The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Delivery from Lesley Wilkinson today
Delivery from Lesley Wilkinson today! Very professional and very helpful. Thank you.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
It's great to hear that Lesley provided such professional and helpful service during the delivery. She takes great pride in looking after our customers, so your comments will mean a lot to her.
We’ll be sure to pass your kind words on to Lesley, so she receives the recognition she deserves.
Kind regards,
Chris
Customer Service Team
EH Smith Water Cooler Service
Stefan arrived and promptly carried out the water cooler service. He also had a fantastic telescopic chair.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Stefan provided both prompt and efficient service when carrying out the water cooler maintenance. It’s great to know everything was completed smoothly and we’re glad that his fantastic telescopic chair didn’t go unnoticed.
We’ll be sure to pass your kind comments on to Stefan so that he and the fantastic telescopic chair receive the recognition they deserve.
Kind regards,
Chris
Customer Service Team
Jamie Mcvey provided a good service and…
Jamie Mcvey provided a good service and was professional.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that Jamie provided good service and maintained a professional approach throughout. Delivering a high standard of service is what we aim to achieve.
We’ll be sure to pass your kind words on to Jamie; your comments will be very much appreciated.
Kind regards,
Chris
Customer Service Team
Stephen Webster
Stephen is always friendly and provides a great service to us at FP Mailing.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Stephen consistently provides you with such friendly and great service. He takes real pride in delivering a positive experience, so your comments will mean a lot to him.
We’ll be sure to pass your feedback on to Stephen to acknowledge his excellent work.
Kind regards,
Chris
Customer Service Team
Steffan Homer
Steffan Homer - couldn’t ask for a better service engineer, very friendly and efficient
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your fantastic feedback.
We’re delighted to hear that Stefan provided such a high level of service. Your comments about his friendliness and efficiency are greatly appreciated, and we completely agree; he’s a real asset to the team.
We’ll be sure to pass your kind words on to Stefan so he receives the recognition he deserves.
Kind regards,
Chris
Customer Service Team
I always find the Wolverhampton service…
I always find the Wolverhampton service centre to be totally committed to giving the very best service Kevin is absolutely the best running the centre Pete delivered my water this morning what a lovely friendly guy also my cul de sac was a little blocked so Pete carried the 2 bottles to me as he could not get his vehicle up to me Review left by Susie Priest
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you, Susie, for taking the time to share such wonderful feedback.
We’re delighted to hear your kind comments about our Wolverhampton service centre and the commitment shown by the team. Kevin will be especially pleased to know his leadership is recognised, and we’ll be sure to pass on your praise to him.
It’s also great to hear about your experience with Pete. We’re so glad he was able to go the extra mile to ensure your delivery was completed, even with the access challenges, and that his friendly approach made a positive impression.
Your feedback truly means a lot to us, and we’ll make sure both Kevin and Pete receive your kind words.
Kind regards,
Chris
Customer Service Team
Always good to see Carl 👍 highly…
Always good to see Carl 👍 highly recommend
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We're delighted to hear that you always enjoy seeing Carl and that you would highly recommend him. He consistently strives to provide a friendly and reliable service, so your comments will mean a great deal to him.
We’ll be sure to pass your feedback on to Carl in recognition of his excellent work.
Kind regards,
Chris
Customer Service Team
Excellent service
Excellent service. Bruce Rankin was polite, friendly, efficient and helpful.
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear about your experience with Bruce. It’s great to know that he provided such efficient service, delivered in a polite and friendly manner. These are standards we aim to deliver to all our customers.
We’ll be sure to pass your kind words on to Bruce; he will be most pleased to receive your recognition.
Kind regards,
Chris
Customer Service Team
Jason Morgan was very helpful
Jason Morgan was extremely helpful—he resolved all my queries and kept me updated throughout the process.
Thank you very much.
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear about your positive experience with Jason. It’s great to know that he was extremely helpful and resolved all your queries, all while ensuring you were regularly updated. This is exactly the level of service we aim to achieve.
We’ll be sure to pass your comments on to Jason; your recognition of his efforts will be very much appreciated.
Kind regards,
Chris
Customer Service Team
Would just like to say a huge thank you…
Would just like to say a huge thank you to Matt Stolton covering Marden Kent area and came to Folkestone to drop my water off. Very kind helpful guy .
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
We’re delighted to hear about your positive experience with Matt. It’s good to know that he delivered your order with both a kind and helpful attitude.
It is very kind of you to offer such praise. We will make sure your recognition is passed on to Matt.
Kind regards,
Chris
Customer Service Team
Freshery- Culligan Water
New client and had an issue with the delivery and subscription set up. Jason has been great in helping us to sort it out. Hopefully we won't have any issues in the future.
June 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re sorry to hear that there were some initial snags with setting up your delivery and subscription. However, we are more than pleased to learn that Jason was able to step in and support you in getting the issues resolved. It’s great to know he provided such helpful assistance and made the process easier for you.
We’ll be sure to share your kind comments with Jason; he will be happy to know how grateful you are for his assistance.
Kind regards,
Chris
Customer Service Team
Lesley Wilkinson- amazing every time…
Lesley Wilkinson- amazing every time very efficient ✨
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
It is marvellous to hear that Lesley, as ever, continues to provide such amazing service. Her efficiency and consistency reflects the high standards aim to achieve, and it’s fantastic to see this recognised.
We’ll be sure to pass your kind comments on to Lesley; your stellar feedback will mean a great deal to her.
Kind regards,
Chris
Customer Service Team
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Stephen delivered great service during his visit. Working to a high standard is our aim, so it’s always rewarding to know when this has been recognised.
We will be sure to let Stephen know how much he is appreciated.
