CTB Alarms limited Reviews 134

The alarm works great. Jack comes to service the alarm every 12 months. The office ladies call and book us in. Very happy with the service and the product. Highly recommended. A*

Friendly, efficient

Service & repair of system after an accident. Quick to respond, fixed problem & highlighted advice for future.
Katie, Will & Jez were friendly & professional throughout.
Would recommend.

A pretty seamless experience with CTB. Katie and Jack initially advised us on what was required and a suitable date for installation agreed. On the day, a friendly couple of guys turned up and have just installed a new system in the house. Will and Gez clarified what we needed and advised us on the various options and then just got on with doing the job. Once fitted we had a comprehensive demo of the system and how to work it. If buying an alarm system wasn’t a one-off thing, I’d definitely buy another one from CTB.

Will & gez were brilliant at fitting my alarm. Great service all round. Professional and tidy

Jack came out on time and carried out a service as always with ni issues

Excellent product, with excellent service, just had my annual service, conducted in a very efficient and friendly way

Very professional, polite and knowledgeable.
Will serviced our alarm yesterday and gave us some very good advice and help.

I do not recommend CTB alarms,
They fitted siren alarm battery for me and it only lasted 15 months, decided to change myself this time and noticed they had put in wrong battery, when I opened alarm cover batteries fell out and left hanging.also put their company stickers on my alarm system boxes without my permission.
Definitely do not recommend this company.

Professional Review of CTB Alarms**

I purchased an alarm system from CTB Alarms in 2020 and have been servicing it annually ever since. Initially, I was enthusiastic about my decision, especially given CTB’s promises of high-quality security solutions tailored for families, including those with pets. However, my experiences over the past four years have left me feeling profoundly disappointed and disillusioned with the company.

**Service Experience and Costs:**
Every year, I’ve paid £95 for the annual service, and every two years, I incurred charges of £185 which included battery replacements. Over the course of ownership, this has added up significantly. While I understand that maintaining a reliable security system involves costs, I cannot help but feel that CTB has focused primarily on monetary gains rather than enhancing customer satisfaction.

Upon reaching out to CTB regarding various issues and concerns, I was often met with vague responses. When I brought up discrepancies in service and features that were originally promised, I was frequently told that what I had been informed was never said or that certain features simply did not exist. This lack of clarity quickly fostered a sense of mistrust, which only compounded my frustration.

**Product Suitability and Issues:**
A significant issue arose when I discovered that my sensors were unsuitable due to my pet. At the time of purchase, I was assured that the alarm system was pet-friendly. It was a shock to learn later that I would need to upgrade to pet-friendly sensors, with a quoted cost of over £500 for the replacements. This left me feeling betrayed, as I had entrusted CTB with my safety needs under the impression that their product was suitable for my living conditions.

Moreover, the revelation that my Visonic system is now considered obsolete and that CTB no longer supports this brand exacerbated my disappointment. Had I been made aware of the age or unsupported nature of the system at the time of purchase, I would have undoubtedly opted for a better, more advanced model that would have provided me with longevity and peace of mind.

**Customer Service and Communication:**
While my interactions with CTB staff, particularly Katie, have often been friendly, it is clear that the company's approach is inherently transactional. For loyal customers like myself, who have consistently serviced our systems, it was disheartening to hear that negotiation on pricing or discounts was not an option. This rigid stance felt counter to the expectations of long-term customer loyalty, and instead of feeling valued, I felt like only a number—a source of revenue.

**Conclusion and Compelling Decision:**
Ultimately, my dissatisfaction with CTB led me to make the difficult decision to replace the alarm system entirely. I sought out a different company that offers top-of-the-line technology, including comprehensive features such as door sensors, window sensors, and room sensors, all tailored to fit modern security needs. The level of customer service and professionalism I received from the new company has been a refreshing change, emphasizing customer satisfaction over purely financial transactions.

In retrospect, while I initially appreciated the product I purchased from CTB Alarms, the company’s inability to adapt and prioritize genuine customer care has been disappointing. I recommend potential customers thoroughly research alternatives, especially those that emphasize technology advancements and customer service, rather than becoming trapped in the cycle of unmet promises that I experienced.

**Overall Rating: ***** 0/5 – At this point, I can only reflect on my time with CTB Alarms as a missed opportunity for what should have been a fruitful and supportive relationship.

Alarm became poorly.last night, call back from C,T,B this morning and,a engineer was arranged,repair and 2020 service combined,engineer quickly diagnosed and fixed ,many thanks to the whole C,T,B alarm team,well done all, !!
Special mention to Katie for organising