The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Really lovely friendly water delivery…
Really lovely friendly water delivery and collection by Stephen Webster today 🤗 great customer service! What a credit to the company. Thank you from iMist
July 2, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review!
We're delighted to hear that Stephen provided such friendly and professional service during your water delivery and collection. We'll be sure to share your kind words with him he'll be thrilled to hear them. Thank you for your support
Kind Regards,
Emmanuela
Customer Service Team
Great customer service
Our water machine started to leak, I phoned customer services, Kam answered within few rings and was very helpful, we got a free upgrade.
July 2, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful feedback!
We're delighted to hear that Kam was able to assist you quickly and provide such helpful customer service when your water machine started leaking. It's great to know we could resolve the issue for you. We'll be sure to pass your kind comments on to Kam. Thank you for choosing us!
Kind Regards,
Emmanuela
Customer Service Team
Never found it so difficult to get…
Never found it so difficult to get water
When looking into culligans, there was no delayed emails and regular calls to get an update. Now its been set up there has been silence when I've asked for updates on things like getting onboarded to the portal or getting a subscription created. I have contacted Culligans multiple times and each person has told me an auto order will be set up fortnightly but when the time comes, no water arrives and I have to go through the same process of calling up again. I have spoken to someone today and he says my account has not been synced up properly and therefore I don't have the option to set up the subscription myself. Hopefully it gets set up properly now but I'm very disappointed in Culligans so far.
Update: After they have reached out to me on 2 different occasions because of this email, they are not getting back to any of my responses and again we are going to be left without water because a subscription or order cannot be set up properly. Terrible communication. Does nobody check emails? Do not want to have to call for the 5th time about the same thing.
July 2, 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback.
We're sorry to hear about your experience and the difficulties you've encountered with your account setup, portal access, and recurring deliveries.
We have reached out to you for further information so we can investigate the issues raised and assist further. Once we receive your response, we'll review this as a priority and work towards a resolution.
Kind regards,
Servjit
More than just routine.
You would think that the routine sanitisation of a water cooler in an office would go unnoticed, but this visit stood out by a friendly, engaging, and very accommodating engineer, Carl. Great customer service / experience, our water needs are in safe hands!
July 2, 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review!
We're delighted to hear that Carl made such a positive impression during what might otherwise have been a routine sanitisation visit. Providing friendly, engaging, and accommodating service is exactly what we strive for, and we're thrilled that Carl delivered such a great experience.
We'll be sure to pass on your kind words to him. Thank you for your trust!
Kind Regards,
Emmanuela
Customer Service Team
Stefan was a friendly and efficient…
Stefan was a friendly and efficient engineer, he cleaned our water machine within an inch of its life and we much appreciated it as it gets a lot of use! Thanks Stefan
July 2, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review! We're delighted to hear that Stefan provided such friendly and efficient service. We'll be sure to share your kind feedback with Stefan, he'll be thrilled to hear it.
Thank you for choosing us!
Kind Regards,
Emmanuela
Customer Service Team
Unreliable and difficult to contact.
Have been trying to get Culligan to remove a tap for months, so far 3 times the engineer has been booked then not managed to complete the job. We have now moved out of the building with the tap still here - will be even more of a faff to get it returned.
Long wait times on the phone, not responsive to emails.
*** EDIT *** since raising this review we have been booked in twice more which Culligan rescheduled / no show without letting us know in advance.
June 29, 2026
Unprompted review
Reply from Culligan UK
Hi Chris,
Thank you for taking the time to leave a review. We are very sorry to hear about the difficulties you have experienced arranging the removal of your tap and the frustration caused by multiple unsuccessful engineer appointments.
We understand how disappointing this must be, particularly now that you have moved out of the building and the collection has become more complicated. We also apologise for the delays in responding to your emails and the long wait times when contacting us by phone.
This is not the level of service we aim to provide. If you have not already done so, Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Customer service team
Union and company's H&S officer
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as was the building manager. The machine was taken out of service, and signage was put up. Excellent H&S and communication. Full confidence. Thank you, Carl G. Not sure if I'm allowed to put his full name in.
July 1, 2026
Unprompted review
Reply from Culligan UK
Good day!
Thank you for taking the time to share your feedback.
We're pleased to hear that Carl acted quickly and professionally after identifying the leak during the routine sanitisation. Safety is our top priority, so it's great to know that the issue was communicated promptly, the machine was taken out of service, and appropriate signage was put in place.
We'll be sure to pass on your kind comments to Carl and the team. Thank you for your confidence in our service.
Many thanks
Sailey
Customer service team
John Robertson is a credit to the…
John Robertson is a credit to the company. His professional approach and his willingness to help and assist whilst at Hunterston A Power station.
July 1, 2026
Unprompted review
Reply from Culligan UK
Good day!
