CTB Alarms limited Reviews 134

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism of the staff. Many people appreciate the helpfulness and knowledge of the engineers, who often arrive on time and explain everything clearly, making the user experience straightforward and easy. Reviewers frequently mention feeling like valued customers due to the consistent high quality of service and the friendly, polite demeanor of the team.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, friendliness, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

User experience

Reviewers highlight positive aspects of user experience, noting that installations were quick and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Will, the CTB Senior Engineer, installed a new system in our house today. He was efficient, clearly knowledgeable and made a very neat job of fitting all the devices. He was patient and kind when expl... See more

Rated 5 out of 5 stars

Will and Ged came to replace the existing system and installed the new one. They then took the time to thoroughly explain how the new App based system works after installing it on our mobiles. I rec... See more

Rated 5 out of 5 stars

Excellent service very pleased with work done attended on exact time booked. Very friendly polite engineer jack who was sent out to us .Thank you Katie for all your help and sorting our alarms probl... See more

Rated 5 out of 5 stars

Had an issue with our alarm system that we had never used and came across CTB from a Google search. Janet was brilliant understanding the problem and tasking engineers to sort the issue. Will & Gez... See more


Company details

  1. Security System Installer

Written by the company

CTB alarms specialise in installing, maintaining, upgrading, and repairing burglar alarm systems and smart alarms in homes and commercial properties across Birmingham and the West Midlands. We are an honest, friendly, reliable, and family-run company with a team of highly skilled alarm installation and service engineers that have over 4 decades of experience in the home security industry. We are Visonic authorised alarm installers having been awarded their highest level of Diamond installer status, all our engineers have completed manufacturer training courses for the products we install and we carry the relevant certificates. We are approved and vetted by Trading Standards and are proud members of The Guild of Master Craftsmen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 5 out of 5 stars

Fab service and great engineers

Will, Gerard and Jack came to replace our outdated alarm system, and I genuinely couldn’t have asked for a better experience. From the moment they arrived, they were professional, friendly, and incredibly thoughtful in their approach.

They took the time to really understand how our household works, noting that my partner and I use different entrances, and carefully considering how best to configure the system around that. They also made sure to factor in where our dogs are during the day and at night, so everything felt tailored specifically to our home and lifestyle rather than a one-size-fits-all setup.

The installation itself was quick and efficient, but what really stood out was how approachable and helpful they were throughout. They talked me through the app in detail and made sure I felt completely confident using it, even stepping in to hold my baby so I could focus, which was so kind and much appreciated. I would highly recommend them to anyone.

Thanks so much!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Will

Will, the engineer arrived promptly, diagnosed the fault and fixed it, whilst explaining it all , he was also very friendly and courteous.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service very pleased

Excellent service very pleased with work done attended on exact time booked. Very friendly polite engineer jack who was sent out to us .Thank you Katie for all your help and sorting our alarms problem. Definitely highly recommended 💐💕

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent alarm company .

I have been a customer of CTB Alarms for many years and I have always received a first class service . We had a new alarm system installed back in 2018 which has functioned without any problems since instillation . We have the system serviced annually and the engineers have always been courteous , friendly and efficient . They have also always been transparent when explaining the cost of the work carried out . Over the past two years Jack has been our engineer and he has been brilliant on both occasions : he is very friendly and polite and has carried out an excellent job each time that he has attended . I would thoroughly recommend CTB Alarms if you need a new house alarm or you need help with your existing system .

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly engineers, very informative and very helpful. We would definitely recommend CTB 100%.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Safe and sound!

Will, the CTB Senior Engineer, installed a new system in our house today. He was efficient, clearly knowledgeable and made a very neat job of fitting all the devices. He was patient and kind when explaining how to use the system. As a result of Will’s work and time spent with us we would confidently recommend the company to our friends and family.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company.

Jack and Gez replaced the alarm panel for me. Very quick, cleaned up and thoroughly explained the system. Very satisfied from placing the order to getting the work complete. Very happy to recommend this Company.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Had an issue with our alarm system that…

Had an issue with our alarm system that we had never used and came across CTB from a Google search.
Janet was brilliant understanding the problem and tasking engineers to sort the issue.
Will & Gez arrived promptly and fixed the issue in good time and explained everything I needed to know.

October 23, 2025
Unprompted review

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