I had a problem with my bag and the company has repeatedly failed to respond to my emails (you are required to email them to initiate a warranty claim as per their own policy). If you buy a bag fro... See more
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Long delivery times and returns are a complete nightmare. Returned a bag as it was a bit big for medium size. Used the return label that was provided. The package has been sitting at their local Dept... See more
I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more
Fake brand beware - this is a copy and of Australian crumpled - of you look at terms it's registered name is Bagmania GMBH I bought a bag, the zipper broke, I followed their 5 year warranty proces... See more
Company details
Information provided by various external sources
Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.
Contact info
Venloer Str. 301-303, 50823, Koeln, Germany
- 0049 221 94 99 54 10
- trustpilot@crumpler.co.uk
- crumpler.co.uk
2.1
Poor
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery and nice clean bag
Great delivery and nice clean bag. Liked the simplicity of it all. I prefer a minimalist style and the fewer pockets the better. I’d prefer the laptop sleeve to have a bit more padding or higher density foam but it’s padded and I probably won’t put a laptop in it anyway. It’s light and well made.
February 9, 2023
Excellent customer service and support
Have a Dinky Di and managed to snap the third leg buckle in the door of a bus.
Crumpler sent out a replacement next day free of charge.
Great customer service.
Thank you.
March 3, 2023
Unprompted review
Love this bag
Love this bag. Use it to carry my laptop for work. Distributes the weight really well.
February 1, 2023
Crumpler Class
I’ve had a few Crumpler products and all have been highly durable, very functional and pretty good to look at. This bag was no exception. I like the new option to add personalisation :)
January 6, 2023
Perfect present for my photography mad…
Perfect present for my photography mad son in law, he loves it.
January 1, 2023
Crumpler certainly keeps its promises…
Crumpler certainly keeps its promises regarding the after sales support for its products. During one of the busiest times of the year they found a replacement 'zip pull' for my camera bag (and sent it free of charge from Germany).
So nice to find a company that cares.
*Highly recommended* Buy with confidence!
December 5, 2022
Unprompted review
Don't buy online - poor, non-existent customer services
They make wonderful kit - I have several of their bags bought through retailers - The bag I wanted this time wasn't available elsewhere so I bought it directly. The process was horrible.
The web site said VAT etc was included in the purchase cost.
The order confirmation said both that it would ship with DHL, AND that 20% EXTRA CUSTOMS CHARGES plus a handling fee of 15 GBP from Parcelforce will apply when parcel is received.
I very nearly cancelled the order, but it's a Christmas gift, so I just accepted that I may have to pay the extra and just suck it up.
I have the bag - it was delivered and I did not have to pay ParcelFarce, or anyone else any extra, but I had visions of my £189.80 bag costing me £242.76!
I emailed Crumpler 23/10/22 pointing this out and querying it - it is now 21/11/22 and I still have not had a reply.
UPDATE- 21/12/22 and still had no response….
Poor, non-existent customer services
October 22, 2022
Reply from Crumpler UK
Dear Stuart,
thank you for your updated Trustpilot review. From our point of view, your parcel was delivered without any issue. Therefore, it was our understanding we would only bother you if we would contact you.
We are not sure if there is something else we can help with. If yes, just let us know.
Your Crumpler Team
Misleading Delivery Times
The UK site says 2-4 days delivery. It is not, we ordered with a week to go until a birthday and we're still waiting 10+ days since order. The bag is in transit somewhere, but given they ship from Germany - no chance of that delivery time.
I raised it with customer service, and they just shrugged and said 'it's on the way'. I just HOPE the bag is good. Otherwise it will be a zero star from us.
October 12, 2022
Unprompted review
Reply from Crumpler UK
Dear valued customer,
Thank you for your review.
Your bag has arrived safely with you. We understand the disappointment you may feel because of late deliveries. However, we can assure you that an average delivery from our German warehouse to the UK takes 3 days with DHL as our partner. This is confirmed by many satisfied customers who are very pleased with our fast delivery from Germany.
Sometimes custom procedures take longer than expected and transportation errors simply occur. We would really like to avoid them, but they are unfortunately beyond our control.
Your Crumpler Team
Thank you to Stephan Sundrost at…
Thank you to Stephan Sundrost at Crumpler!
The customer service is a great part of this company. I needed a spare buckle for a fifteen year old bag and they sent it free of charge to the UK from Germany.
Much appreciated !
October 10, 2022
Unprompted review
Typical Crumpler quality, service and value
This was just a strap pad but the best strap pad.
Crumpler make, in my opinion, the very best bags especially for cameras. They're superbly made, quite a funky design and up to the task long term.
You can pay a lot more, no need, their products are right up there.
August 18, 2022
Good service.
Ordering was easy and good communications inspired confidence. Shipping from Germany was swift and efficient … but slow once it arrived in the UK! I was pleased with the bag and am enjoying using it.
August 25, 2022
Good prompt delivery as always and good…
Good prompt delivery as always and good quality item as always . Love crumpled
September 12, 2022
The website doesn’t have dimensions of…
The website doesn’t have dimensions of the product and so I ordered what I thought was a camera case of the right size only to find it’s too small. I’ll now have to return it for a refund as bought for a holiday to South Africa and had to buy a replacement there.
September 1, 2022
Reply from Crumpler UK
Dear valued customer,
we are sorry to hear that our camera bag does not fit with your camera equipment. However, we would like to address that dimensions are always stated under "Size and technical".
Best regards,
Your Crumpler Team
Recently bought the dinky di messenger…
Recently bought the dinky di messenger and I love it. It’s perfect for carrying my 12.8 inch iPad and notebook and pens etc. this is my 3rd crumpled bag not because any have broken or failed but because I have different sizes and uses. Every single bag is very well made
September 11, 2022
Good bag
Good bag, easily takes my Fuji XT30 ll and 16-80 zoom with room to spare. When bag is closed the top closure area at both sides doesn’t fall neatly into place, looking like a badly designed afterthought.
September 3, 2022
Still haven’t received my order after 4…
Still haven’t received my order after 4 weeks
Had to pay custom duty on top of original order which was a surprise
September 1, 2022
Reply from Crumpler UK
Dear valued customer,
we are sorry to hear that you are not satisfied with your shipping experience. However, we clearly state on our website that we ship from Germany to the UK and that fees may be involved when buying over a certain amount due to the Brexit. It is a pitty that Parcelforce could not reach you causing the delay of 4 weeks.
Best regards,
Your Crumpler Team
Great quality product and great comms!
August 31, 2022
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