See more

Company replied

Rated 5 out of 5 stars

I wanted to share some feedback about our annual health and safety visit with Claudette Nelson yesterday. Claudette was incredibly thorough throughout the process and took the time to guide me throu... See more

Company replied

Rated 5 out of 5 stars

James Ulyatt conducted our assessment. He had a very practical and realistic approach. His knowledge of our business was very good. He pointed out our legal requirement and advised on some very use... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health

Written by the company

As one of the most experienced and respected specialists in the business, you can rely on us to help you manage your people and responsibilities more efficiently and effectively. We are a one-stop shop for expert HR, Health & Safety, Consultancy, Software and information tailored to your organisation, your budget and your challenges. Our professionally qualified HR consultants are more than just a mine of legal knowledge; their understanding of your business ensures they are always practical and commercially focused.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(6,929)

1,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very effective impartial consultant

We've been working with Will as an impartial Face2Face consultant for a settlement agreement over the last month. He is personable, knowledgeable, calm and measured in the way that he works and communicates. His input and skilled handling of our case has been invaluable, and has lead to a positive outcome that we're really pleased with. I would happily consult with him again and would throughly recommend him to others.

May 14, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your great review! We are so glad to hear that our Face2 Face team were able to provide you with the necessary support and assistance. We strive to ensure that all of our clients have a great experience, and we are delighted that Will was able to help you with the process. Thank you for your kind words, I will pass these over to him.

Rated 5 out of 5 stars

Mark Plumb from Croner Consulting…

Mark Plumb from Croner Consulting completed our Health and Safety review and provided really great advice throughout the process. He was professional, knowledgeable, and very helpful in identifying areas for improvement and ensuring we remain compliant. The guidance and recommendations given were clear, practical, and easy to implement. I would highly recommend Mark and Croner Consulting for their excellent support and service.

May 12, 2026
Unprompted review
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Reply from Croner

Thank you for your great review for Mark. We are grateful to hear that he was professional and helpful during the Health & Safety Audit. Thank you for taking the time to share your experience with us, we look forward to working with you in the future!

Rated 5 out of 5 stars

Good Work Matthew!

We recently instructed Matthew Williams in relation to an Employment Tribunal claim and were extremely grateful for his support throughout the process.

Matthew was professional, approachable and very knowledgeable. He worked incredibly hard preparing the case and was always available to provide advice and support throughout.

We were very pleased with the outcome and would happily recommend Matthew to anyone needing representation.

May 14, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words about Matthew! We are so pleased to hear that he was able to provide excellent service and support. We strive to ensure that all of our customers have the best experience possible, and it sounds like Matthew went above and beyond in making sure that happened for you. We will make sure to pass along your compliments!

Rated 5 out of 5 stars

Working with Nick has been effortless...

Working with Nick Melarkey has been a huge asset to our business. From the very beginning, Nick took the time to understand how we operate and quickly identified the key areas we needed to improve in order to get fully up to speed with our health and safety responsibilities.

His knowledge, professionalism, and practical approach made what initially felt like a daunting process straightforward and manageable. Nick didn’t just provide generic advice - he worked closely with us to implement the correct systems and procedures that were realistic, effective, and tailored to our business.

I would highly recommend Nick to any business looking for expert health and safety guidance delivered in a clear, supportive, and professional manner.

May 14, 2026
Unprompted review
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Reply from Croner

Thank you for your great review for Nick. We are grateful to hear that he was professional and helpful during the Health & Safety Audit. Thank you for taking the time to share your experience with us, we look forward to working with you in the future!

Rated 5 out of 5 stars

Thanks to Katerina for all her help

Thanks to Katerina for all her help. She is knowledgeable, professional and friendly and made the whole process simple for us.

May 1, 2026
Unprompted review
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Reply from Croner

Thank you for your great review for Katherina. We are grateful to hear that she was professional and helpful during the Health & Safety Audit. Thank you for taking the time to share your experience with us, we look forward to working with you in the future!

Rated 5 out of 5 stars

William Barry

Will dealt with a grievance outcome appeal. He was professional, articulate and fair. Thankyou Will, you were a great help

May 7, 2026
Unprompted review
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Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Will was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Darren came to complete our health and…

Darren came to complete our health and safety check he was very informative, friendly and helpful. Myself and my colleague felt we learnt a lot from him, he answered all of our questions that we had. Would definitely recommend and would want Darren back to complete all checks and assessments !

