Commercial Vehicle Direct Reviews 

3,071
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, often going above and beyond to explain policy details clearly and patiently. Many reviewers highlight the excellent customer service, noting that agents are understanding, efficient, and make the process smooth and easy. People also appreciate the competitive and reasonable pricing, often finding better deals or savings compared to previous years or renewal letters. The service is consistently described as excellent, with many highlighting the quick and easy process, whether for new policies or renewals. Reviewers appreciate the straightforward approach and the feeling of being listened to, making their interactions pleasant and productive.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their politeness, efficiency, and... See more

Service

Customers had positive experiences with service, consistently reporting that operators are polite, efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are helpful,... See more

Price

Customers consistently note positive experiences with price, often finding competitive rates and good value.... See more

User experience

Consumers report a positive user experience, often highlighting the simplicity and ease of the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more

Company replied

Rated 5 out of 5 stars

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more

Company replied

Rated 5 out of 5 stars

Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more

Company replied

Rated 5 out of 5 stars

The service was first class. All the representatives especially Kyle were helpful and nothing was too much trouble the whole process was smooth and easy it was all done quickly and efficient. I woul... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(3,071)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person I dealt was very open and…

The person I dealt was very open and honest whilst looking for the best policy for me I wouldn't hesitate too recommend your company too people

August 10, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello, thank you for the 5* review. We'll ensure your great feedback is passed on to the agent's manager!

Connor

Rated 4 out of 5 stars

The price was good

The price was good. Service quick. Cheaper than last year.

August 5, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi John, thank you for the great review. We always aim to give you the best price possible!

Connor

Rated 5 out of 5 stars

All ways make things easy

All ways make things easy

August 8, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi, thank you for the 5* review. We're glad you found the process easy and are pleased you have chosen CVD for your insurance needs!

Connor

Rated 5 out of 5 stars

All good wook

All good wook

August 2, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Esmond, thank you for the 5* review, we're glad you chose CVD for your insurance needs!

Connor

Rated 5 out of 5 stars

Very helpful

Very helpful

July 29, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi David, thanks for the great review! We're glad you chose CVD for your insurance needs.

Connor

Rated 5 out of 5 stars

Re-newing Van Insurance.

My questions i asked were explained to me in detail.
Very polite and detailed.

August 5, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Brian, thank you for the great review. Our top priority is making sure you have all information you need to make an informed decision about taking out a policy. We will ensure this great feedback is passed to the agent's manager!

Connor

Rated 5 out of 5 stars

Very happy with your service

Very happy with your service

August 3, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello John, thank you for the great review. We're glad you're happy with the service, as that's always our top priority!

Connor

Rated 5 out of 5 stars

Very efficient

Very efficient, polite and frinedly service.

July 22, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Robert, thanks for the great review. We aim to provide customers with a positive and enjoyable experience while ensuring we find the policy most suited to your needs.

Connor

Rated 5 out of 5 stars

Most helpful.

July 20, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Wendy - thank you so much for the 5* review. We're glad you chose us for your insurance needs!

Connor

Rated 5 out of 5 stars

Staff took me through the insurance…

Staff took me through the insurance application slow and hassle free.
Making me feel I was a valued customer.

Thanks

July 24, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Craig, thanks for the great review. Our top priority is making sure you are well informed throughout the process and aware of everything you need. Please get in touch if you have any queries.

Connor

Rated 5 out of 5 stars

Renewing my insurance policy

The CVD representative called John was excellent from start to finish. I have never found it so straightforward to renew my policy. Well done and thank you.

July 25, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Melody, thank you for the 5* review. We're pleased you found the process easy and chose us again for your insurance needs. We'll ensure this feedback is passed on to John's manager!

Connor

Rated 5 out of 5 stars

Charlie was amazing

Charlie was amazing, very patient & did a great job getting my husbands new Defender insured.

July 25, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello, thank you very much for the 5* review and we're thrilled you're pleased with the service. We'll ensure this great feedback is passed on to the agent and their manager to get the recognition they deserve.

Connor

Rated 5 out of 5 stars

Ease of renewal

Ease of renewal. Trust in quote.

July 14, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Ron, thanks for the great review and renewing with CVD! We're glad you're happy with the process

Connor

Rated 5 out of 5 stars

Agent was extremely helpful

Agent was extremely helpful

July 20, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Barry, thank you for the 5* review. I will ensure the agent who helped you with your policy receives the positive feedback!

Connor

Rated 5 out of 5 stars

Easy to renew

Easy to renew. They actually contact you for renewal. All very polite and easy

July 11, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Peter, thank you for the 5* review. We're glad you found the process easy!

Connor

Rated 5 out of 5 stars
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Colin, thank you for the 5* review. We're glad you were pleased with the service and chose us for your insurance needs!

Connor

Rated 5 out of 5 stars

very helpful

very helpful, clear info, assisted with any questions I had.

July 1, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi James, thank you for the 5* review. We're glad you're pleased with the experience! If you have any further questions please get in touch.

Connor

Rated 5 out of 5 stars

Landrover insurance

Spoke to a young lady who was very polite and helpful and got me a very competitive quote,speak to these people it’s a better way of doing business thank you🙂🙂

July 7, 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Jimmy, thanks so much for the positive review. We'll ensure the agent's manager receives this feedback so they get the recognition they deserve!

Connor

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