The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and lovely friendly…
Great service and lovely friendly member off staff. Always happy in her job. Lesley Wilkinson.
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that Lesley provided such great service and made a positive impression with her friendly and happy approach. It’s marvellous to know she consistently brings such positivity to her role.
We’ll be sure to pass on your lovely comments on to Lesley; she will be happy to know she brightens the day.
Kind regards,
Chris
Customer Service Team
Customer service from Leo
Customer service from Leo
This was quick and effective- would rather pick up the phone then reply on emails. Sorted the query promptly to resolution
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Leo provided you with quick and effective customer service, and that your query was resolved promptly. We appreciate the importance of clear and efficient communication, and it’s great to know that speaking directly over the phone made the process easier for you.
We’ll be sure to pass on your kind comments to Leo; recognition like this is truly appreciated.
Kind regards,
Chris
Customer Service Team
Bruce was very kind
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that Bruce made such a positive impression and was very kind during your visit. Providing a friendly and approachable service is what we aim to deliver.
We’ll be sure to pass on your kind words to Bruce; he will be happy to receive your praise.
Kind regards,
Chris
Customer Service Team
He come to service the cooler very…
He come to service the cooler very professional ,quick and clean
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that your service visit was completed in such a professional, quick, and clean manner. Providing efficient and high-quality service is what we aim to achieve, so it’s good to know this was reflected in your experience.
We will be sure to share your kind comments with the team; recognition like this means a great deal.
Kind regards,
Chris
Customer Service Team
Thanks Dean excellent service as always…
Thanks Dean excellent service as always 🙂
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
It is lovely to hear that Dean has once again provided you with excellent service. His consistency and dedication to delivering a great customer experience are truly valued.
We’ll be sure to pass on your appreciation to Dean; your comments will mean a lot to him.
Kind regards,
Chris
Customer Service Team
Dean Creasey delivered our new machine…
Dean Creasey delivered our new machine today, great service, positive attitude. Thanks Dean
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for sharing your feedback.
We’re so pleased to hear that Dean delivered your new machine with great service and such a positive attitude. It’s wonderful to know he made a great impression during your visit, so we’ll be sure to pass your kind comments on to him.
Kind regards,
Chris
Customer Service Team
They changed our contacted visits 4…
They changed our contacted visits 4 visits a year to 2 visits at the same monthly charge
The missed out April service
Not happy looking to move
June 9, 2026
Unprompted review
Reply from Culligan UK
Hi Adam,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.
We sincerely apologise for the missed service in April, as well as the concerns raised regarding the change in your scheduled visits. We appreciate how important regular servicing is, and we regret any confusion or disruption this change may have caused—particularly as this appears to have been applied without a clear explanation.
This is not the level of service we aim to provide, and we completely understand why this has led you to consider moving elsewhere.
We would really appreciate the opportunity to review your account in full, clarify the visit schedule, and address the missed service to ensure everything is aligned with your agreement. Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Culligan Customer Service
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you had such a positive delivery experience with Carl. It’s great to know his friendly approach made a difference.
We’ll be sure to share your feedback with Carl, who will be happy to receive your recognition of his excellent service.
Kind regards,
Chris
Customer Service Team
Really lovely chat with Carl Castle…
Really lovely chat with Carl Castle during his delivery! Made best friends with the office dog. Thanks Carl!
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your lovely feedback.
We’re so pleased to hear that Carl made your delivery experience so enjoyable. It’s wonderful to know he took the time for a friendly chat and even made friends with the office dog!
We’ll be sure to share your kind comments with Carl in recognition of the fantastic service he provides.
Kind regards,
Chris
Customer Service Team
P.S. We hope your dog approves of Culligan water.
Carl was a gentleman soon as he arrived…
Carl was a gentleman soon as he arrived on site at thistley hough academy
Kindness and a great work ethic
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that Carl made such a positive impression when he arrived on site. His kindness, professionalism and strong work ethic are qualities we’re very proud of, and it’s fantastic to see these recognised.
We’ll be sure to share your kind comments with Carl in recognition of his excellent service.
Kind regards,
Chris
Customer Service Team
Thank you Stephen Webster good service
Thank you Stephen Webster good service
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you received good service from Stephen. Your recognition means a great deal, and it’s always encouraging to know when our team is making a positive impact.
We’ll be sure to share your comments with Stephen in acknowledgment of his efforts.
Kind regards,
Chris
Customer Service Team
The service from Carl Castle was…
The service from Carl Castle was brilliant. He arrived at site to collect empty bottles but there was no mention of the 10 bottles that should have been delivered. Carl managed to sort and left 2 bottles to get us by. Carl’s customer service was second to none thank you
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback.