May 13, 2026
Unprompted review
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Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and Darren! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Darren was very professional and…

Darren was very professional and informative talked us through all our health and safety needs and actions.

May 13, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Darren has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

Mary was great

Mary was great. Really knowledgeable and helpful and assisted in getting the facility where it needs to be. Can't recommend her and the business highly enough.

May 13, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Mary has been quick and efficient. I will ensure your feedback is passed over to her!

Rated 5 out of 5 stars

Once again I am really pleased with the…

Once again I am really pleased with the guidance we received in our annual Health and Safety audit. Darren Clemie is very knowledgeable and able to clearly articulate what we need to do to reduce and manage the risks to the team.

May 12, 2026
Unprompted review
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Reply from Croner

We are delighted to hear that you had such a positive experience with Croner, and especially with Darren. It is always a pleasure to hear that we have been able to provide the best outcome for all. We strive to ensure our customers receive the highest quality of service, so thank you for your kind words and support.

Rated 5 out of 5 stars

Had a great meeting with Simon…

Had a great meeting with Simon Hazelden, he was professional and supportive. As a small/medium size business its great to have the guidance and prompts on Health and Safety to ensure we are up to date and compliant.

April 22, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Simon has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

Emailed Darren asking a question, very quick response

Emailed Darren asking a question and within 10 minutes I received a phone call explaining how I completed my task and checking how I'm doing with everything else on the list.

May 12, 2026
Unprompted review
Croner logo

Reply from Croner

We are delighted to hear that you had such a positive experience with Croner, and especially with Darren. It is always a pleasure to hear that we have been able to provide the best outcome for all. We strive to ensure our customers receive the highest quality of service, so thank you for your kind words and support.

Rated 5 out of 5 stars

Annual Health and safety review

Annual Health and safety review, always great to tweak our procedures and find helpful ways of using Bright Safety platform
Kyle Pim extremely helpful and informative

May 12, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Kyle has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

Kenneth Hanson provided an excellent… 917870

Kenneth Hanson provided an excellent health and safety service throughout our recent review. He was professional, knowledgeable, and very approachable, making the whole process straightforward and stress-free. Kenneth took the time to explain everything clearly and offered practical advice tailored to our business needs.

His support and attention to detail were outstanding, and it’s clear he genuinely cares about helping clients maintain high health and safety standards. I would highly recommend Kenneth and Croner to any business looking for reliable and professional health and safety support.

A real credit to Croner.

May 12, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your review! We appreciate your great feedback about Kenneth and his dedication to providing the best Health and Safety advice and guidance for your organisation. It is always a pleasure to have someone as knowledgeable and helpful as Kenneth on our team. Thank you for your ongoing support.

Rated 4 out of 5 stars

Charles assisted me with a tribunal…

Charles assisted me with a tribunal claim from a former employee - Charles was excellent throughout, keeping me updated, and offering sound advice resulting in a successful outcome.

May 11, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Charles has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

Excellent Service

Lee Mathew helped with our HSE consultation today, excellent helpful and professional service again.

May 11, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your great review for Lee. We are grateful to hear that he was professional and helpful during the Health & Safety Audit. Thank you for taking the time to share your experience with us, we look forward to working with you in the future!

Rated 1 out of 5 stars

They need to look after their employees

They need to look after their employees better, especially with the industry they are in. I didn't hear back from one of their consultants for 5-6 weeks, even with chasing. He eventually came back to me and said he'd been off due to a bereavement and had 1000s of emails to catch-up on. I passed on my condolences but I'm actually really shocked and saddened by this for the employee involved. Why oh why would an employer of this size not have systems in place to 1. Monitor emails while their employee is off and 2. Manage their workload/return to work. I'd tell the company where to go. You're going through one of the worst times of your life and you get treated like this???

March 30, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to leave us feedback. It is regretful that you have been left with a negative impression of Croner.

We would like the opportunity to address your concerns further and therefore, have requested further information. If you can please send across your details to concerns@croner.co.uk, we would like to arrange for a call to take place.

Many thanks, Bethany

Rated 5 out of 5 stars

Health &Safety site Inspection

Thank you Croner for your Health &safety Inspection report, your service is valuable and Mr. Paul Leak was approachable and exceptionally professional and knowledgeable.

May 6, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Paul was able to provide you with the necessary support and assistance.

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