The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
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A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
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Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic assistance
When I raised this query I wasn't especially happy but Samuir (Rahman) was patient when my responses weren't always prompt, offered recompense rather than waiting to be asked and was extremely helpful overall. The conclusion being that the issues I'd experienced were resolved and I felt Samuir went over and above to help me.
July 15, 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic feedback. We're delighted to hear that Samuir provided such helpful and proactive support, keeping you informed and working to resolve your concerns. We'll be sure to share your kind words with him.
Kind Regards,
Emmanuela
Customer Service Team
Excellent customer service
Excellent customer service! Kam Heer made reporting the fault with our water cooler machine a delightful experience.
July 17, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review! We're delighted to hear that you received excellent customer service. Kam will be thrilled to know that his support made the process of reporting your water cooler fault such a positive and enjoyable experience.
Kind Regards,
Emmanuela
Customer Service Team
Always a great experience from our…
Always a great experience from our deliveries by Stephen Webster in particular. Stephen is always efficient and friendly! 10/10 service.
July 14, 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review! We're delighted to hear that you consistently have a great experience with our deliveries. Stephen will be pleased to know his efficiency and friendly service have made such a positive impression.
Kind Regards,
Emmanuela
Customer Service Team
Appalling customer service - engineer failed to arrive three times without notice
We have had an office water cooler for nearly five years and have paid our rental and service premium monthly without fail. The water cooler has now been broken for two weeks, and on three occasions we have been told an engineer was on their way - yet each day, due to "no parking", "unforeseen circumstances" and similar excuses, no engineer has arrived. The customer care consultants have been unhelpful both on the phone and over email. I still have no idea when we will get any help for a service we have been paying for consistently, and when you actually need a technician it's an uphill battle. Extremely disappointed with Culligan.
July 17, 2026
Unprompted review
Reply from Culligan UK
Hi Andreas,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays and communication issues you have experienced, especially after being a valued customer for nearly five years.
We understand how frustrating it must be to be without a working water cooler for this length of time after multiple missed visits.
This is not the level of service we aim to provide. Please contact us with your account details at customer.services@culligan.co.uk, and we will investigate this matter urgently and work towards a resolution.
Kind regards,
Hardeep
Customer Service Team
Company is let down by the accounts team
Account set up in November 2025 and only the first invoice has been correct. The cost of the bottles of water on the second invoice was over £11 more than the agreed price and the third invoice is over £17 more per bottle. Still waiting to hear back from them after nearly 3 weeks. No issues with the delivery team but the accounts team are a joke!
July 17, 2026
Unprompted review
Reply from Culligan UK
Hi Samantha,
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate how frustrating this must be.
We apologise for the invoicing issues you have encountered and for the delay in receiving a response. We understand the importance of invoices being accurate and any discrepancies in agreed pricing should be investigated and resolved promptly.
It's encouraging to hear that you have been happy with our delivery team, however we are disappointed that our service from the accounts side has not met your expectations. We would like the opportunity to review your account and ensure any pricing concerns are addressed as quickly as possible.
Please contact us at customerservice@culligan.co.uk with your account details, and a member of our team will investigate this matter and respond as soon as possible.
We apologise again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Hardeep
Customer Service Team
Excellent service as always but…
Excellent service as always but outstanding gentleman this time. Unloaded and carried all for us and incredibly friendly and helpful. Thank you Stephen Webster.
Team Allfloors appreciate your help.
July 17, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear Stephen provided such outstanding service. It's great to know he was friendly, helpful, and went the extra mile to assist with your delivery. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Lisa Webb was fantastic
Lisa Webb was fantastic. Ongoing comms with Culligans and unresolved issues. Lisa followed up as promised to arrange collection after months of contacts without success
July 16, 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're delighted to hear that Lisa provided such fantastic service and followed through on her promise to arrange the collection. We understand how frustrating unresolved issues can be, and we're pleased Lisa was able to help where previous attempts had been unsuccessful. We'll be sure to pass on your kind comments to her.
Kind regards
Sailey
Customer service team
Dean C was amazing and efficient
Dean C was amazing and efficient, made it easy and very happy with our new install👍
July 17, 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're happy to hear Dean provided amazing and efficient service and made your new installation process so easy. We'll be sure to pass on your kind comments to him.
Best wishes
Sailey
Customer service team
Dean Creasey
A lovely man named Dean Creasey delivered water and our new water dispenser. He was extremely helpful and showed me how to work the new dispenser. Once Dean fitted it, he stayed to make sure it was all working fine. He was very helpful.
July 16, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're happy to hear Dean provided such amazing and efficient service and made your new installation process easy. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Excellent service
Excellent service from Lesley Wilkinson. Couldn't have done more to ensure that we were very happy customers!
July 16, 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're delighted to hear that Lesley provided excellent service and went above and beyond to ensure you were happy. We'll be sure to pass on your kind comments to her.
Many thanks
Sailey
Customer service team
Bruce Rankin delivered the water to our…
Bruce Rankin delivered the water to our office and he was great, friendly and professional, a pleasure to deal with. Thank you Bruce 😊
July 15, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review. We're delighted to hear that Bruce Rankin provided such a friendly and professional service and was a pleasure to deal with. We'll be sure to pass on your kind words and thanks to Bruce we're sure he'll appreciate the recognition.
Kind Regards,
Emmanuela
Customer Service Team
Very helpful -Bruce Rankine.