It's great to hear about the brilliant service provided by Carl. It’s especially encouraging to know that he was proactive and took the initiative to resolve the issue with the missing delivery, ensuring you had some water to see you through. That level of care and customer focus truly reflects the standard of service we aim to deliver.
Your comments about Carl’s customer service being second to none are greatly appreciated, and we will make sure your kind words are shared with him.
Kind regards,
Chris
Customer Service Team
Jordon was really polite and efficient
Jordon was really polite and efficient, great work
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Jordon was polite and efficient, and that you were pleased with the service provided. Delivering great customer service is something we take pride in, so your comments are truly appreciated.
We’ll be sure to pass on your recognition to Jordon; it will mean a lot to him.
Kind regards,
Chris
Customer Service Team
Very professional 5 stars Stefan homer
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you found the service to be professional and worthy of a 5-star rating. It’s especially great to see Stefan recognised for his efforts; he takes great pride in delivering a high standard of service.
We’ll be sure to pass on your kind words to Stefan in recognition of his excellent work.
Kind regards,
Chris
Customer Service Team
Really quick responses
Really quick responses, and very helpful to come to a resolution quickly. Thank you.
June 8, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you experienced quick responses and that our team was able to resolve your query efficiently. Providing prompt and helpful service is our goal, so it’s great to know this made a positive difference.
Your comments are truly appreciated, and we will be sure to share your feedback with the team as recognition of their efforts.
Kind regards,
Chris
Customer Service Team
Platinum Jubilee visit
Engineer - Christopher Thompson, visit the platinum jubilee Leisure centre today, he was very helpful and spent longer than planned due to multiple issues with all our machines
5 stars for his customer service and techincal knowledge
June 8, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear about your recent experience and that Christopher provided such outstanding support. It’s especially great to know that he went above and beyond, taking the time to address multiple issues across your machines and ensuring everything was thoroughly looked after.
Your recognition of Christopher’s customer service and technical knowledge is very much appreciated, and we will be sure to pass your kind comments on to him.
Kind regards,
Chris
Customer Service Team
We ordered water from Culligan on 27th…
We ordered water from Culligan on 27th May, and as of today (8th June), it still hasn’t been delivered. We’ve called four times, and each time we’re told it will arrive “today” or “tomorrow,” but it never does.
This is extremely frustrating, especially as we are a school and rely on a steady water supply for students and staff. The lack of communication and repeated empty promises are unacceptable.
Would not recommend based on this experience.
June 8, 2026
Unprompted review
Reply from Culligan UK
Hi Shpresa,
Thank you for your feedback. We are very sorry to hear about your recent experience and fully understand how frustrating this must be, particularly given the importance of a reliable water supply in a school environment.
We sincerely apologise for the delay in delivering your order placed on 27th May and for the repeated assurances that were not followed through. This is not the level of service we strive to provide, and we appreciate how the lack of clear communication has only added to your frustration.
Your comments have been taken very seriously, and we would like the opportunity to investigate what has gone wrong and ensure this is resolved as a priority. Please could you contact us directly with your account details so we can urgently review your order and put the necessary steps in place to prevent this from happening again. Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Once again, please accept our apologies for the inconvenience caused.
Kind regards,
Hardeep
Culligan Customer Service
Leaking water cooler
I reported a leaking water cooler in our department in Leith Academy High School. Kam Heer from Culligan got back to me on the same day and investigated our issue promptly, including the condition of the leaking unit. We were offered a swap at no extra cost. We appreciate great customer service and quick reply.
June 5, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear about your positive experience and that Kam was able to respond so promptly to your report of the leaking water cooler. It’s great to know that Kam investigated the issue thoroughly and arranged a replacement unit, ensuring everything was resolved quickly and efficiently.
Providing responsive, reliable service is something we pride ourselves on, so your kind comments and recognition of Kam’s efforts mean a great deal. We will be sure to pass your feedback on to Kam.
Kind regards,
Chris
Customer Service Team
Great service as usual from Stefan Homer
Great service as usual from Stefan Homer. Always polite and friendly, thank you again
June 5, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that you continue to receive great service from Stefan. His polite and friendly approach is something we truly value, and it’s wonderful to know he consistently delivers a positive experience.
We’ll be sure to pass on your thanks to Stefan; he’ll really appreciate your continued recognition.
Kind regards,
Chris
Customer Service Team
Absolutely great
Carl Castle has been delivering to our site for a while now. He’s absolutely great and so friendly, really professional and just a lovely guy. Always does a great job and works so hard. Would recommend him to anyone.
June 5, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Carl continues to provide such great service and has made a lasting positive impression. His friendly, professional attitude and strong work ethic are qualities we value, so it’s fantastic to know he consistently delivers this for you.
We will ensure that your kind words and appreciation are passed on to Carl; he will be very happy to receive your praise.
Kind regards,
Chris
Customer Service Team
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