Kind regards,
Chris
Customer Service Team
Very disappointing experience with…
Thank you for your response, but unfortunately this does not reflect an isolated issue. During the recent weeks of multiple UK heatwaves, I specifically requested that deliveries be made after 9am. Despite this, the latest delivery arrived before 9am, was short delivered, and no empty bottles were collected.
When I called to complain, I was then informed that our automatic delivery schedule had been cancelled without our knowledge, meaning I had to place an emergency water order. I was advised this could take up to five days to arrive, which is far from acceptable when customers rely on a regular water supply, especially during periods of extreme heat.
Given that we are already in the process of cancelling our service, there is little that can be done to change our decision. However, I hope you take this feedback seriously for the benefit of your other customers. The issues we have experienced have not been complex problems—they are basic administrative and service requirements that should be handled correctly.
Between repeated failures to update contact details, attempted early collection of equipment while still under contract, missed delivery instructions, short deliveries, failure to collect empties, and the cancellation of our automatic deliveries without notification, the overall experience has been extremely frustrating.
Appalling service from start to finish. Simply put, if you ask customers whether they would stay for a lower price, you first need to demonstrate that you can deliver a reliable service and get the basics right.....
Very disappointing experience with Culligans. Communication and basic account management have been consistently poor.
Despite asking multiple times, they have failed to update the contact email address, meaning the correct person isn’t notified about upcoming water deliveries. This has caused unnecessary confusion and inconvenience.
We also provided notice to end the service, yet they attempted to collect the machine early—even though we are still under contract until July. This shows a complete lack of attention to customer agreements.
To add to the frustration, they asked whether we would consider staying if they reduced their costs. However, if they can’t get simple administrative tasks right, pricing isn’t the issue—reliability and service are.
Overall, I would not recommend based on our experience.
January 5, 2026
Unprompted review
Reply from Culligan UK
Hi Louise,
Thank you for your feedback. We are very sorry to hear about your experience and the frustration this has caused.
We sincerely apologise for the issues you have faced with communication and account management. Failing to update your contact details after multiple requests is not acceptable, and we understand how this would have led to confusion around your deliveries.
We are also sorry for the concern caused regarding the attempted collection of your cooler. This should not have happened while your agreement remains active, and we appreciate how this reflects a lack of attention to your account.
In addition, we recognise your comments regarding the discussion around pricing. You are absolutely right—reliability and service should always come first, and we regret that we have fallen short in your case.
We would like the opportunity to review your account in full, correct any outstanding issues, and ensure everything is managed properly moving forward.Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Culligan Customer Service
Stefan Homer came to service and clean…
Stefan Homer came to service and clean our water dispenser, he was quick tidy and polite. Really good
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear about your positive experience with Stefan Homer. It’s fantastic to know that he serviced the water dispenser in both a quick and tidy manner, all delivered with his usual politeness. His actions reflect the level of care we aim to provide.
We will be sure to share your kind comments with Stefan; he will be happy to receive your kind words.
Kind regards,
Chris
Customer Service Team
Excellent Service Visit
We had our bottled water dispensers serviced recently by Stefan Homer.
Not only was he punctual and polite to deal with, he was thoroughly professional in his servicing and went the extra mile to get our more complex repairs / replacements arranged. 10/10 for Stefan.
June 8, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your fantastic feedback.
We’re delighted to hear about your recent experience with Stefan. It’s great to know that he was punctual, polite, and delivered a highly professional service while working on your bottled water dispensers. We’re especially pleased that he ensured the more complex repairs and replacements were arranged smoothly; this reflects the high standards we strive for.
Your “10/10” rating will mean a great deal to Stefan, and we will be sure to pass your kind words on to him.
Kind regards,
Chris
Customer Service Team
Water was not delivered on several…
Water was not delivered on several occasions and occasions we were left without any water, the service contract was reduced from 4 times a year to 2 times a year, we were charged for a cooler that we had returned - not a good experience at all!
June 2, 2026
Unprompted review
Reply from Culligan UK
Hi Lynne,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We sincerely apologise for the missed deliveries and for the occasions where you were left without water. We understand how disruptive and unacceptable this is. We are also sorry to hear about the confusion regarding your service schedule and the charge for a cooler that had already been returned—this is not the standard we aim to deliver.
Your comments have been taken seriously, and we would really like the opportunity to investigate these issues in full and put things right for you. Please would you get back to me on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Culligan Customer Service
I had a great experience with Culligan
I had a great experience with Culligan. Samiur Rahman was extremely helpful throughout the process, providing quick responses and excellent customer service. Samiur was professional, knowledgeable, and made everything straightforward and stress-free. I really appreciated the prompt communication and willingness to help. Highly recommended!
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share such wonderful feedback.
We’re delighted to hear that you had a great experience with Culligan and that Samiur provided such helpful, professional, and knowledgeable support throughout the process. It’s fantastic to know that his prompt communication and willingness to assist made everything straightforward and stress-free for you.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to Samiur; recognition like this is truly appreciated.
Kind regards,
Chris
Customer Service Team
Excellent service and explanative…
Excellent service and explanative handover - thoroughly completed water cooler replacement & a good laugh too!
Thank you Ross Cassidy!
June 10, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your fantastic feedback.
It is great to hear that Ross provided you with such excellent customer service and a clear, explanatory handover during your water cooler replacement. It’s great to know the job was completed thoroughly and that he made the experience enjoyable too!
We’ll be sure to pass your kind words on to Ross; he will be glad to know how very much appreciated he is.
Kind regards,
Chris
Customer Service Team
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Jo provided such a fabulous and professional service. Delivering a high standard of service is our aim, so it’s wonderful to know this was reflected in your experience.
We’ll make sure that your kind words are passed on to Jo; she will be glad to receive such recognition.
Kind regards,
Chris
Customer Service Team
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