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CTB Alarms limited Reviews 134

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TrustScore 5 out of 5

4.9

Security System Installer
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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the efficiency and professionalism of the staff. Many people appreciate the clear explanations and helpful demonstrations regarding the systems, making the overall user experience straightforward and easy. Reviewers frequently mention the punctuality of the engineers and their polite, friendly demeanor. The staff's knowledge and ability to resolve issues quickly are also highly valued, with many consumers expressing long-term satisfaction and recommending the company for both new installations and existing system maintenance.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, friendliness, and... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

User experience

Users describe positive interactions with the user experience. Customers found the installation quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Will, the CTB Senior Engineer, installed a new system in our house today. He was efficient, clearly knowledgeable and made a very neat job of fitting all the devices. He was patient and kind when expl... See more

Rated 5 out of 5 stars

Will and Ged came to replace the existing system and installed the new one. They then took the time to thoroughly explain how the new App based system works after installing it on our mobiles. I rec... See more

Rated 5 out of 5 stars

Used CTB for a few years now. I’ve just upgraded my current system and the installers were so efficient and courteous whilst I worked from home making sure I had minimal distraction. I always feel l... See more

Rated 5 out of 5 stars

Had an issue with our alarm system that we had never used and came across CTB from a Google search. Janet was brilliant understanding the problem and tasking engineers to sort the issue. Will & Gez... See more

Company details

  1. Security System Installer

Written by the company

CTB alarms specialise in installing, maintaining, upgrading, and repairing burglar alarm systems and smart alarms in homes and commercial properties across Birmingham and the West Midlands. We are an honest, friendly, reliable, and family-run company with a team of highly skilled alarm installation and service engineers that have over 4 decades of experience in the home security industry. We are Visonic authorised alarm installers having been awarded their highest level of Diamond installer status, all our engineers have completed manufacturer training courses for the products we install and we carry the relevant certificates. We are approved and vetted by Trading Standards and are proud members of The Guild of Master Craftsmen.

Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 5 out of 5 stars

Upgraded alarm system installation

Jack came to replace the existing system and installed the new one quickly and easily. He then took his time to thoroughly explain how the new system works (it was very straight forward and easy!) and showed me how to use the app and ensured the app was all setup and ready to go.

I highly recommend CTB Alarms as I’ve being using their services for around about 9 years now and never had a problem! A great local business that takes pride in their work! 10/10

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Will and Jez were great

Will and Jez were thoroughly professional and considerate. The work was carried out efficiently and everything was explained clearly and suggestions for extending the system were explained without any feeling of sales pressure. We would highly recommend this company.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

We have used CTB alarms for many years…

We have used CTB alarms for many years and have total confidence in their service. We recently decided to upgrade our system and Katie was extremely helpful in advising us about the different options. Will and Gez installed the new system efficiently, with minimal disruption. Will was very patient in demonstrating how to operate it. We have no hesitation in recommending this company. They are always reliable and professional. Thank you!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Alarm system

Well what can I say I had will & gez from CTB Alarms fitted me a new alarm system. Really happy with the work they have done. Turn up on time. Both really polite. Very knowledgeable of the products that was fitted. Full training given. I would highly recommend anyone who wants a full alarm system fitted.
Thanks
Phil.

July 16, 2025
Unprompted review

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