Cut My Reviews 21,256

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are precisely cut to size and meet their specifications, making projects much easier to complete. The ordering process is often described as simple and efficient, with many appreciating the ease of customization and the helpfulness of the technical view. Reviewers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often ahead of schedule, ensuring items are safe during transit. However, some customers experienced issues with product accuracy, noting incorrect sizing or defects upon arrival, and a few also reported problems with delivery delays or damaged items. There were also instances where orders were not dispatched as promised or faced significant delays, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the precise cutting and good quality of items... See more

Quality

Consumers find quality to be positive, with many reviewers praising the precise cutting and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, simple, and... See more

Service

People report positive experiences with service, often describing it as first-class, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when... See more

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Rated 5 out of 5 stars

I've ordered from Cut My 3 times now and couldn't be happier with the pieces, the price and the delivery speed. It's been so handy just ordering exact measurements so I can get jobs done myself withou... See more

Company replied

Rated 5 out of 5 stars

Instructions online were great. Ordering was efficient and the communication throughout the process was outstanding. We received the items, instructions and tools to put up our perspex glass with t... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Good quality timber

Good quality timber - nice accurate cuts - delivered on time. I'll order some more soon!

June 1, 2026
Cut My logo

Reply from Cut My

Hi John,

Thank you for your wonderful feedback! It's fantastic to see that you appreciated the quality of our wood and the precision of the cuts, along with timely delivery. We're looking forward to serving you again on your next order!

Kind regards,
Cut My

Rated 5 out of 5 stars

Great service

Measurements perfect, well packaged for transport, easy to track delivery. Excellent service.

June 1, 2026
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Reply from Cut My

Hi Ros,

Thank you so much for your wonderful feedback! It's fantastic to hear that your measurements were perfect and that you found the delivery process so straightforward.

Kind regards,
Cut My

Rated 1 out of 5 stars

Items cut incorrectly

Order of 3 items (including costly cut-outs) arrived on time. One of the items was cut incorrectly. Within an hour of delivery I emailed photos of the cutting errors. After an initial automatic response I have heard nothing, despite sending two additional emails and extra information. The point of spending the extra money for the cut outs was to save time and allow me to fit the items as soon as they arrived. I have now been waiting for well over a week and haven't even had an update, never mind a replacement part - for which the company re-cut policy promises prompt despatch! Goes without saying that you can't actually speak to anyone, of course. Not impressed.

June 11, 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Michael,

Thank you for your review and for bringing this issue to our attention. We sincerely apologise for the condition in which your order arrived. It’s clear we have fallen short of the quality and service we strive to provide, especially considering your prompt communication with us right after delivery. I believe the cutting error may have occurred when the part slipped during processing, which should have been caught during our quality checks before packing. I’ve communicated with our team regarding this matter, and I've arranged for a replacement part to be dispatched today to get things back on track for you.

If there's anything else you need or if you'd like to discuss further, please don’t hesitate to reach out.

Kind regards,
Tanya
Cut My

Rated 5 out of 5 stars

Full marks!

This was the first time I'd used Cut My and I was very impressed, both by how cleanly and accurately they had cut my marine ply and by how well they had packaged it to avoid any damage in transit.

May 19, 2026
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Reply from Cut My

Hi Huw,

Thank you so much for your wonderful feedback! It’s fantastic to hear that you were impressed with the precision of our cuts and the care we take in packaging. We always aim to ensure that products arrive in perfect condition, so it’s great to know we succeeded in both aspects for your marine ply order. Your satisfaction is incredibly important to us, and we truly appreciate you sharing your experience.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent product

Excellent product. I got a sheet of acrylic cut to size with a hole for an aircon vent. Easy to order and looks great now we’ve got it in place on our window.
I thought it might not look like real glass but it does.

June 19, 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Ian,

Thanks for your fantastic feedback! It’s wonderful to hear that the acrylic sheet turned out just as you hoped, especially with the custom cut for your aircon vent. We aim to make the ordering process as easy as possible, and it’s great to know that it looks so good in place. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Straightforward ordering

Straightforward ordering , process goid , delivery excellent

June 1, 2026
Cut My logo

Reply from Cut My

Hi Mark,

Thank you for taking the time to share your experience with us. It’s wonderful to hear that the ordering process was straightforward and that you appreciated our excellent delivery service.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent

Excellent! Good quality and fast delivery.

June 1, 2026
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Reply from Cut My

Hi there

What a lovely review to receive! We're thrilled that you appreciated the quality of your order and found our delivery fast. Thank you for sharing your positive experience with us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Absolutely perfect company to deal with…

Absolutely perfect company to deal with first class service and quality products .