Very helpful -Bruce Rankine.
Went above and beyond to help out
July 15, 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review. We're delighted to hear that Bruce Rankine was so helpful and went above and beyond to support you. We'll be sure to share your kind feedback with him, and we're certain he'll appreciate the recognition.
Kind Regards,
Emmanuela
Customer Service Team
Christopher Thompson is a great engineer
July 15, 2026
Unprompted review
Reply from Culligan UK
Thank you for your review. We're delighted to hear that Christopher Thompson provided such great service. We'll be sure to pass on your kind words and recognition to him we're sure he'll appreciate the feedback.
Thank you for choosing Culligan.
Kind Regards,
Emmanuela
Customer Service Team
Reply from Culligan UK
Thank you for your review. We're pleased to hear that Nathan Ratcliffe provided a quick and efficient service. We'll be sure to pass on your feedback and recognition to him.
Kind Regards,
Emmanuela
Customer Service Team
Jamie McVey was our installer today
Jamie McVey was our installer today. Very friendly polite and professional would recommend.
July 15, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review. We're delighted to hear that Jamie provided such a friendly, polite, and professional installation experience. We'll be sure to pass on your kind words, and we're sure Jamie will appreciate the recognition.
Kind Regards,
Emmanuela
Customer Service Team
The 5 stars are down to one individual
The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Hardeep Chahal, you are a credit to Culligan and a pleasure to work with. Thank you for your help and support.
July 15, 2026
Unprompted review
Reply from Culligan UK
Thank you for taking the time to share your feedback. We are delighted to hear that Hardeep's support, persistence, and dedication made such a positive difference to your experience. We will be sure to pass on your kind words and recognition, as we know she will greatly appreciate them.
Thank you for choosing Culligan, and we look forward to continuing to support you in the future.
Kind Regards,
Emmanuela
Customer Service Team
Dangerous driver
Dangerous driver. A Culligan van driver very nearly killed me today, around 2pm, Notting Hill, London turning left into Ladbroke Gardens. If I hadn't jammed on my brakes sharply and swerved right I would have gone under his front wheel. I nearly came off as it was. I shouted out 'Oi!' angrily but he took notice, drove on down Ladbroke Gardens, then turned right down Ladbroke Grove. I know nothing else about Culligan, but this was disgusting
July 15, 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for bringing this to our attention. We are very sorry to read about your experience and can understand how upsetting and concerning this must have been.
The safety of the public, our customers, and our colleagues is something we take extremely seriously. While we are unable to comment on the circumstances of this incident based on the information currently available, we would welcome the opportunity to investigate your concerns thoroughly.
Could you please email us at customervoice.cuk@culligan.co.uk with your contact details and any additional information you may have, or respond to the contact request sent via Trustpilot with your telephone number and email address? This will allow us to speak with you directly and carry out a full review of the incident.
We take reports of this nature very seriously and would appreciate the opportunity to look into this further.
Kind regards,
Kieron Walker
Customer Voice Manager
Frustrating Billing Experience
This is the **second time** I've had this exact experience with Culligan, and it's becoming incredibly frustrating.
I received an invoice demanding payment, but there was **no payment link, no payment instructions, and no way to pay through my online account**. I spent my own time trying to figure out how to pay it, only to discover that there simply isn't an online payment option available.
To make matters worse, the emails about overdue invoices are written in such an aggressive, impersonal tone that they feel more like they're coming from a **debt collection agency** than a company providing a water delivery service. Instead of making it easy for customers to pay, Culligan sends increasingly demanding reminders while failing to explain how payment is actually supposed to be made.
This isn't a one-off mistake—it's happened to me before, which suggests there is a fundamental problem with their billing process.
Paying an invoice shouldn't require customers to search through their account, contact support, or guess what they're expected to do. If you expect people to pay on time, provide a clear and accessible way to do so.
I hope Culligan reviews and improves its billing process because, at the moment, it's unnecessarily stressful and far below the standard I'd expect from a company of this size.
July 15, 2026
Unprompted review
Reply from Culligan UK
Hi Yulia,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
We sincerely apologise for the difficulties you encountered when trying to make a payment.
We appreciate that invoices should provide clear payment instructions and that customers should be able to make payments easily and without unnecessary effort.
We are also sorry that the tone of our reminder emails caused concern, as this is not the experience we want our customers to have.
It is particularly disappointing to hear that this is the second time you have experienced this issue.
We take your comments seriously and will ensure your feedback regarding both the payment process and the wording of our communications is shared with the relevant teams for review.
We would welcome the opportunity to look into this further and discuss your experience in more detail. Please contact us at customerservice.cuk@culligan.co.uk.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve and deliver a better experience for our customers.
Kind regards,
Hardeep
Customer service Team
King Edward V1 School…
Jordan o,Neill,was the service engineer today ,he is an asset to your company,nothing is a problem and has a very pleasant and easy going attitude
July 14, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Jordan provided such excellent service. It's wonderful to know that his helpful, can-do attitude and pleasant manner made a positive impression. We'll be sure to pass your kind comments on to him.
Many thanks
Sailey
Customer service team
John Robertson was friendly
John Robertson was friendly, professional and supported with the installation of our new water cooler. Explain everything about it and its connections. Great service
July 14, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're pleased to hear John provided excellent service with his helpful attitude and professionalism. We'll pass on your comments to him.
Many thanks
Sailey
Customer service team
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