Thank you for your feedback!
We're delighted to hear that John's professional approach and willingness to help made such a positive impression during his time at Hunterston A Power Station. We'll be sure to pass on your kind comments to John and the team. Thank you for taking the time to share your experience. 😊
Kind regards
Sailey
Reply from Culligan UK
Good day.
Thank you for your feedback!
We're delighted to hear you received great service from Stefan. We'll be sure to pass on your kind comments to him. Thanks for choosing Culligan!
Kind regards.
Sailey
Customer service team
Great service from Stffan Homer today
Great service from Stffan Homer today
July 1, 2026
Unprompted review
Reply from Culligan UK
Good afternoon.
Thank you for your feedback!
We're happy to hear that Stefan provided great service today. We'll be sure to pass on your kind comments to him. Thanks for taking the time to share your experience! 😊
Many thanks.
Sailey
Reply from Culligan UK
Thank you for your positive feedback. We’re pleased to hear you received great service from Stefan. We'll be sure to share your comments with him.
Kind Regards,
Emmanuela
Customer Service Team
Sanitisation..was completed by stefan…
Sanitisation..was completed by stefan Homer..excellent customer service
July 1, 2026
Unprompted review
Reply from Culligan UK
Thank you for your positive feedback! We’re delighted to hear that the sanitisation was completed by Stefan and that you received excellent customer service. We will be sure to pass this on.
Kind Regards,
Emmanuela
Customer Service Team
Dean Creasey
Dean was polite and helpful when he dropped off the delivery of water.
June 30, 2026
Unprompted review
Reply from Culligan UK
Thank you for your positive feedback.
We’re pleased to hear that Dean was polite and helpful during your water delivery, and we’ll be sure to share your comments with him.
Kind Regards,
Emmanuela
Customer Service Team
I have emailed numerous times and did not get good service overall
I have emailed numerous times and did not get good service until Jason Morgan picked up my email. He has been excellent at keeping me up to date and finally getting things moving.
His rating is a 5, everyone else is a 1, so I split it to a 3.
Im from Fife Council
June 30, 2026
Unprompted review
Reply from Culligan UK
Hi Karen,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was inconsistent and that you had difficulty receiving the level of service you expected initially.
That said, we are delighted to hear that Jason Morgan was able to turn things around for you. We will ensure your kind comments are passed on to him and his manager, as keeping customers informed and driving issues to a resolution is exactly the level of service we strive to provide.
We also appreciate your honest comments regarding the service you received beforehand. Your feedback helps us identify where improvements are needed, and we will use it to help enhance the experience for all our customers.
Kind regards,
Hardeep
Customer service team
New cooler install
Carl attended our site installed and demonstrated our new water cooler.
The service we receved was very polite and professional.
June 30, 2026
Unprompted review
Reply from Culligan UK
Thank you for your very kind feedback.
We’re glad to hear that Carl installed and demonstrated your new water cooler so smoothly, and that you found his approach polite and professional. Your comments are greatly appreciated and will be shared with him.
Kind Regards,
Emmanuela
Customer Service Team
We had a service done by Stefan Homer
We had a service done by Stefan Homer, great job done. In & out no fuss.
June 30, 2026
Unprompted review
Reply from Culligan UK
Thank you for taking the time to share your experience.
We’re pleased to hear that Stefan Homer completed the service efficiently. Your feedback is much appreciated and we will be sure to pass it on to him.
Kind Regards,
Emmanuela
Customer Service Team
Great Service provided today.
June 30, 2026
Unprompted review
Reply from Culligan UK
We’re really pleased you had a great experience with today’s service. Thank you for taking the time to share your feedback, it’s much appreciated by the team.
Kind Regards,
Emmanuela
Customer Service Team
Great service today provided by…stefan Homer
Great service today provided by stefan Highly recommend using this service
June 30, 2026
Unprompted review
Reply from Culligan UK
Thank you very much for your great review.
We’re happy to hear that Stefan provided excellent service today. Your recommendation is truly appreciated and we’ll be delighted to pass on your kind words to Stefan.
Kind Regards,
Emmanuela
Customer Service Team
Reply from Culligan UK
Thank you for your kind feedback!
We’re delighted to hear that Stefan Homer provided a polite, easy, and stress‑free water delivery. Your appreciation is very much valued and will be shared with Stefan.
Kind Regards,
Emmanuela
Customer Service Team
Dean Creasey delivered
Dean Creasey delivered, helpful , polite , cannot fault , thank you
June 22, 2026
Unprompted review
Reply from Culligan UK
Thank you for your positive feedback.
We’re pleased to hear that Dean was helpful and polite during your delivery. Your comments are greatly appreciated and will be shared with him.
Kind Regards,
Emmanuela
Customer Service Team
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