June 1, 2026
Cut My logo

Reply from Cut My

Hi Andy,

What a lovely review to receive! Thank you for highlighting our first-class service and quality products. We're thrilled that your experience with us was so positive — it truly motivates our team to keep delivering the best.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very Good

Delivered on time and accurately cut to size

May 20, 2026
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Reply from Cut My

Hi Peter,

Thank you so much for your kind words about our service! We're delighted to learn that your order was delivered on time and cut to your specifications.

Kind regards,
Cut My

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ordered mdf cut to size and this fitted perfectly.

May 19, 2026
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Reply from Cut My

Hi Sarah,

Thank you so much for your wonderful review! It's fantastic to hear that your MDF was cut to size perfectly and that you had a brilliant experience with our service.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great product and price

Great product and price, quick delivery

May 19, 2026
Cut My logo

Reply from Cut My

Hi Robert,

Thank you for sharing your wonderful feedback! We're so happy to hear that you loved the product and found our delivery quick. Your satisfaction is important to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

High Quality MDF Order

I needed a few precisely cut sheets of high quality MDF and that is just what was delivered.

May 19, 2026
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Reply from Cut My

Hi Peakay,

Thank you very much for your wonderful feedback! We're delighted that the precisely cut MDF sheets met your expectations and that you found them to be of high quality. Your satisfaction truly means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, cut to size and ready for me to put to use.

May 18, 2026
Cut My logo

Reply from Cut My

Hi Bonnie,

Thank you for taking the time to share your experience with us. It’s wonderful to know that everything was cut to size perfectly and ready for you to put to use. We truly appreciate your positive feedback!

Kind regards,
Cut My

Rated 5 out of 5 stars

excellent 5mm splashback cut very…

excellent 5mm splashback cut very accurately

May 18, 2026
Cut My logo

Reply from Cut My

Hi Elgin,

Thank you so much for your fantastic feedback! We're delighted to know that the splashback was cut accurately to your satisfaction.

Kind regards,
Cut My

Rated 5 out of 5 stars

Product exactly what I wanted

Product exactly what I wanted, perfect fit

May 18, 2026
Cut My logo

Reply from Cut My

Hi Debra,

What a lovely review to receive! We’re thrilled that the product was exactly what you wanted and that it fits perfectly. Thank you for taking the time to share your experience!

Kind regards,
Cut My

Rated 5 out of 5 stars

The marine ply was cut exactly how I…

The marine ply was cut exactly how I wanted it. Fast delivery.

May 29, 2026
Cut My logo

Reply from Cut My

Hi Ian,

What a lovely review to receive! We're so happy to know that the marine ply was cut to your specifications and that you enjoyed a speedy delivery. Thank you for choosing Cut My, and we hope to assist you again soon!

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Kevin,

Thank you for taking the time to share your experience with us! We're thrilled that you found our service fast and efficient, as we strive to provide the best for our customers.

Kind regards,
Cut My

Rated 5 out of 5 stars

Fantastic delivery

Fantastic delivery
Cut to order

May 18, 2026
Cut My logo

Reply from Cut My

Hi Peter,

Thank you so much for your fantastic feedback! It’s wonderful to know that you were pleased with the delivery of your bespoke order.

Kind regards,
Cut My

Rated 2 out of 5 stars

No quality control

Ordered 6 different pieces of splashbacks for my kitchen, unfortunately 1 was damaged, 1 was a different shade to all the others due to being re-done as it didnt pass the quality control and finally 2 pieces were sprayed on the wrong side resulting in the sockets not lining up with the cutouts. So I received 2 pieces that were actually correct out of the 6 ordered! I find this shocking as surely somone must check these before they go out to the customer? Credit to Cut My, they did fix the issue by re-sending the items that were wrong but all this could have been avoided to be fair. I faced a delay in finishing off the kitchen, no compensation was offered, I had to discard the incorrect items myself too.

May 29, 2026
Cut My logo

Reply from Cut My

Hi Kubeer,

Thank you for taking the time to share your experience with us. We sincerely apologise for the issues you encountered with your order, particularly regarding the damage and discrepancies in colour and cutouts. This level of oversight is not acceptable, and we appreciate your feedback as it highlights an area where we can improve our quality control processes. While we're relieved that we could eventually send you the correct items, we understand the inconvenience this caused during your kitchen renovation. Additionally, we're sorry that we didn’t offer to collect the incorrect items; had we been aware, we would have certainly arranged that for you.

If there's anything more we can assist you with or discuss further, please don’t hesitate to reach out directly.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very good service

Very good service, very good product.

May 15, 2026
Cut My logo

Reply from Cut My

Hi there,

Thank you for sharing your positive experience with us. We're thrilled that you found both our service and product to be of such high quality!

Kind regards,
Cut My

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